Meetings & Events Business Solutions Trainee
il y a 1 semaine
**_KEY ROLES AND RESPONSIBILITIES_**
**_ To support the Business Solutions Team in their day-to-day tasks and (future) projects for which the following are the key roles and responsibilities addressed to the BST team:_**
- Support in Delivering a schedule of EMMA system and Tools Induction training, targeted at M&E users of Sales & Catering, and Groups liaise with internal stakeholders to identify new recruits to attend Virtual or Classroom EMMA Systems and Tools induction training.
- Fully understand and develop training content and materials in conjunction with the M&E Development Manager and Business Product Owners.
- Support on ensuring Standards is in place, being used and set up in all hotels for EMMA as based on JOB aids in Hotel Kit.
- Report any issues with any of the systems by raising the relevant tickets, Informing the relevant team or Business product Owner.
- Regularly liaise with the M&E Business Product team on new enhancements for training and run Webinar sessions for all L/M/F hotels where applicable.
- Support M&E Business Product Team with any required UAT of key projects coming into the area which require technical EMMA / Systems support based on relevant M&E Systems and Tools.
- Monitor Data Entry for all Clusters & Hotel teams and train accordingly to ensure compliance.
- Interest in creating and maintaining a high level of product knowledge, including pipeline hotels.
- Assist the ASO support team with their tasks when requested.
- Assist in any system related projects for Roll out into the area when needed.
- Liaise with BPO for M&E on development opportunities as fed from issues in Hotels/ Clusters/ Area. To drive Improved levels of efficiency and improved User experience.
- Performs all duties in a timely and effective manner in accordance with established company policies to achieve the
- Participate and listen in on cross work stream projects that impact the system landscape and processes of the Meeting & Events department.
- Build and maintain effective working relationship with all key stakeholders and partners both internal and external ensuring all communications and activities are controlled and undertaken in a timely manner.
- All work is carried out in accordance with company corporate policies, procedures, and service concepts according to local requirements and regulations.
**COMPETENCES & SKILL REQUIREMENTS**
**1. Skill & Experience Requirements**
- General knowledge or affinity in property Meetings & events. Understands, communicates and supports The Radisson Hotel Group corporate policies and guidelines.
- Embraces challenging assignments, situations and opportunities that extend beyond their comfort zone allowing high potential learning opportunities
- Well organized with the ability to plan and manage own workload
- Good PC and technical skills with a good working knowledge of the Microsoft Office.
- Feels comfortable to work collaboratively across functions and cultures in a global environment
- Potential skills within system/tools to create analysis to support business results
- Interest in and willing to learn, using IT Systems on various platforms; SAP, TMS for Hotels/Meetings or Opera is an advantage
- High achievement drive and willing to learn and deliver results.
**2. Radisson Leadership Foundations**
**LEAD**
**UNDERSTANDS THE BIG PICTURE**
Takes a broad view and recognizes opportunities and what can be achieved. Finds meaningful connections that drive the business forward.
**IS EMOTIONALLY INTELLIGENT**
Understands individual personalities and drivers and is able to build a team where everybody feels included and empowered to succeed. Leads by example and is a role model of desired behaviors. Has the ability to motivate and inspire the team to deliver the best results.
**DEVELOPS SELF AND OTHERS**
Develops self and team to enable the best performance possible and delivers on commitments. Learns from successes and failures. Genuinely celebrates the success of others. Instils the Yes I Can Spirit and fully supports the team and colleagues. Takes responsibility for developing strong future leaders. Sets clear expectations and ensures team action plans are aligned and executed.
**INFLUENCES**
Understands when to lead and when to follow. Is able to break down barriers between groups and departments to reach a decision. Takes a proactive approach to getting involved.
**COMMUNICATES**
Is an active listener and is able to deliver messages clearly, honestly and timely. Is courageous and stands up for what he/she believes is right. Manages difficult conversations when needed. Is able to speak up, loud and clear, until a decision is made. Is able to ask questions when clarity is needed to finalize a decision quicker.
**THINK**
**THINKS STRATEGICALLY**
Has the ability to see different possibilities, different approaches and different potential outcomes. Structures verbal and written communication to focus on key message. Guides people through the p
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