Customer Experience Officer

il y a 3 semaines


Leuven, Belgique Synergie Temps plein

Tracking customer experiences across online channels and customer journey touchpoints
- Identifying customer needs and taking proactive steps to maintain positive experiences
- Managing customer subscriptions and follow-up of rejected supply request
- Analyzing customer feedback on service ranges as well as preparing reports
- Collaborating with customer service sales, operations, IT, marketing,...
- Documenting processes, logging technical issues and preparing study case that will be perform by you for our customer service teams
- Contributing to dunning & collecting process
- Keeping informed of industry trends and new crm technologies
- Bringing to new life ideas and personal initiatives
- Answer complaints
- Extensive experience with gathering and interpretating customer experience information
- Suberb communication, collaboration and problem
- solving skills
- Great organizational and time management abilities
- Being able to work on two different locations ( 1 day in Liège and 1 day in Leuven)
- At least 2-3 years of experience as customer care advisor
- Good knowledge of Dutch and English
- You have excellent analytical and creative skills
- Competitive salary
- Meal vouchers
- After a positive evaluation, you get a permanent contract


  • Customer Experience Officer

    il y a 4 semaines


    Leuven, Belgique Synergie Temps plein

    **Wat zal je job inhouden?**: - Tracking customer experiences across online channels and customer journey touchpoints - Identifying customer needs and taking proactive steps to maintain positive experiences - Managing customer subscriptions and follow-up of rejected supply request - Analyzing customer feedback on service ranges as well as preparing...

  • Customer Service Officer

    il y a 3 semaines


    Leuven, Flandre, Belgique Walters People Temps plein

    Een dynamische FMCG-onderneming gevestigd in Leuven, België, die deel uitmaakt van een groot multinationaal bedrijf. Onze vestiging in Leuven fungeert als een kleine KMO binnen de overkoepelende organisatie. Als Customer Service Officer ben je het eerste aanspreekpunt voor onze klanten. Je speelt een cruciale rol in het behoud en de groei van ons...

  • Customer Care Agent

    il y a 4 jours


    Leuven, Belgique Terumo Europe Temps plein

    At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...


  • Leuven, Belgique Terumo Europe Temps plein

    At Terumo, we enhance lifesaving medical technologies for the benefit of society. Are you eager to contribute to people's health and patients' wellbeing? We'll challenge you to become a master in your field of expertise. You can invest your talents in balance with your personal aspirations - live and work in harmony. Built on our Japanese origins; we are...

  • Customer Service Assistant

    il y a 4 semaines


    Leuven, Belgique GC Europe Temps plein

    **GC Corporation** was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Headquarter is located at the Researchpark Haasrode in Leuven. **GC Europe NV** supports and leads our different sales...


  • Leuven, Belgique AB InBev Temps plein

    Seniority Level: Entry level #Talent Customer Experience Agent Zie jij jezelf werken bij de grootste brouwerij van de wereld waar jij je eigen klantenportfolio beheert en onze klanten voorziet van de beste customer experience?  Een Customer Service Agent is het eerste aanspreekpunt voor klanten en interne stakeholders van een of meerdere sales...

  • Office Manager

    il y a 4 semaines


    Leuven, Belgique Twipe Mobile Temps plein

    As Office Manager you will be responsible for making Twipe a exciting place to work. From HR administration over car fleet management to our office supplies, you will be the go-to person for all your colleagues. Dare to make the difference and have impact from Day One! **Your responsibilities** - You will take ownership of the Twipe offices, creating an...

  • Back Office Support

    il y a 4 semaines


    Leuven, Belgique Talentus Temps plein

    Talentus est le partenaire de votre carrière ! Nous assurons le match parfait entre vos aspirations professionnelles et les ambitions de nos clients. Notre mission est de construire ensemble votre avenir professionnel. **Positionner**: Votre rôle en tant que Back Office Support intervient après l'achat des commerciaux de la plateforme digitale et des...


  • Leuven, Belgique GC Europe Temps plein

    **GC Corporation** was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Head Office is located at the Researchpark Haasrode in Leuven, Belgium. GC Europe NV supports and leads our different...

  • Back Office Support

    il y a 4 semaines


    Leuven, Belgique Talentus Temps plein

    Talentus est le partenaire de votre carrière ! Nous assurons le match parfait entre vos aspirations professionnelles et les ambitions de nos clients. Notre mission est de construire ensemble votre avenir professionnel. **Positionner**: Votre rôle en tant que **Back Office Support** intervient après l'achat des commerciaux de la plateforme digitale et des...

  • Back-office Assistant

    il y a 5 jours


    Leuven, Belgique Qplox Engineering Temps plein

    **About the company** Headquartered in Leuven, Qplox engineering department offers advanced, customized solutions for test, validation and verification for the high tech electronics industry, from prototypes to full custom test benches. We offer a one stop shop for test benches, system integration production and lab automation solutions. Qplox uses all its...

  • Business Development Manager

    il y a 3 semaines


    Leuven, Belgique Amexio Temps plein

    AmeXio is a leading digital transformation partner, specializing in assisting corporate clients and government institutions. We focus on driving digital growth in key areas such as Customer Experience, Enterprise Content, Customer Communication, and Structured Content Management. Join us and be part of a team dedicated to making a real impact in the rapidly...


  • Leuven, Belgique GC Europe Temps plein

    **GC Corporation** was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Headquarter is located at the Researchpark Haasrode in Leuven. GC Europe NV supports and leads our different sales...

  • Inside Sales Officer

    il y a 4 semaines


    Leuven, Belgique Generations Recruitment Temps plein

    **What's in it for you?**: - A competitive salary package with many additional fringe benefits adapted to your level of experience and supplemented by a monthly commission based on your results, including 34 days of holidays. - A good work-life balance with hybrid working, flexible schedules, and even the possibility to choose a 5 or 4-day workweek. - A...


  • Leuven, Belgique Gc Europe Ag Temps plein

    GC Corporation was founded in 1921 in Japan and has developed itself into one of the most prominent companies in the development, production and distribution of a very wide range of dental products. Since 1972 GC Europe NV, our European Headquarter is located at the Researchpark Haasrode in Leuven. GC Europe NV supports and leads our different sales...


  • Leuven, Belgique AB InBev Temps plein

    Zie jij jezelf werken bij de grootste brouwerij van de wereld waar jij je eigen klantenportfolio beheert en onze klanten voorziet van de beste customer experience? Bij AB InBev dromen we groots. Het brouwen van 's werelds meest geliefde bieren, het bouwen aan iconische merken zoals Stella Artois, Budweiser, Corona en het creëren van betekenisvolle...

  • Internal Sales Officer

    il y a 4 jours


    Leuven, Belgique Page Personnel Temps plein

    added 21/02/2023 - Varied challenge within an international company. - Affinity with sales and Nordic market. **About Our Client**: Our partner in Leuven is dedicated to finding solutions to the most difficult filtration problems. They are utilising innovation and ground-breaking technologies for a cleaner environment. They are looking for the most...

  • Office Manager

    il y a 4 jours


    Leuven, Belgique Datadobi Temps plein

    -Location: Leuven, Belgium Responsibilities Include: **Office Management** - Organizing company events - Assisting the marketing department for EMEA and APJ marketing events - Coordinating the organization of quarterly and annual sales/operations meetings - Ensuring office efficiency and managing contact with all building-related suppliers (landlord,...

  • Customer Service Specialist

    il y a 3 semaines


    Leuven, Belgique Page Personnel Temps plein

    The main tasks and responsibilities for a Customer Service Specialist focusing on the DACH market:Manage and process customer orders for medical products with a focus on the DACH market (Germany, Austria, Switzerland).Provide exceptional customer service to clients, ensuring their inquiries and concerns are addressed promptly and accurately.Collaborate with...


  • Leuven, Belgique KGR Temps plein

    **We are recruiting a technical customer support agent for an international company for their office in Lisbon** **The role is based in Portugal** **Your missions**: - Handle customer support queries through various channels in a timely manner - Maintain client relationships through product support over the phone. - Manage effectively all incoming...