Is&t Support Analyst
il y a 4 semaines
**About Inari...**
Inari is the SEEDesign company. We embrace the diversity and complexity of nature in every aspect of our business to drive innovation - to push the boundaries of what is possible. Through our unrivaled technology platform, Inari uses predictive design and advanced multiplex gene editing to develop step-change products. We are taking a nature positive approach to unlock the full potential of seed that will transform the food system. The results will lead to more productive acres delivering value creation for farmers and a more sustainable future for our planet.
**Our success is dependent on great minds, collaborating to generate bright ideas and deliver exceptional outcomes.**
We have over 230 employees, with research sites in Cambridge, MA (USA) and Ghent (Belgium), as well as a product development site in West Lafayette, IN (USA). We've deliberately built a team that brings diversity of thought to all aspects of our business, to generate new ideas, approaches, and ways of operating. And we've intentionally combined experience with potential, bringing agriculture industry experts with the desire to innovate together with bright minds from academia, human therapeutics, software, and consulting. If you want to be part of a diverse and inclusive team developing unique solutions to feed the world while protecting our planet's natural resources, we'd love to hear from you
**About Inari...**
Inari is the SEEDesign company. We embrace the diversity and complexity of nature in every aspect of our business to drive innovation - to push the boundaries of what is possible. Through our unrivaled technology platform, Inari uses predictive design and advanced multiplex gene editing to develop step-change products. We are taking a nature positive approach to unlock the full potential of seed that will transform the food system. The results will lead to more productive acres delivering value creation for farmers and a more sustainable future for our planet.
**Our success is dependent on great minds, collaborating to generate bright ideas and deliver exceptional outcomes.**
We have over 230 employees, with research sites in Cambridge, MA (USA) and Ghent (Belgium), as well as a product development site in West Lafayette, IN (USA). We've deliberately built a team that brings diversity of thought to all aspects of our business, to generate new ideas, approaches, and ways of operating. And we've intentionally combined experience with potential, bringing agriculture industry experts with the desire to innovate together with bright minds from academia, human therapeutics, software, and consulting. If you want to be part of a diverse and inclusive team developing unique solutions to feed the world while protecting our planet's natural resources, we'd love to hear from you
**About the role....**
The IS&T Support Analyst serves as an End User Support Technician and manages all aspects of end user computing. This role directly interfaces with our end users and is our first line of support for any issues our user community faces. This role is based in Ghent, Belgium, but will also support global remote users.
**As an IS&T Support Analyst, you will**
- Support day-to-day functionality of technology used by our user community
- Provide support for End User Compute devices such as laptops, printers, smart phones, and installed software
- Manage device deployment, configuration, and operational support
- Manage end user support requests in a timely and efficient manner
- Stay current on technology trends and best practices as they relate to Inari's IT
- Be responsible for documenting Incidents & Problems in an IT Service Management platform
- Perform repairs when necessary, either through online chat, phone, or in-person
- Be responsible for installing, configuring computer hardware and software components
**You Bring**
- 1-3 years of work experience in a technology support role
- Knowledge of Windows, MacOS, iOS, and Android devices
- Understanding of incident management including incident prioritization
- Knowledge of TCP/IP and wireless communication technologies
- Industry recognized certifications such as A+, Network+, or MCP are advantageous
- Proficient working in an IT Service Management platform such as ServiceNow, SolarWinds, etc.
- ITIL Certification a plus
- Ability to create technical documentation
- Strong troubleshooting ability
- A strong sense of purpose and drive to develop unique, high impact solutions.
- Adaptability and enthusiasm for new challenges, innate curiosity, and a passion for learning.
- Creative and strategic thinking, willingness to be bold and take risks, and the ability to recognize and learn from failure.
- A collaborative mindset that is open to giving and receiving ideas, perspectives, and feedback.
- Ability to work both independently and deliver on responsibilities within a highly collaborative environment.
- Ability to effectively communicate with a diverse range of
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