Director, Product Development and Innovation

il y a 4 semaines

Diegem, Belgique DHL Temps plein

BE AN ESSENTIAL PART OF EVERYDAY LIFE

Position: 25742 - Product Development & Innovation Director (M/F/x)
Customer: DHL Supply Chain - Service Logistics (SL)
Grade: RCS H
Contract Type: Full-time, 6 months secondment (December 2023 - May 2024)
Closing Date for Applications: 13th September 2023

Location: Diegem, Belgium preferred, EMEA / UKI considered

Are you a motivated, organized person seeking an exciting and rewarding opening in a fast-paced environment? Would you enjoy being part of a committed team that works together to create a relevant, important difference in the lives of our customers and employees? If you're looking for change, and you're ready to make changeswe're looking for you.

At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a, “Best Place to Work”.

Where supply chain flexibility is needed, to meet business/mission critical operational demands Service Logistics (SL)has the right solution. The Service Logistic solution is about getting the right parts to the right place at the right time and is proven in 1000+ service logistics operations worldwide, with an unparalleled global network spanning 140 countries. This is a dynamic and very exciting working environment.

The Service Logistics Center of Excellence (CoE) is a lean team of highly motivated individuals across the globe, focusing on business initiatives that will enable delivery of the SL strategic objectives. The CoE will always be forward looking, constantly identifying how best practices and innovation can be brought into the SL way of working. The team leads and sets the agenda for product development/digitalization, business solutions and analytics for Service Logistics globally.

If this sounds like a team you'd like to joinkeep reading.

We make promises to our customers, and we'll make promises to you too.

Your key accountabilities include:

- Reporting to the VP Center of Excellence, this person will be responsible for delivering on the productization strategy of Service Logistics globally.
- Drive the entire innovation journey of product/process development activities for a selected number of initiatives prioritized by the Global Service Logistics Board. This includes new products, product enhancements, cross-functional process innovation, digitalization solutions or process optimization support.
- Deliver solutions through the full lifecycle of product development - from ideation, to design, delivery to industrialization and commercialization.
- Act as catalyst to encourage employees to generate new product concepts/process innovations in line with strategic objectives, leveraging virtual or physical forums to enable best practice and opportunities sharing.
- Support the CCO function in articulating the Service Logistics value proposition and drive the marketing of product innovations.
- Support and drive communication activities about product changes towards new and existing customers.
- Put in place an effective feedback mechanism to capture customer feedback and ideas for continuous product improvement.
- Effective stakeholder management - collaborate with regional, global and functional stakeholders to define and establish strategic initiatives, develop the business case and ensure adequate delivery.
- Drive change management through effective communication
- Track the knowledge transfer and communication activities performed by the product training and communication cell.
- Obtain deep understanding of the sales & business development processes, and the customer experience; identify initiatives that improve customer experience and/or drive internal efficiencies within the sales process and ensure this is incorporated in the sales toolkits for new products
- Drive standardization and efficiencies for product related communication and knowledge management
- Establish performance measurements for internal processes and prioritize and drive continuous improvement efforts

What are we looking for from you?
- Strategic thinker, inquisitive and customer centric
- Strong Stakeholder management experience with the ability to influence other specialist departments and 3rd parties
- Excellent communication and collaboration skills - bring people with you
- Experienced in design thinking and agile concepts
- Experience required in managing global and cross functional projects and programs, delivering organizational change
- Experience in delivering complex solutions in a matrix organisation across geographical boundaries
- Working experience in an international logistics environment in transport and operations roles

**What you'll need to do next?**

The Company is committed to providing equality of opportunity for all employees. Furthermore we aim to e

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