Service Delivery Manager IT
Il y a 7 mois
Within the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources.
Responsibilities:
- Governance, Policies & Access
- Focus on our relationship with NMBS/SNCB Business with strong demand management (availability, recovery and failure prevention)
- Information is to be visible or disclosed to only those people who have the necessary clearance and have the right to know
- Information/data is to be complete, accurate and has complete protection against modification by unauthorized personnel
- The business transactions and exchange of information between enterprises or partners are trustworthy
- Coordination & Management
- Ensure the operational service coordination and control of all the programs and initiatives within the BSM, with the CISO teams and with the suppliers (priorities, budgets, people management).
- Align within the Cyber
- & Information Security Office and other departments, such as Data Protection, IT Risk Management and Cybersecurity Management as far as priorities, interactions and improvement initiatives are concerned.
- Closely cooperate with IT PMO and other IT departments in view of aligning its processes with existing IT and ITIL processes.
- Reporting
- Monthly program management reports within BSM and towards Operations and Businesses regarding the IT security programs
- Bachelor or Master degree in Computer Science, Information Systems or related field; or you have equivalent work experience.
- Minimum of 8 to 10 years of IT and business/industry work experience and at least 3 years experience in Service Delivery Management. Solid experience in managing 3rd parties and vendors.
- Fluent in Dutch, French and English, spoken as well as written.
- Excellent interpersonal and collaborative skills and the ability to communicate IT Domain-related concepts to technical and non technical audiences.
- Ability to translate business goals requirements issues into technical and service specifications.
- Attention to detail and excellent analytical skills.
**Our offer**
Within our open corporate culture, you contribute to the digital transformation of SNCB. You will have a job with social impact and ample opportunity to make your own contribution. In addition to a good work-life balance and a competitive salary, you will receive the following benefits:
- the possibility to work remotely + flexible working hours;
- 35 days of leave;
- a company car + a public transport season ticket;
- a target bonus;
- a comprehensive insurance package (affiliation without own contribution, excl. outpatient costs for family members);
- hospitalisation and dental care for the whole family;
- outpatient costs (= medical costs separate from hospitalisation);
- group insurance: supplementary pension, work disability and death (cafeteria plan);
- accidents at work (extralegal);
- meal vouchers and eco-vouchers;
- net allowances for remote working and carwash + internet budget.
-
Service Delivery Manager IT
Il y a 7 mois
Bruxelles Anderlecht, Belgique Ypto Temps pleinWithin the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources. Responsibilities: -...
-
Service Delivery Manager
il y a 3 jours
Anderlecht, Belgique Connect-ICT Temps pleinDoel: The SDCoE (Software Delivery Center of Excellence) is a centralized ITI4IT-team within the department Solution Delivery, ERP & Corporate Services. - The team consists of dedicated people with a mission to streamline the Software Development Lifecycle, promote a standard way of working with regard to Software Development by supporting best practices for...
-
Cyber Service Delivery Manager
il y a 3 semaines
Bruxelles, Belgique Egov Select Temps pleinWerkomgeving De Algemene Dienst Inlichting en Veiligheid (ADIV) - QUAERO ET TEGO: IK ONDERZOEK EN BESCHERM De bedreigingen voor onze samenleving veranderen voortdurend. ADIV is de Belgische referentiedienst voor inlichtingen wat betreft Defensie en het buitenland. Met onze inlichtingen dragen we bij tot het beschermen van de belangen van Defensie,...
-
Service Delivery Manager Facility Security
Il y a 7 mois
Bruxelles Anderlecht, Belgique Ypto Temps pleinThe Facility Security Management team is part of our Operations department. In this position you are responsible for developing, setting up and realizing service management within this team. Thinking in the delivery of Services is essential, both in the context of day-to-day operations and projects. Standardization, rationalization, consolidation of...
-
Service Delivery Manager
il y a 2 jours
Bruxelles Ixelles, Belgique AmaniConsulting Temps plein**Nature of the tasks** - Deliver Program / Project into Production - Manage component and Stack delivery to operational teams. - Manage requests from operational teams to program / project / technical experts. - Follow-up of service quality by the project team. - Management of incidents related to 3rd level of support; organisation of the reporting. -...
-
Service Manager IT
il y a 5 jours
Anderlecht, Belgique Ypto NV Temps pleinWithin the Business Service Management (BSM) team of our Operations department, you are responsible for maintaining the transition, operations and continuous improvement of the service levels and KPIs from the Security services in the SNCB/NMBS organisation (including its subsidiaries) so as to adequately protect the company resources. Responsibilities: -...
-
IT Project Manager
Il y a 7 mois
Bruxelles Anderlecht, Belgique Ypto NV Temps pleinIn this role, you work closely with customers to drive the successful delivery of IT projects. You facilitate the management of scope for the customer’s requirements, plan implementations and deliver to the planned scope and budget. You will be part of CCP (Commercial Channels and Products)-delivery organization. This domain encompasses the channels...
-
Egov Select
il y a 3 semaines
Bruxelles, Belgique Egov Select Temps pleinDe algemene dienst inlichting en veiligheid (ADIV) - quaero ET tego: ik onderzoek EN beschermDe bedreigingen voor onze samenleving veranderen voortdurend. ADIV is de Belgische referentiedienst voor inlichtingen wat betreft Defensie en het buitenland. Met onze inlichtingen dragen we bij tot het beschermen van de belangen van Defensie, ons land en zijn...
-
Service Delivery
il y a 2 semaines
Bruxelles Etterbeek, Belgique NVISO Temps pleinAre you already experienced in the world of security and would you like to further increase your responsibilities and grow your career? At NVISO you have the opportunity and we look forward to getting to know you! As the Manager of the Service Delivery Management team, you will be responsible for overseeing the delivery of Managed Detection and Response...
-
Egov Select
il y a 3 semaines
Bruxelles, Belgique Egov Select Temps pleinDe algemene dienst inlichting en veiligheid (ADIV) - quaero ET tego: ik onderzoek EN bescherm De bedreigingen voor onze samenleving veranderen voortdurend. ADIV is de Belgische referentiedienst voor inlichtingen wat betreft Defensie en het buitenland. Met onze inlichtingen dragen we bij tot het beschermen van de belangen van Defensie, ons land en zijn...
-
Teamlead Software Delivery Center of Excellence
il y a 3 jours
Bruxelles Anderlecht, Belgique Ypto NV Temps pleinBinnen het Transversal domein organiseert deze Delivery Lead het Software Delivery Center. We zijn op zoek naar een people manager met een grondige achtergrond in project management. Ypto heeft dit jaar en volgend jaar een aantal grote initiatieven om de software delivery lifecyle te uniformiseren binnen het bedrijf. Naast deze projecten, ben je ook nog...
-
Service Manager
Il y a 7 mois
Anderlecht, Belgique Cypher Consulting Europe Temps pleinThe Service Manager role belongs Relationship Management team and reports directly to the Head of Relationship Management. The Service Manager is responsible for the quality, availability, performance and evolution of the technical service. In this role, he or she acts as the prime customer contact for all services-related enquiries. The Service Manager has...
-
Solution Delivery Lead Rail Information Mobile
Il y a 7 mois
Bruxelles Anderlecht, Belgique Ypto NV Temps plein**As NMBS- SNCB’s IT company,** **YPTO** is **part of the Belgian Railway **family making sure that the Belgian railways continue to move forward and that train passengers can travel in a modern and sustainable way. The recently approved NMBS-SNCB « Rail Vision 2040 » has the ambitious goal to make sure that more people, companies & organisations choose...
-
Software Delivery Expert
il y a 1 semaine
Bruxelles Anderlecht, Belgique Ypto NV Temps plein**Who we are?** - The SDCoE (Software Delivery Center of Excellence) is a centralized ITI4IT-team within the department Solution Delivery, ERP & Corporate Services. - The team consists of dedicated people with a mission to streamline the Software Development Lifecycle, promote a standard way of working with regard to Software Development by supporting best...
-
Project Manager IT Operations
Il y a 7 mois
Bruxelles Anderlecht, Belgique Ypto NV Temps pleinYour primary role is to work closely with customers to drive the successful delivery of IT projects, particularly technical projects within the Operations division of YPTO: - 1st, 2nd Line Support and Technical Field services - End user Services: Engineering and Device Platform Management - Problem - & Change Management and Business Service Management -...
-
IT Manager
il y a 1 semaine
Bruxelles Woluwe-Saint-Pierre, Belgique Robert Half Belgium Temps pleinRobert Half is currently looking for a **driven IT Manager**. Robert Half is currently looking for a **driven IT Manager**. Our client, an i**nternational growing organization** which aims for a positive societal and ecological impact. **Function**: You acquire an **excellent business perspective** and based on this business perspective, you develop the...
-
IT Manager
Il y a 7 mois
Bruxelles Woluwe-Saint-Pierre, Belgique Robert Half Belgium Temps pleinRobert Half is currently looking for an **IT Manager**. Robert Half is currently looking for an **IT Manager**. Our client, an i**nternational growing organization** which aims for a positive societal and ecological impact. **Function**: You acquire an **excellent business perspective** and based on this business perspective, you develop the IT strategy...
-
Service Delivery
il y a 4 semaines
Bruxelles, Belgique Paradigm Temps pleinParadigm, organisme d'intérêt public, est le leader de la transition numérique à Bruxelles. Nous accompagnons nos clients - les institutions publiques bruxelloises - dans leur transition digital. Travailler pour Paradigm, c'est avoir un impact réel sur la vie quotidienne des Bruxellois. Service Delivery et Data Integration Lead En tant que...
-
Solution Delivery Lead SAP Procurement
il y a 2 semaines
Bruxelles Anderlecht, Belgique Ypto NV Temps pleinJe bent verantwoordelijk voor de Business Area Procurement binnen de afdeling Solution Delivery ERP & Corporate Services (ECS). Wij zijn op zoek naar een people manager met een gedegen technische ervaring in het Procurement domein. Je stuurt een team aan van functionele SAP specialisten en beheert zowel het project - als support-werk binnen jouw Business...
-
Service Delivery Manager Facility Security
Il y a 7 mois
Bruxelles Anderlecht, Belgique Ypto NV Temps pleinHet team Facility Security Management maakt deel uit van onze afdeling Operations. In deze functie zorg je voor het uitwerken, opzetten en de realisatie van service management binnen dit team. Denken in het leveren van Services is essentieel, dit zowel in de context van het dagelijkse operationele als van projecten. Standaardisatie, rationalisatie,...
