Customer Success Manager

il y a 1 mois


LouvainlaNeuve, Belgique IBA Temps plein

**Who are we?**

Innovating for life since 1986, IBA has become the
**global leader** in proton therapy, considered as the most
**advanced** and
**accurate** form of radiotherapy in cancer treatments using
**ionizing rays.**
Thanks to the unique properties of protons, tumors can be targeted more accurately while limiting exposure of the surrounding healthy tissues

We provide two types of therapy center: the IBA’s Proteus®PLUS which offer a multi-room solution and the Proteus®ONE who is a more compact single room solution that is easier to install, integrate and operate.

To date, more than 58 world renowned medical institutions have built a Particle Therapy Center with IBA across 3 continents.

**Sustainability commitment**

As a company, we are focused on striking the right balance between our stakeholders: increasing our market share and the return for our shareholders, improving the quality of life of our customers, patients and employees, and contributing to the well-being of our society, while also maintaining and restoring our planet’s health.

“Since 2021, IBA is recognized as a certified B Corporation (or B Corp). B Corps are companies that promote ‘business as a force for good’, balancing profit and purpose. They meet the highest standards of social and environmental performance, public transparency, and legal accountability.”

Our Proton Therapy Solutions are targeted towards the same objective of making a positive impact on patient health by providing health care professionals with the most effective and accurate solutions for diagnosis and treatment.

Check out our
***
**webpage sustainability**
***to find out more

**Innovation at the core: shaping the future of proton therapy**

We dare designing innovative solutions because we aim for better treatment. That is why our teams are focused on continuously improving the quality and stability of our Proteus®ONE and Proteus®PLUS solutions.

IBA constantly improve the proton therapy technology for the benefit of patients. We work diligently to advance proton therapy, in close collaboration with our customers and through R&D partnerships.
- If you want to discover the new technologies we are working on as well as our different business unit, read our new _
**_brochure_**

Mission

As a Customer Success Manager - Proton Therapy, your mission is to understand and drive the elements leading IBA’s customers to success. You will develop new marketing strategies, manage complex digital projects, and define success metrics. You drive the IBA Campus User Community and its interactions, both digitally and in presence.

You will work closely with the Commercial, Clinical, and Operations teams to demonstrate IBA's market leadership with customers worldwide.

You report directly to the Global Marketing Director Proton Therapy and join the Marketing Team composed of 4 Global Marketing Managers and 3 Regional Marketing Managers.

**Your main tasks**:

- You analyze the drivers (patient care, business models, reputation, ) of Customer Success globally and locally.
- You articulate those elements into a value proposition for the IBA Campus User Community.
- You leverage the IBA Campus digital platform and maximize the impact of the IBA community
- You act as a key user for the evolution of the IBA Customer Portal, provide support and training
- You monitor customer usage and engagement.
- You create a funnel of users to the Campus Web platform by curating content and running recruitment campaigns
- You organize the IBA User Meeting on a bi-yearly basis
- You support IBA customers and maximize their satisfaction to make them IBA ambassadors
- You ensure and enhance a consistent branding compliant with corporate/other standards
- You manage relationships with suppliers, strategic partners, and agents/distributors
- You run customer engagement surveys, measure and report customer success metrics
- You create marketing support collaterals for customers
- You manage the customer success marketing budget

**You have**:

- A Master's degree or equivalent by experience in medical physics, medicine, marketing, or sales
- 5 to 10 years of experience in the medical device industry
- Strong expertise in event management
- A good knowledge of digital marketing tools such as LinkedIn, Pardot, and general Web Apps
- A strong affinity for advanced technology and knowledge in the imaging or radiotherapy industry is an asset
- A relevant experience in an international environment
- Excellent oral and written presentation and communication skills in English
- Knowledge of health economics and or hospital operations is a plus.

**You are**:

- Results-oriented and driven by ensuring excellent customer experience
- A real team player, able to interact with multiple stakeholders
- Willing to build a big success story with us in a leader-position company in an exciting market
- Curious, eager to learn, to improve, and to gain responsibility
- Highly interested in innova


  • Customer Success Manager

    il y a 2 semaines


    Ottignies-Louvain-la-Neuve, Belgique Qualifio Temps plein

    We grow passionate communities. Are you passionate about digital marketing? At Qualifio, you can make it your career. We strongly believe in creating a work environment that puts people first, where human values guide important decisions. We empower our team to grow personally and professionally in a flexible and rewarding workplace. Our commitment is to...

  • Customer Care Manager

    il y a 3 semaines


    Louvain-la-Neuve, Wallonie, Belgique GrabJobs Temps plein

    Customer Care Manager What do we expect from you? As a Customer Care Manager, your primary responsibility will be overseeing our self-subscribers — customers who independently subscribed to Odoo. Given the significant volume of customers , this role demands a keen sense of priority management. Of course, you will use Odoo to its full potential for managing...


  • Ottignies-Louvain-la-Neuve, Belgique Commuty SA Temps plein

    Company Description At Commuty we’re making parking & commuting smarter for companies. We help employees organize their workday in the most efficient, happy and green way! Since we started, we worked for many types of companies, from small to big ones, such as AG Insurance, Social Lab, L’Oréal or UCB. We have ambitious goals for the coming months,...


  • Louvain-la-Neuve, Belgique IBA Temps plein

    **Requisition ID**:1683**Location**:Louvain-la-Neuve, BE**Department**:MAS-GLOBAL PLANNING-Customers orders**Shift**:Full-Time**Kind of contract**:Fixed Term Contract**Mission** - Within Customer Project Coordination team, you are in charge of updating the global documentation required for customs based on feedback received from several...

  • Management Assistant

    il y a 4 semaines


    Louvain-la-Neuve, Belgique IBA Temps plein

    **Requisition ID**:1675**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Challenges we trust you with** As the Management Assistant to the Commercial Leadership Team, your roles and responsibilities will be: - Provide logistic support to the organization of the events of the Commercial team (yearly kick-off, Sales and Marketing meeting prior to...

  • Saas Sales Manager

    il y a 6 jours


    Ottignies-Louvain-la-Neuve, Belgique Commuty SA Temps plein

    Company Description Commuty is a Belgian startup founded 6 years ago with the powerful will to **make a difference** and address environmental challenges of our society. Our 1st focus is the workplace: we developed **the best app** to improve parking and desk management and boost **green mobility** in companies and office buildings. We make complex...


  • Louvain-la-Neuve, Belgique Unique Temps plein

    **Description**: **Essential Functions**: - Handle customer inquiries quickly and effectively, resolve problems with empathy and care, maintain relationships and enhance the company's reputation - Optimizing customer relationship and satisfaction to develop sales - Obtaining customer information and discovering possibly new projects - Cooperation with...

  • Field Service Manager

    il y a 1 mois


    Louvain-la-Neuve, Belgique IBA Temps plein

    **Requisition ID**:1691**Location**:Louvain-la-Neuve, BE**Department**:MAS-INDUS-Field Service**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - The Field Service Manager is responsible for leading the team in charge of the installation and/or maintenance and/or repair of IBA equipments/systems at IBA or on customer's site in order to...


  • Louvain-la-Neuve, Belgique IBA Temps plein

    **Who are we?** IBA is a listed company, headquartered in Belgium, and employs 1500 people across the globe mobilizing their skills and passion to Protect, Enhance and Save lives Innovating for life since more than 30 years, IBA has opened new ways to diagnose and fight cancer and become the worldwide technology leader in the field of Proton Therapy, which...

  • Odoo - Partner Manager

    il y a 1 mois


    Louvain-la-Neuve, Belgique Odoo Temps plein

    Join our dynamic and innovative Channel Sales team, working within a fast growing company that values independence, flexibility, and personal growth. As an Partner Manager you will be managing a portfolio of Odoo Partners, as well as being involved in business development with end customers. You have the unique opportunity to make an impact on both end...

  • Partner Manager Emea

    il y a 1 semaine


    Louvain-la-Neuve, Belgique Odoo Temps plein

    Partner Manager EMEA Rue du Laid Burniat 5, 1348 Louvain-la-Neuve, Belgium SalesAre you ready to learn fast and have a real impact on the company? Join our team of Partner Manager and rise to the challenge to evolve in the IT sector! Handle a portfolio of partners and help them increase their revenue ! **Recruitment Guidebook** Products...

  • Customer E-learning Manager

    il y a 4 semaines


    Ottignies-Louvain-la-Neuve, Belgique Traxxeo Temps plein

    Traxxeo is looking for a high velocity E-learning manager to help us grow revenue. We are on high growth pace this year and need motivated and determined professionals to reach our goals. This is an exciting opportunity for someone with 2-5 years professional experience to be part of an exciting software-as-a-service (SaaS) business. Tasks - Your goal is to...


  • Louvain-la-Neuve, Belgique odoo Temps plein

    Rue laid Burniat 5, 1364 Louvain La Neuve, Belgium_ _ Sales **Are you ready to learn fast and have a real impact on the company?** Join our amazing and dynamic team of Key Account Manager Mid-Market & Corporate and rise to the challenge to evolve in the IT sector! **Products Users**: 7,000,000 **Company Growth**: 60% year over year **Team Size**: 15...


  • Louvain-la-Neuve, Belgique IBA Temps plein

    **Requisition ID**:2423**Location**:Louvain-la-Neuve, BE**Work regime**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - You will be part of the Business Unit RadioPharma Solutions within the Product Management Team and join a diverse team in a collaborative, high-tech, forward-looking environment. IBA is the leader of a IHI project with the...

  • Data Manager

    il y a 1 mois


    Louvain-la-Neuve, Belgique SOL-AIR Energies Temps plein

    **Your mission** - Develop and implement data management policies, procedures and strategies to ensure data accuracy, integrity, availability and security - Work with internal and external stakeholders to identify and define data requirements and develop data governance standards - Manage the data architecture, including data modeling, integration, and...


  • Louvain-la-Neuve, Wallonie, Belgique Odoo Temps plein

    Are you ready to learn fast and have a real impact on the company? Join our amazing and dynamic team of Key Account Manager Mid-Market & Corporate and rise to the challenge to evolve in the IT sector Products Users 7,000,000 Company Growth 60% year over year Team Size 15 peopleSales Cycle 6 - 12 months Our departmentOur Mid-Market & Corporate Sales...

  • Training Manager

    il y a 1 mois


    Louvain-la-Neuve, Belgique IBA Temps plein

    **Requisition ID**:1609**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** **Challenges we trust you with** - Develop and implement a new training strategy to meet the needs of our rapidly growing company - Lead a team of approximately 20 technical trainers, administrative profiles, and managers - Develop training materials, including...


  • Ottignies-Louvain-la-Neuve, Belgique Unique Mt Saint Guibert Temps plein

    The company operates in the chemicals sector.  Description de la fonction Essential Functions :Handle customer inquiries quickly and effectively, resolve problems with empathy and care,  maintain relationships and enhance the company's reputationOptimizing customer relationship and satisfaction to develop salesObtaining customer information and discovering...

  • Customer Service Advisor

    il y a 1 mois


    Louvain-la-Neuve, Belgique Unique Temps plein

    **Description**: We currently have a position for the role of Customer Service Advisor. The role reports to the Account Manager. **Duties & Responsibilities**: - Organise daily dispatch of the finished goods - Have the right level of contact with logistic suppliers and customers to book pick up and delivery slots, and ensuring the respect of it - Support...

  • Learning & Development Manager

    il y a 4 semaines


    Louvain-la-Neuve, Belgique IBA Temps plein

    **Requisition ID**:2078**Location**:Louvain-la-Neuve, BE**Shift**:Full-Time**Kind of contract**:Open Ended Contract**Mission** - We are seeking a highly motivated and experienced **Learning & Development Manager** to join our team. The Learning & Development Manager will play a critical role in helping our organization achieve its business goals by...