Support Specialist

il y a 7 jours


Brussels, Belgique NielsenIQ Temps plein

**Job Description**:
REF12595O

Our NielsenIQ Enterprise Platforms team ensures the strategy, design, delivery, deployment, maintenance and support of our corporate technologies is best-in-class. More than 30,000 global employees rely on our team to support the systems and tools integral to NielsenIQ’s success. We therefore partner closely with all areas of the business, including HRIS, Finance, eRecruitment, T&E, Procurement, and more.

We are a forward-thinking organization targeting current technology that enables our employees to be efficient using best practices.

**What you’ll do**
- Performs troubleshooting as required. Leads problem-solving efforts often involving outside vendors and other support personnel and/or organizations.
- Perform administration tasks including user/group administration, security permissions, group policies, systems configuration, research event log warnings and errors, and resource monitoring.
- Interact with the help desk and other teams to assist in troubleshooting, identify root cause, and provide technical support when needed.
- Participate in required compliance activities as needed, including data log collection, statistical analysis and proper reporting standards.
- Administer on-call and after-hours technical support during monthly scheduled outages and unscheduled emergency situations.
- Escalate issues to appropriate teams within IT as needed.
- Manage incoming help tickets and assign appropriately.

**We’re looking for people who have**
- Minimum 3+ years continuous technical support experience.
- Knowledge and experience troubleshooting these specific platforms: Exchange Online and M635, Teams, OneDrive, Sharepoint, Power Apps, Intune and Yammer.
- Good IT level skills around supporting workstations, Windows 10, 11. Office 365
- Good knowledge in supporting workstation software and hardware infrastructure
- Good English communication skills, with the ability to effectively interface across cross-functional technology teams and the business
- Self-motivated, creative, willing to work as a member of a team, organized and able to manage individual schedules.
- Desired certifications CompTIA A+, ITILv3
- ** Available to go to our Brussels Office all week**

Additional Information

**About NielsenIQ**

NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.


  • IT Support Specialist

    Il y a 7 mois


    Brussels, Belgique Experis Temps plein

    Location: **BRUXELLES** **#23660** Spécialiste en Support Informatique Rejoins une équipe dynamique et innovante au cœur du secteur du bâtiment, où chaque jour offre de nouveaux défis excitants ! En tant que Spécialiste en Support Informatique, tu seras le maître de notre réseau informatique, garantissant une expérience optimale pour notre...


  • Brussels, Belgique OneSpan Temps plein

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...

  • IT Support Specialist

    il y a 2 jours


    Brussels, Belgique Sharp Brains - Global IT Support Temps plein

    **JD: EUC L1** **Location: Ahlstrom-Munksjö Malmédy SA Avenue de Pont de Warche, 1 BE- 4960 Malmédy Belgium** **Job Type: Part-Time Contract - Two days a week (16 HOURS)** Providing Field Service Support at the specified location within the committed service levels ensuring customer satisfaction - Raise ticket with OEM vendor in case of system under...

  • IT Support Specialist

    Il y a 7 mois


    Brussels, Belgique Proximus Group Temps plein

    **IT Support Specialist** We are seeking a highly skilled and motivated IT Support Specialist to join our dynamic team. This role requires a strong understanding of Microsoft 365, Slack, Atlassian, 1Password, Zoom, and hardware lifecycle management. **Key Responsibilities**: - Manage the onboarding and offboarding processes for users across various...


  • Brussels, Belgique OneSpan Temps plein

    At OneSpan, we're reimagining trust to help businesses to thrive by enabling secure, compliant, and frictionless digital agreements and transactions. Across the globe, we are trusted by global enterprises, including more than 60% of the world's largest 100 banks, to enrich their customer experience and mitigate threats today, while preparing to take full...


  • Brussels, Belgique HAYS Temps plein

    Brussel | Customer Support Specialist | Audiosector | NL/FR | Vast contract **Je nieuwe functie** Als Customer Support Specialist verwerk je klantinformatie en behandel je vragen, problemen en klachten op een professionele manier. Je staat in contact met klanten, collega’s, dealers en eindgebruikers. Alsook met Supply Chain, Marketing, Warehouse en...


  • Brussels, Belgique Sopra Steria Temps plein

    Sopra Steria is looking for a Technical Support Specialist - Cybersecurity. As a Level 1&2 Technical Support Specialist, you are responsible for providing technical support in the service domain and monitoring our cybersecurity measures. - Required skills and experience:_ - Resolving technical issues and providing support for the implementation and...

  • IT Support Specialist

    il y a 4 jours


    Brussels, Belgique Pauwels Consulting Temps plein

    **Job description**: Pauwels Consulting is searching for a passionate IT Support Specialist. Are you the one-in-a-kind IT Support Specialist that dares to take on challenging projects at our clients? At Pauwels Consulting we not only mix and match our consultants with the different projects, we actively strive for career and personal growth for all our...


  • Brussels, Belgique ENGIE GLOBAL BUSINESS SUPPORT Temps plein

    ID vacature aanvraag: 11263- Standplaats: BRUXELLES, BE, 1000**ENGIE Global Business Support Finances is looking for a**: **Transfer Pricing Tax Specialist (H/F/X)** **ENGIE Global Business Support (GBS)** is the entity exclusively in charge of ENGIE's support functions. A genuine shared service center, offering various support services to the Group's...


  • Brussels, Belgique ENGIE GLOBAL BUSINESS SUPPORT Temps plein

    Requisition ID: 11263- Location: BRUXELLES, BE, 1000**ENGIE Global Business Support Finances is looking for a**: **Transfer Pricing Tax Specialist (H/F/X)** **ENGIE Global Business Support (GBS)** is the entity exclusively in charge of ENGIE's support functions. A genuine shared service center, offering various support services to the Group's entities,...

  • IT Support Specialist

    Il y a 2 mois


    Brussels, Belgique CTG Temps plein

    **IT SERVICE MANAGEMENT** **BRUSSELS**: **Sylvain Marsal** **Recruiter** **IT SUPPORT SPECIALITST FOR THE EUROPEAN INSTITUTIONS**: Are you ready to embark on an exciting journey with CTG IT Solutions? We are seeking a dynamic **IT Support Specialist** to join our team, working alongside a prestigious European Institution based in Belgium. **YOUR...


  • Brussels, Belgique Latham & Watkins LLP Temps plein

    About Latham & Watkins: Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest, creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect,...

  • support specialist

    il y a 3 semaines


    Brussels, Brussels, Belgique Brainlab Temps plein

    Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To...


  • Brussels, Belgique Sartorius Temps plein

    The Sales Support Specialist is the primary point of contact for Field Sales Representatives in our Bioprocess (BPS) division to initiate and complete administrative tasks associated with their territory management responsibilities. Provide quality, professional and results driven service to Sales Team. The Sales Support Specialist is the primary point of...

  • IT Support Specialist

    il y a 5 jours


    Brussels, Belgique Tobania Temps plein

    **What can you expect?**: Do you have experience in independently providing IT support to a group of end users or do you dream of taking on more responsibilities within an IT environment? Do you have what it takes to lead or support on-site project implementation/deployment efforts? Would you like to take ownership for the stock and lifecycle management of...

  • IT Support Specialist

    il y a 1 semaine


    Brussels, Belgique Getronics Temps plein

    Nature of tasks Service desk agent, incident agent and analyst, problem agent and analyst Incident analysis, first and second-line customer liaison with the purpose of maximising the first call resolution rate **First and second-line support**: remote and on-site support Recording & tracking incident and request information Recording & tracking Problem...


  • Brussels, Belgique Uni Systems Temps plein

    At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for an Administration Support Specialist to join our UniQue team. What will you be doing in this role? - Assist with the day-to-day administration of engagements and operations. - Organize, schedule and coordinate relevant meetings...


  • Brussels, Belgique bioMérieux Temps plein

    A family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...


  • Brussels, Belgique Sennheiser Temps plein

    Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage. For us, the audio...

  • IT Support Specialist

    Il y a 5 mois


    Brussels, Belgique NN Group Temps plein

    What does your job as an IT Support Specialist look like? NN has invested heavily in the last years to transform itself & their IT department into a real digital company, where client service is optimal and process are smooth & automated. Next to that, NN is always looking for new innovative products & services to offer to their clients. In order to achieve...