Customer Intelligence Specialist
il y a 2 semaines
About us
Deutsche Bank is Germany’s largest bank, the strongest and most stable economy in Europe. It operates in 59 countries and has a customer base in no less than 150 countries. Globally, the bank has 21 million customers spread across its three main activities: Corporate Bank, Investment Bank and Private Bank.
In Belgium, Deutsche Bank is active in Corporate & Investment Banking and is particularly recognized to be a major player in the Wealth Management and Private Banking market. In that domain, our mission is to understand the unique needs of our private clients, to best protect and develop their wealth according to their personal objectives, and to translate the global markets expertise of the group Deutsche Bank into proactive and relevant advice.
Based in Belgium, you are part of very committed and results-oriented team and you work in a truly international environment with colleagues located all over Europe (Germany, Italy, Spain, Switzerland, UK,) but also in other parts of the world (Middle East, US, Asia, ).
Job Mission
As a Business Intelligence Analyst, you will join the Customer Dialogue and Channel Integration (CDCI) department. CDCI is recognized for its strong expertise and its direct impact on the bank's activity.
The team is located at the crossroads of advisory and investment activities, marketing, and customer interactions. Our main mission is indeed to manage the contact strategy in an omnichannel framework.
Our passion is to transform our data into customer insights and commercial opportunities.
To do this, we combine the richness of our data warehouse, the power of our analytical tools and the unique expertise of our analysts.
Key Accountabilities
Within the department you will come to reinforce the Business Intelligence (BI) team which is formally in charge of:
- the integration of data within our DWH
- the monitoring of activity and commercial performance
- provide the necessary support for strategic and tactical follow-up
- provide flexible and efficient operational and regulatory support
Each member of the BI team is therefore called upon to work in close collaboration with all CDCI teams:
The customer intelligence team: in charge of the collection and analysis of large amounts of data that Deutsche bank uses to determine the best, most effective ways to interface and interact with their customers.
Contact strategy coordination and Campaign management team: in charge of activating all campaigns and communication for our clients, while addressing the best contact opportunities to our advisors
In addition, the BI team works daily with more than 15 departments and agile Tribes of the bank to which it provides direct support.
The BI analyst will report into the BI head and will support:
- DWH data integration and CDCI’s DataMart’s preparation
- development, maintenance, and improvement of daily/weekly and monthly reports
- management of ad-hoc analyses
- the way back to front MIS solutions can be improved
- operational solutions/processes using standard BI tools (SAS, SQL, Microsoft office, Python, R..)
Key Profile
**Education and Experience**:
- You have a master’s degree in data-oriented education (business, statistics, informatics,) or related field
- Min. 2-3 years professional experience.
- Experience in a similar position is a plus, while experience in the banking sector is a plus but not essential as we favor curiosity and intellectual flexibility.
**Technical skills**
- Standard BI tools, especially SAS. Knowledge of Python and R is nice to have.
- Expertise in data management (DWH, BI) is a must have.
**Soft skills**
- Critical thinking skills and willingness to ask questions
- Ability to manage multiple priorities at once and meet deadlines
- Business acumen, able to understand business requirements (how a process works) and translate this into BI-requirements
- Hands-on approach, flexible and pro-active
- Able to work autonomously and in close cooperation with the team
- Good communication skills, fluent in Dutch or French and English
We offer you
- This unique position within the bank makes it possible to develop the BI activity from multiple angles, contributing directly to its overall efficiency.
- Thanks to our belonging to a group with an international dimension, the team is regularly involved in global development projects at the data level, which offers many prospects for national and international interactions without the obligation of having to travel and while having the opportunity to expand their area of knowledge and expertise.
- A young, dynamic and innovative working environment
- A competitive salary package supplemented with fringe benefits like meal and eco vouchers, pension scheme, hospitalization and life insurance, a flexible homeworking policy, etc.
- A corporate culture where values such as customer focus, integrity and partnership are central
- An environment in which you are encouraged to share your opinions, sugge
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