Customer Service Officer Polish-english
il y a 21 heures
Higher secondary - Bachelor 32 hours
Belgium & Spain
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
Tasks & Responsibilities
Job purpose / Main objectives
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
Main tasks and Responsibilities
Accepting phone calls and responding to the customer’s inquiries and internal and external intervening parties in accordance with predetermined procedures.
Collecting additional information.
Check the data for accuracy and completeness.
Reception & Services; provide technical support; search workshop.
Keep the customer and all involves updated.
Complaint handling (from customer to contractor; from contractor to EBTS.)
Ensures the monitoring and control of the agreements with the parties involved:
Regarding the service
Regarding complaint handling, etc.
Regarding the service conditions and agreements
Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
Enter required information into the system.
Register performed operations.
Responsible for the internal and external monitoring of client files.
**Profile**:
**Knowledge and experience**:
**Language**: Polish (well) & English (well)
Company-specific IT / telephony system
Technical knowledge (automotive, tires,) is an asset
No specific knowledge and experience required
**Skills**:
Communicate effectively by phone
Problem analysis and problem solving
Customer
- and results-oriented
Accurate and high work standard
Multitasking & stress resistant
Teamplayer
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