IT Chapter Lead @ Tribe “crm-individuals

Il y a 6 mois

Brussels, Belgique BNP Paribas Fortis Temps plein

**Omschrijving **- Extern/Intern**

Are you passionate about helping people to grow and to get the best out of them in an agile minded environment? Do you like to guide and coach? Then you could become one of our Chapter Leads We need you to guide our colleagues thanks to the expertise you have built in your area. We need you to coach them, to help them grow and develop their skills and knowledge based on your experienceDid you ever think about what happens when a client contacts us? How it really works when his profile is created or updated? What are the tasks and information flows generated by a product sale? How all the processes and databases are created and fed?

This is what we do at our Tribe “CRM-Individuals & Master Data Management”: our ambition is to know our client so good that we can deliver the best personalized, trusted, compliant and frictionless interaction during all moments of the customer lifecycle.

This tribe has a central role in our bank. The tribe consists of multi-disciplinary teams (squads) combining all the IT & business skills needed to develop & maintain the customer relationship management with individuals (including KYC and AML) and everything related to our core client referential: customer data, consent management, product relationship, campaigning,

Every tribe/squad member is also part of a chapter. As Chapter lead, you are acting every day as a servant leader: you are in charge of functional expertise, people development and line management. You are also a part of a dynamic tribe leadership.

Your team is consisting of Dev
- & Ops Engineers (functional and technical Analysts, developers, integrators (DEV-OPS) and also test automation engineers). All of them expert in one or multiple technologies and software tools (mainframe, Java, React, Kafka, Camunda ). Most of your chapter members are T-shaped making them very dynamic and multi-use.

**Your Future Job**

As Chapter lead of Dev and Ops Engineers, you manage a multi skilled development team. You report to the IT Tribe Lead, who reports to the CIO of BNP Paribas Fortis.

**Your activities as People Manager: you coach**
- You nurture the employees in your chapter by ensuring they develop the right skills & knowledge and you manage with them their career plans.
- You build, together with your peer chapter leads, on a continuous changing and challenging sourcing strategy.
- You recruit new chapter members in line with current & future needs of the tribe and ensure a good onboarding of them.
- You ensure an open and transparent communication with resource suppliers thinking along in the multiple established value based partnerships.
- You support team members, helping them based on your experience or redirecting them to people able to help. You also support them in the necessary changes.
- You provide during the year continuous feedback to your chapter members and are responsible for the annual evaluation and the renumeration decisions in your chapter.
- You contribute to the daily functioning of the tribe and represent your chapter in the tribe leadership.
- You help building an open feedback culture at all levels in our tribe and cultivate an open communication and a high level of trust. You pro-actively try to guarantee knowledge retention and continuity within your chapter.You act as a sponsor in one or multiple communities of practice (CoP) within the tribe (or even cross tribe)
- You are enthusiastic about setting up activities at tribe level (audit, ceremonies, competence center,)

**Your** **activities as expert: you guide**
- You provide pro-active recommendations based on the market evolutions in your expertise domain.
- You collaborate closely with the squads, products owners, agile coaches and other stakeholders in order to continuously improve the way of working, tools and skills of your chapter members.
- You translate the needs of your expertise area in strategic development points for the chapter/guild.
- Part of your job is also to create an environment that will allow your developers to thrive.
- As an expert in your domain, you bring the guidance, structure and necessary coaching to the members of your chapter (best practices, and promote these)
- Being also a « player coach » in your domain, you can if needed also actively contribute to the delivery activities of the tribe, as a squad member or by driving transversal topics at the level of the tribe. You dare to step outside of your role to intervene when needed like: specific follow up on technology, incident management...

**Play your cards.**

If you match the majority of these skills, you are one step away from joining us:

- You are curious, always willing to know more and better understand
- You are a good listener
- You have a strong knowledge of software engineering fundamentals and always aimed for the quality in software
- You have a solid understanding of software testing methodologies
- You have experience with continuous integration/d

  • Chapter Owner Lead

    Il y a 4 mois

    Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. The...

  • Adobe Platform Chapter Lead

    Il y a 4 mois

    Brussels, Belgique ING Temps plein

    **Adobe Platform Chapter Lead** Fraud & Analytics Area - 50% work from home A day in the life of an Adobe Platform Chapter Lead **From an individual contributor point of view, you will **contribute to the Analytics implementation within**: - Integrate Adobe products used for Cloud Marketing in the ING landscape (Adobe Analytics, Adobe Target, Adobe RTCDP...

  • Chapter Owner Lead

    Il y a 4 mois

    Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. The...

  • Chapter Owner Lead Provisioning Solutions

    Il y a 5 mois

    Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. As...

  • Chapter Owner Lead Product Solutions

    Il y a 5 mois

    Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. As...

  • Chapter Owner Lead Selling Solutions

    Il y a 5 mois

    Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. As...

  • Chapter Lead

    il y a 1 jour

    Brussels, Belgique Swift Temps plein

    About the Role Lead TM Technical PM chapter Manage people in line with company policies and leadership principles Coach and develop chapter members in product management and GTM best-practice, skills and techniques Deliver on chapter's transversal mission for the TM Tribe: advance technical product management practice in the tribe working closely...

  • Chapter Owner Lead Sales and Marketing Solutions

    Il y a 5 mois

    Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. As...

  • IT Tribe Lead F/m/x

    Il y a 5 mois

    Brussels, Belgique Alphacredit Temps plein

    **IT Tribe lead f/m/x**: Our IT department is a privileged partner to support the business strategy. We are looking to hire a** IT Tribe Lead** for our offices in Brussels and who will work for our BENELUX IT department. The IT department is facing to an important digital transformation. As IT Tribe lead, you are an Agile Leader, with a strong capacity to...

  • Chapter Owner Design New Ecosystems

    Il y a 5 mois

    Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. -...

  • Program Manager

    il y a 6 jours

    Brussels, Belgique FST Temps plein

    **Overview** **Key Responsibilities** - **IT Asset Compliance & Architecture**: Ensure tribe IT assets align with company architectural standards and strategic targets, collaborating closely with the IT Architecture Center of Excellence (COE). - **Budget Management**: Manage the tribe’s budget for both change initiatives and operational costs, working...

  • Chapter Lead Ops

    Il y a 5 mois

    Brussels, Belgique ING Temps plein

    WB Tech FM> Chapter Lead Competitive Pricing - FlexING - ING NV Belgian Branch, WB Tech FM GT Comp Pricing Ops - 50% work from home **A day in the life of a Chapter Lead Ops** - 50% of your time will be devoted to empowering, coaching, and motivating your chapter of 6 to 10 engineers. Your responsibilities in that part will include making sure that...

  • Customer Journey Expert CRM

    Il y a 6 mois

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert CRM** (Assisted Channels Tribe) **BRUSSELS / FULL TIME / HYBRID/ COURS-SAINT-MICHEL** If you have a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and proactive to **always be a step ahead**. If you strive to bring **fresh ideas to life** and **embrace challenges in a...

  • IT CRM Lead

    Il y a 2 mois

    Brussels, Belgique AMA European Consulting Temps plein

    This Veeva CRM expert need to be able to do project analysis and work with business stakeholder in order to identify how we can adapt Veeva CRM to the need of the company. - He/she will need to lead Veeva CRM & Commercial technology project (example: CRM new features projects such as event management, Update in CRM to adapt our needs for launches, evolution...

  • Kyc - Solution Architect

    Il y a 2 mois

    Brussels, Belgique ING Temps plein

    Solution architect KYC 50% work from home **Solution architect - **KYC**: IT Solution Architect jobs create **technical designs **for the implementation of effective solutions that meet the specific needs of an organization. Their technical designs have sufficient **granularity** for the development teams to implement. They guide the implementation during...

  • Head of Revenue Solutions Lead

    Il y a 4 mois

    Brussels, Belgique Proximus Group Temps plein

    A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working...

  • Chapter Lead Automation and Nr

    il y a 1 mois

    Brussels, Belgique Worldline Temps plein

    **This is Worldline** Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our...

  • CRM Lead

    il y a 3 semaines

    Brussels, Belgique Lyreco Temps plein

    **Project Leadership & Implementation** - Identify, document, and implement best practices for Customer Care processes, leveraging the capabilities of the new CRM platform. - Develop a comprehensive project roadmap and ensure timely delivery. **Stakeholder Management** - Act as the primary point of contact for all key stakeholders, including senior...

  • Chapter Lead: Business Analysis

    Il y a 5 mois

    Brussels, Belgique SWIFT Financial Messaging Services Temps plein

    About the Role We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value - across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy. We’re unique...

  • IT Area Lead Retail Lending

    Il y a 6 mois

    Brussels, Belgique ING Temps plein

    **IT Area Lead Retail Lending** **A day in the life of a IT Area Lead Retail Lending** - Build and execute a strategy with Tribe Lead and Product Area Leads of all the responsible Tribes to move more towards automation and digitalization of existing customer journeys. As an ITAL, you are responsible to drive the growth of the Tribe/Business and thus keep...