Smsm Senior Service Delivery Manager
il y a 3 jours
**Role Purpose**
The planning, implementation, control, review and audit of service provision, to meet customer business requirements. This includes negotiation, implementation and monitoring of service level agreements, and the ongoing management of operational facilities to provide the agreed levels of service, seeking continually and proactively to improve service delivery and sustainability targets. The overall financial management, control and stewardship of the IT assets and resources used in the provision of IT services, ensuring compliance with all governance, legal and regulatory requirements. The overall management and control of the operation of formal contracts between own organization and suppliers, for supply of products and services.
**Key Accountabilities**
- Leads service delivery to customer(s) in order to deliver contracted service commitments & continual service improvements.
- Develops effective relationships with customer senior management team.
- Accountable for forecasting and management of the account P&L (orders, revenue & margin), balance sheet, and cash. May be accountable for the TCV forecast.
- Actively owns service risks, controls service costs & improves productivity for customers & Fujitsu in order to increase profitability (Fujitsu) & continually improve cost effectiveness (Fujitsu & customer).
- In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.
- Proactively leads internal and external suppliers in a service partnership as ‘one service team’.
- Leads the continual improvement of Service Delivery standards & practices.
- Manages the service delivery team of SDMs and Specialists delivering to the customer(s), driving development and effectiveness.
- Identifies opportunities for new business and account growth. Works independently, or with Account Management Team, to develop new business within the account, where appropriate, leading on new business such as renewals.
**Key Performance Indicators**
- Service performance meets service level agreement (SLAs).
- Delivery of Account P&L
- Service availability, continuity, security & capacity.
- Delivering to cost budget.
- Improving efficiency target.
- Additional profitable service revenue.
- Customer satisfaction & action plan.
- Performance Management.
- Account / Sales growth targets
-
Service Delivery Manager
il y a 24 heures
Bruxelles Anderlecht, Belgique Alight Temps plein**Our story** At Alight, we believe a company’s success starts with its people. It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. With a competitive total rewards package, continuing education and training,...
-
Senior Lead Portfolio Manager
il y a 2 semaines
Anderlecht, Belgique Flexcity Temps plein**Company Description** Are you passionate about People in a Fast-growing environment and want to help make a difference in the Energy consumption management of tomorrow** Flexcity is a uniquely positioned Energy Technology company in the Internet of Energy sector. It is a leading demand response aggregator in Europe, rapidly growing and expanding to new...
-
Sales Admin
il y a 3 jours
Anderlecht, Belgique Inchcape Temps plein**About the Job**: Join our dynamic team as a **Sales Admin and Delivery Specialis**t, playing a key role in the administrative management of new and used car sales, delivery processes, and customer interactions. **Job Role and Responsibilities**: - Administrative Management:_ - Prepare comprehensive delivery files, including registration, invoicing,...
-
Service Delivery Manager IT
il y a 5 jours
Bruxelles Anderlecht, Belgique Ypto NV Temps pleinWithin the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources. Responsibilities: -...
-
Service Delivery Manager IT
il y a 24 heures
Bruxelles Anderlecht, Belgique Ypto Temps pleinWithin the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources. Responsibilities: -...
-
Senior Manager, Sustainability Communications, Pan
il y a 5 jours
Anderlecht, Belgique Coca-Cola Europacific Partners Temps plein**Sustainability Communications Senior Manager - 12 months FTC** CCEP has an exciting opportunity for a collaborative and experienced Sustainability Communications Senior Manager to join our inclusive team. This full-time role is a maternity cover role, primarily based in Uxbridge/London and offers an attractive salary and benefits package. As a Senior...
-
Delivery, Lead Specialist
il y a 2 semaines
Bruxelles Anderlecht, Belgique Alight Temps pleinSummary: **Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines** Main Responsibilities: - Support Managers with client eAlightgement, ensuring all information is accurate and...
-
Senior Manager, Drinks Operations, IT Business
il y a 24 heures
Anderlecht, Belgique Coca-Cola Europacific Partners Temps pleinAre you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? **Senior Manager, Drinks Operations, IT Business Partner,...
-
Senior Energy Trader
il y a 3 semaines
Anderlecht, Région de Bruxelles, Belgique Flexcity Temps plein4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionAre you passionate about energy, sustainability and technology and have a team mindset? Flexcity, a European leading energy technology company within the Veolia Group is looking for a dynamic Portfolio Manager to join our Belgian...
-
Senior Java Software Engineer
il y a 3 semaines
Anderlecht, Région de Bruxelles, Belgique speos Temps pleinSenior Java Software EngineerMission As Senior Java Software Engineer, you actively participate in the delivery of external (Customer Solution) and/or Internal IT Projects (Product & Administrative Solutions). You also participate in the Analysis, Estimation, Designing, Building, Testing, Documenting, and Implementing of Customer SolutionsIn addition, you...
-
Senior Energy Trader
il y a 3 semaines
Anderlecht, Belgique Flexcity Temps plein4 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Company DescriptionAre you passionate about energy, sustainability and technology and have a team mindset? Flexcity, a European leading energy technology company within the Veolia Group is looking for a dynamic Portfolio Manager to join our Belgian...
-
Senior Bid Manager
il y a 5 jours
Anderlecht, Belgique Fujitsu Temps pleinSENIOR BID MANAGER BID MANAGEMENT As part of Fujitsu’s growth ambition within the European Institutions (EI), Fujitsu is looking for Senior Bid Managers, experienced in EI, to support this growth. As Senior Bid Manager you will be part of the EI team, leading opportunities with end to end responsibility of following customer and internal...
-
Senior Manager, Business Partner Equipment
il y a 4 jours
Anderlecht, Région de Bruxelles, Belgique Coca-Cola Europacific Partners Temps pleinSenior Manager, Business Partner Equipment & Services (EQS) ProfectusWhat You'll Be a Part Of:Join our dynamic Forecast-to-Load team on the Profectus multi-year transformation program. As the Senior Manager, Business Partner Equipment & Services (EQS), you'll focus on revolutionizing our EQS processes and technology scope. This...
-
Senior Java Software Engineer
il y a 3 semaines
Anderlecht, Belgique speos Temps pleinSenior Java Software EngineerMission As Senior Java Software Engineer, you actively participate in the delivery of external (Customer Solution) and/or Internal IT Projects (Product & Administrative Solutions). You also participate in the Analysis, Estimation, Designing, Building, Testing, Documenting, and Implementing of Customer SolutionsIn addition, you...
-
Senior Consultant Consolidation
il y a 2 jours
Anderlecht, Belgique Prophix Belgium Temps pleinAs a Senior Consultant, you will lead the implementation of Prophix's Corporate Performance Management software with various clients. The Senior Consultant would work independently and would take ownership of the quality and success of the Prophix deployment. The Senior Consultant would own project management, solution design and executing the project...
-
Delivery Lead Specialist
il y a 2 jours
Bruxelles Anderlecht, Belgique Alight Temps plein**Responsible for supporting the country and using your functional and technical expertise and country specific knowledge to support the operational teams to ensure they are skilled and knowledgeable in meeting our client(s) deadlines** Main Responsibilities: - Support Managers with client alignment, ensuring all information is accurate and provided on...
-
Senior Energy Trader
il y a 3 semaines
Anderlecht, Région de Bruxelles, Belgique TN Belgium Temps pleinAs the Senior Energy Trader for Flexcity Belgium, with at least 4 years of experience, you will:Secure and optimise operationally and financially our portfolio of energy producing and consuming assets, through different grid services, while managing associated risks.Support Flexcity's growth by supporting business development teams.Keep a strong sense of...
-
Service Desk Engineer
il y a 4 semaines
Anderlecht, Belgique Sansaone Temps pleinService Desk EngineerDuration: 3 months but probably extended until June 2025.Languages: Dutch, French, and EnglishJob Description:In the Local IT services, we are looking for an IT helpdesk consultant with the knowledge to support the team. The current mission is for 3 months but may be extended until June 2025.Primary Tasks and Responsibilities:Contact...
-
Service Desk Engineer
il y a 2 semaines
Anderlecht, Région de Bruxelles, Belgique Sansaone Temps pleinService Desk EngineerDuration: 3 months but probably extended until June 2025.Languages: Dutch, French, and EnglishJob Description:In the Local IT services, we are looking for an IT helpdesk consultant with the knowledge to support the team. The current mission is for 3 months but may be extended until June 2025.Primary Tasks and Responsibilities:Contact...
-
Manager, Business Continuity and Resilience
il y a 5 jours
Anderlecht, Belgique Coca-Cola Europacific Partners Temps pleinAre you looking for new challenges and personal growth within Coca-Cola Europacific Partners? Then we have a great opportunity for you! Do you have a personality with the power to influence and connect? Can you sustain the pace to keep on growing? Will you make an impact with your desire to win? **Manager, Business Continuity and Resilience (BCR),...