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Technology Support

il y a 1 mois

Brussels, Belgique RTL Belgium SA Temps plein

**Mission**:
Dans un univers média qui se réinvente tous les jours, le département des Technologies de RTL Belgium recherche un nouveau collaborateur pour renforcer son équipe de support aux différents départements internes.

Au sein de l’équipe pluridisciplinaire en charge des outils IT, de production, de diffusion et au contact direct avec les utilisateurs, vous apporterez votre contribution au succès de RTL Belgium en mettant en œuvre votre intelligence technologique, votre curiosité naturelle et vos connaissances des systèmes et processus techniques médias et IT.
Les activités du support s’inscrivent dans le cadre ITIL au sein d’une équipe de 9 personnes.

Vos principaux objectifs:

- Préserver la qualité de service attendue par nos clients et utilisateurs
- Porter assistance, rassurer et conseiller nos utilisateurs en cas de doute ou questionnement technologique

Vos actions au quotidien:

- Surveiller de manière proactive l’ensemble de nos systèmes Radio-TV-Digital-IT
- Lors d’un incident, assurer le retour à la normale aussi vite que possible afin de limiter l’impact sur la production et la diffusion et le travail des utilisateurs
- Consigner les incidents rapportés par les utilisateurs via le logiciel de gestion du service desk, assurer le suivi des informations et leurs mises à jour
- Assurer le suivi de la résolution des incidents, en informant les utilisateurs, les autres membres de l'équipe support, ainsi que les administrateurs systèmes
- Participer ponctuellement à la mise en place de nouveaux services, à la validation de ceux-ci, à leur évolution ou à leur déploiement en collaboration avec les administrateurs systèmes concernés
- De par votre proximité avec les utilisateurs et les systèmes, challenger les administrateurs systèmes sur d’éventuels dysfonctionnements ou manques de documentation
- Suivre les sessions de formation continue organisées au sein du service.

**Profil**:

- Bachelier, section électronique ou informatique et/ou ayant de l'expérience en matière de support IT et/ou médias
- Résolument réceptif aux technologies et à l'informatique
- Possédant un bon esprit analytique et de synthèse
- Reporting aisé (oral et écrit)
- Rigoureux, communicatif et autonome
- Ingénieux et débrouillard
- Pouvoir faire face à des situations d’urgence avec calme et sérénité
- Pouvoir travailler en horaires flexibles (7/7j).

RTL Belgium est un groupe de sociétés qui a pour missions de : divertir, informer et rassembler. A travers ses différentes sociétés, que ce soit en télévision, en radio ou en digital, RTL Belgium crée et diffuse les contenus préférés des belges francophones avec des marques aussi référentes que RTL TVI, Club RTL et Plug RTL, Radio Contact, Bel RTL et leurs webradios associées ou encore RTLplay, RTL Info et RTL Podcast. Enfin, elle est aussi active sur le plan publicitaire au travers d'IP Belgium SA, dont la mission de vente des espaces publicitaires de ses propres services ainsi que de ses nombreux mandants TV, radio et digitaux, tiers, a été confiée à DPG Media et Rossel.

**Entreprise**: RTL Belgium SA

**Pays**: Belgique

**Etat/Ré**gion**: Bruxelles-Capitale

**Ville**: Bruxelles

**Code Postal**: 1030

**Emploi ID**: 214345