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Customer Success Manager
il y a 4 semaines
Know all the ins and outs of our most strategic clients and build everlasting relationships with key stakeholders within their organisation. Grow your accounts by showing the value of iterative validation.
**WHERE? WHEN?**:
**BUFFL (& home office)**
Veemarkt 48, 2800 Mechelen, Belgium
As soon as possible - **_full time basis_**
**COMPANY DESCRIPTION**:
**BUFFL helps companies make products and services that people actually care about.**
**_Our mission?_**
We want to be a caring and future-proof organization that supports teams to challenge the status quo by taking data-driven decisions. We make the voice of end-users & internal stakeholders instantly accessible through our digital tools.
**YOUR CHALLENGE**:
- **Build strong, sustainable customer relationships** by introducing BUFFL solutions, including the product, relevant training and excellent customer service.
- Based on the company vision & strategy in place, you **focus on customer loyalty & adoption** by creating tailored engagement strategies per customer.
- Onboard and **manage key stakeholders** for our most strategic accounts.
- Act as a BUFFL evangelist and** build a network of BUFFL ambassadors** within our customer organizations and activate the use of our platform
**YOUR SUPERPOWERS**:
- A **relationship builder and trusted advisor**:as the face of BUFFL, you create trust and transparency with your customers. Together with your customers, you build a clear approach to strengthen the relationship, performance and business outcomes.
- An** opportunity spotter**: you proactively identify and close incremental renewal opportunities. With a hands-on approach, you’ll drive the evolution of BUFFL’s largest accounts.
- A **team player**: you thrive when opportunities are brought to your attention. You use the power of working together with experts in order to come up with the best possible proposal for your customer.
- A **structured project manager**: you have a clear account overview of your customers at all times.
- **Problem solver**: you roll up your sleeves and (pro-actively activate the relevant expert to) get the job done.
- A **communicator**: you are able to sense the room and manage your stakeholders with clear communication. You’re able to communicate fluently in Dutch, French and/or English.
- A **BUFFL** **ambassador**: you live, breathe and are able to excite others about our product.
- You have a minimum of **3 years of experience in account management. **Affinity with innovation is a plus.
**WHY BUFFL?**:
- _Together we’re unbeatable_: become part of our success built on a culture of trust
- _We’re curious_: become first to know what type of innovations our clients (in a wide variety of sectors) are working on.
- _We build for long term success_ with a sustainable and agile mindset: we invest in long-term relationships
- _We’re bold and stay actionable_ by delivering actionable insights for making impactful decisions
- Feel the excitement of working in a start-up.
- A highly competitive salary package, a motivated team and flexible work hours.
- Be in the know about the innovations with our top clients including Telenet, Proximus, Engie, BARCO, KBC, Colruyt, BBDO, Burger King, D’Ieteren,
**_CONTACT US_**:
