IT Service Specialist
il y a 4 semaines
We are currently looking for an experienced **IT Service Specialist** to be part of our global network service delivery team located in Zaventem, Belgium. This role is a great opportunity for a dynamic customer-focused individual responsible for the performance of a "single" or "set of services" in accordance to our designs.
**Service Support**:
- Support the Service Desk with related Incidents and Problems
- Local site incidents
- L2 and L3 support
- Maintenance of local software licenses and the hardware inventory
- Support local Site IT Infrastructure and network components
- Participation in IT Operations and Change projects, such as:
- Implementation of new systems
- Replacement of old IT equipment
- Updates of software
**As a part of global network service delivery team, which is managing more than 40 sites globally, you will be working in different areas of networking**:
- Internet/WAN/SDWAN connectivity
- LAN Connectivity
- Network security
- VPN
- Azure connectivity
**Skills/Qualification**
- Good understanding of office products
- Good understanding of collaboration tools
- Great communication and remediator skills
- Great customer facing interpersonal skills
- High level of negotiation and organizational skills
- High level view on Data Centers, Office 365 services
- High level view on Workplace services, UC Services
- High level view on Network & Security Services
- Excellent knowledge managing networks (L2/L3 switches, NGFW, Wireless, NPS)
- Excellent knowledge managing IT infrastructure and networks in Azure
- Proven experience with different levels of end-user support
- Proficient in English and Dutch (spoken & written)
**Experience**
- 3 - 4 years experience in a similar role
- ITIL Certification (Foundation level) or good understanding
- Project Management (Prince 2 certification will be an added advantage)
**Education**
- High School Diploma or Bachelors with an interest to growth into an IT Role
**About ADB SAFEGATE**
Our diverse team, spanning 45+ nationalities across 37 offices, shares one purpose: helping airports achieve new levels of safety, sustainability and efficiency in airside operations. If you are people-centric, and a team player who’s driven and passionate about developing and delivering products, solutions and projects that improve apron operations and make air travel safer and better, come join our crew.
**Ready for take-off? Check-in now
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