Customer Service Expert
il y a 2 jours
Do you feel like **conquering the real estate world **together with us, one customer at a time ? Do you get a kick out of **helping others** and **making every customer contact a fun and pleasant experience** for both the customer, and yourself ?
Then we want you to join our team
- About Nodalview_
**Nodalview** is a powerful **sales and marketing platform** built for the **real estate** industry. By leveraging** high quality visual assets **and immersive content, real estate agents can build **winning sales strategies** to** better attract,** **engage and qualify potential customers** while delivering a **modern online buying experience**. With Nodalview, agents can** grow their online presence**, close deals faster thanks to tangible data insights and match the right buyers with the right home.
At Nodalview, we believe in the **modernisation of the real estate** industry through **cutting edge technology** and a **customer-centric experience **that helps agents **sell faster **and in a **more effective way** while keeping a **strong human-first approach.**
Nodalview supports over **10.000 real estate agents** in **30 different countries** with an international footprint counting **80+ employees from 10 different nationalities**. Nodalview is backed by **premium investors **from Ghent, London and Madrid.
- About the position_
- Manage and resolve** daily client requests** for our software and our products, and general company information
- Act as **main point of contact for our entire supply chain**, from our suppliers up to our end clients.
- Pro-actively manage our **inventory **to keep our stock at an optimal level, and make proposals about which order quantities should be placed with our suppliers.
- ** Handle customer returns.**
- Optimize our logistics processes to provide an even smoother **delivery experience** to our customers.
- ** Resolve product and service problems **by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, making sure the correction or adjustment happens as soon as possible, and following up to ensure resolution.
- ** Maintain customer records** by updating account information
- ** Grow client relations **and work closely with the web development team to** identify and fix bugs**
- You will report to Stijn, our **Customer Success Manager, **and you'll be working closely with the rest of the team.
**Who are we looking for ?**
- You’re **graduating in a bachelor’s degree this year** or have **up to 2 years of experience** in a relevant field.
- ** Planning** is your second nature.
- You have a strong **customer focus.**
- You take **initiatives** and you’re a **fast learner.**
- You master** attention to details **and **accuracy**.
- You have good verbal and written **communication skills** in **French with good knowledge of English.**
- You’re **flexible** and **adapt quickly** to situations.
**What we offer**
- Not just a great job in a start-up that has already earned its stripes and is now scaling up to the next phase, but also an excellent **accelerator of your professional growth**. Hang on; the coming years will be a bit of a rollercoaster ride, but it‘ll be the ride of your life
- An environment with **highly skilled technical staff** in different domains: mobile, web, image processing, computer vision, data management,...
- A strong **salary** package, above market with several significant fiscal optimisations.
- A nifty budget for **configuring your own gear setup** (laptop, smartphone, earphones,).
- ** A balance** between life & work: we believe someone gives his best at work only when his/her private life time is respected.
- A great bunch of open-minded **colleagues**
Want to know if you’d feel at home at Nodalview ? Check out **our values**:
- ** Be passionate - **We love what we do
- ** Keep it simple - **We focus on the essence and continuously improve
- ** Go for excellence - **We set the bar high and aim to be industry leaders
- ** Deliver awesomeness - **Putting a smile on our customers' faces is what keeps us going
- ** Win together - **We trust each other, care for each other and we work together, always
**Have a question ?
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