Customer Journey Expert for Customer Data

il y a 21 heures

Brussels, Belgique ING Temps plein

**Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**:
**Technical data function***:
Your role & work environment

You will be part of the Customer Data area within the Digital Business Banking department. We **provide our retail and business customers with digital and user-friendly processes to manage their data**, while complying with relevant regulatory requirements, such as GDPR and KYC. We ensure that these data are well managed, up to date, and protected.

**Your key responsibilities**:
**Design, monitor and improve customer journeys for managing data**
- Map customer journeys related to the management of their data
- Analyse the customers’ needs and pain points with regards to the management of their data
- Formulate viable solutions to improve the customer experience
- Document and prepare training material and procedures for other colleagues
- Continuously improve customer journeys based on customer feedback, metrics, or benchmarks

**Deliver differentiating customer experiences**
- Take an active part in the implementation of differentiating customer experience initiatives, tools, and processes
- Collaborate closely with IT engineers as one team (squad), to make things happen
- Validate solutions by executing end-2-end user tests, raise and communicate problems with the team (squad)
- Assist with stakeholder engagement by arranging actions, meetings, events, and supporting materials to promote stakeholder understanding and commitment

**Ensure compliance with regulatory requirements**
- Gain understanding of the regulatory needs in Customer Data and proactively work out solutions
- Follow the appropriate procedures on Risk Management

**We look for****:
A colleague with a** talent for taking it on and making it** **happen, **enthusiasm for** helping others to be successful **and a knack for always **being a step ahead**. In other words, you strive to bring fresh ideas to life and embrace challenges in a fast changing and complex environment. You are a naturally collaborative person who listens and invests in others to achieve common goals. You love to challenge the status quo and are eager to propose creative solutions to problems.

As a **Customer Journey Expert for Customer Data**, you will also need:

- A University degree
- Minimum 3 - 5 years of working experience, of which minimum 1 in one or more of the following domains: digitalization, business analysis, KYC, customer data, or onboarding
- Experience with data analysis and project delivery
- Fluency in English (and French or Dutch is a plus)
- IT savviness and ability to interact with IT colleagues
- Ability to organize your own work in function of team priorities
- A can-do and proactive attitude, and strong customer focus
- Openness to give and receive feedback.

**We offer you****:
**A clear purpose, a unique offer and a range of flexible compensation and other benefits**:

- Personal growth & challenging work with endless opportunities to realise your ambitions
- An informal, dynamic environment with innovative colleagues supporting your endeavours’
- A progressive and agile way of working, where new ideas are valued ahead of convention

**A hybrid way of working**
- We give the autonomy to our employees to let them organize their work in a flexible way that suits best for them while ensuring business continuity, customer service and employee wellbeing.

**Furthermore, within the Digital Business Banking department, you can count on a range of opportunities to invest in your personal and professional growth with**:

- A role at the heart of the bank’s strategy: customer data is involved in every important step for our customers
- A rich offering in courses and trainings, both on technical and soft skills
- Challenging projects & a steep learning curve

**We redefine banking. What about you?**

We’re on a journey that’s centred around our customers, powered by technology and driven by smart, determined people. Our customers feel our people are empowering them to stay a step ahead in life and in business. We’re proud of that

  • Customer Journey Expert for Customer Data

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert for Customer Data -** **Digital Business Banking** **Technical data function*** **Work Location: Brussels** **Possibility of ~50% work from home on the basis of a team agreement** **Work Schedule: Full-time or part-time (>= 80%)** **Sensitive Function: No** **PCP Function: No** **Representation costs: No** **Your role & work...

  • Customer Journey Expert

    Il y a 7 mois

    Brussels, Belgique ING Temps plein

    Customer Journey Expert Universal Digital Business Banking / Customer Data 50% work from home A day in the life of a Customer Journey Expert at Customer Data - Data Governance - Provide expert advice on customer data definitions, customer data exchange models and data mappings. - Organize and facilitate refinement sessions to clarify and drive decisions...

  • Customer Journey Expert @ Customer Data

    Il y a 7 mois

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert for Customer Data - Digital Business Banking - Brussels**: Work Location: Brussels Possibility of ~50% work from home on the basis of a team agreement Work Schedule: Full-time or part-time (>= 80%) **Your role & work environment****: You will be part of the Customer Data area within the Digital Business Banking department. We...

  • Customer Journey Expert

    Il y a 7 mois

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Finance Data** **(Customer Journey Expert - Universal II)** **Brussels, full time** **Your role & work environment** You will be part of the **Tribe Finance and Reporting, **which has as** **#1 objective to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance and reporting systems, keeping...

  • Functional Customer Journey Expert

    Il y a 4 mois

    Brussels, Belgique ING Temps plein

    Digital Customer Journey Expert - Customer onboarding - Daily Banking & Mobile First **Digital Customer Journey Expert to boost user experience of our new clients when onboarding at ING.**: [Customer Journey Expert] Work Location - Brussels Possibility of 50% work from home on the basis of a team agreement Work Schedule - Full Time Within our team, we...

  • Customer Journey Expert

    il y a 1 semaine

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert -** **Data Finance & Risk** **(Customer Journey Expert - Universal II)** **Brussels, full time** **Your role & work environment** You will be part of the **Tribe Finance and Risk, **which has as** **#1 objective to keep ING Belgium licensed to operate, through the maintenance and upgrade of its Finance and Risk reporting...

  • Customer Journey Expert Digital Business Onboarding

    Il y a 4 mois

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert Digital Business Onboarding**: Customer Journey Expert Digital Business Onboarding Digital Business Banking ~50% work from home **A day in the life of a Customer Journey Expert Digital Business Onboarding** - Creating and improving seamless, secure and personalized digital journeys to onboard business customers of all sizes -...

  • Customer Journey Expert

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Digital Channels** **Level 15 | 100% fixed contract | Brussels** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Channels**, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will...

  • Digital Customer Journey Expert

    Il y a 5 mois

    Brussels, Belgique ING Temps plein

    Digital Customer Journey Expert - Customer Acquisition & Engagement Your role & work environment At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial health. At the same time, we want to make a positive contribution to the society and the world we live in. In Tribe Daily Banking and Client...

  • Customer Journey Expert

    il y a 2 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Digital Channels** **Level 15 | 100% fixed contract | Brussels** **Your role & work environment** As a **Customer Journey Expert (CJE) Digital Channels**, you will analyse the behaviour of our customers when banking digitally, as well as the processes of digitizing sales and services at ING. Armed with those insights, you will...

  • Kyc Customer Journey Expert

    il y a 5 jours

    Brussels, Belgique ING Temps plein

    **KYC Customer Journey Expert & Data Steward** **[Permanent contract, Full-time, Brussels]** **Your role & work environment** Money laundering, Tax evasion, Financial & Economic Crime (FEC) as a whole is affecting directly our economy & social welfare, by distorting prices, stimulating (cyber)crime, diverting resources to sterile sectors, weakening...

  • Customer Journey Expert Real Estate

    Il y a 5 mois

    Brussels, Belgique ING Temps plein

    Customer Journey Expert Business Lending - Real Estate Customer Journey Expert Business Lending Tribe Business Lending Work from home 50% A day in the life of a Customer Journey Real Estate - Contribute to the objectives of the Tribe within a self-steering squad, focussing on client-oriented products & services, increasing efficiency whilst keeping...

  • Digital Customer Journey Expert

    il y a 2 semaines

    Brussels, Belgique ING Temps plein

    **[Digital Customer Journey expert - Customer Activation & Engagement / Tribe Daily Banking & Mobile First - Brussels - 1**7**: **[Digital Customer Journey Expert - Customer Activation & Engagement]**: ***Your role & work environment**: At ING we have bold ambitions to improve the digital experience for our customers while empowering people’s financial...

  • Customer Journey Expert CRM

    il y a 7 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert CJE** **(Sales, Service and Advice Tooling - Assisted Channels Tribe) **Excellent learning environment with great opportunities**: **Technical data function** Work location : Brussel Possibility of 50% work from home on the basis of a team agreement Function Code : Customer Journey Expert - Channel Management IIIWork schedule :...

  • Customer Journey Expert Digital Advice

    il y a 5 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Digital Advice - Assisted Channels Tribe** fluent in Dutch and/or French & English **Technical data function** **Work Location : CSM** **Possibility of 50% work from home on the basis of a team agreement]** **Function Class: 15** **Function Code CJE - Channel Management II** **Work Schedule**: Preferably 100%, but 80% or 90% would...

  • Customer Journey Expert

    Il y a 4 mois

    Brussels, Belgique ING Temps plein

    Customer Journey Expert - Fraud Prevention Customer Journey Expert - Fraud Prevention Fraud & Cyber Security Belgium 50% work from home **A day in the life of a Fraud Prevention customer journey expert** Each year fraudsters are becoming more innovative, more efficient, and more persuasive in their attempts to steal our customers’ funds. The traumatic...

  • Customer Journey Expert

    il y a 7 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Assisted Channels** **Technical data function**Work location : BrusselPossibility of 50% work from home on the basis of a team agreementFunction Code : Customer Journey Expert - Channel Management IIWork schedule : 100%Sensitive Function : No **Your work environment**: Working at the **Tribe Assisted Channels** means working in...

  • Customer Journey Expert

    Il y a 7 mois

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Finance & Risk** **[Full time, ING Brussels]** - This vacancy is currently reserved until _January 15th_ for _employees _in scope of the business evolution_s in COO_ _submitted to the Works Council for advice on _November 17th._ **Your role & work environment** You will join the Tribe Finance & Risk Support Chain within the...

  • Strategy & Commerce Customer Journey Expert

    il y a 5 jours

    Brussels, Belgique ING Temps plein

    **Strategy & Commerce Customer Journey Expert - Consumer Loans** **(level 16)** **[Belgium, full time]** **Your role & work environment** As part of the Tribe Consumer Loans, you will be part of a team responsible for all ING products within the area of personal loans and overdrafts for Belgium. You will work in our strategy and commerce squad...

  • Customer Journey Expert

    il y a 6 jours

    Brussels, Belgique ING Temps plein

    **Customer Journey Expert - Assisted Channels - Call(bot), Video, Messaging** **Technical data function** Work location : Brussels Hybrid mode : 2 days in the office Function Class : 16 Function Code : Customer Journey Expert - Channel Management III Work schedule : 100% Sensitive Function : No PCP Function : No **We redefine banking. How about...