Service Delivery Manager Facility Security

il y a 4 semaines


Bruxelles Anderlecht, Belgique Ypto NV Temps plein

Het team Facility Security Management maakt deel uit van onze afdeling Operations. In deze functie zorg je voor het uitwerken, opzetten en de realisatie van service management binnen dit team.

Denken in het leveren van Services is essentieel, dit zowel in de context van het dagelijkse operationele als van projecten. Standaardisatie, rationalisatie, consolidatie van informatie, processen, SLA’s en rapportering zijn zaken waar je graag op werkt, dit samen met de andere teams binnen Operations en met de andere afdelingen binnen de IT-organisatie.
- Uittekenen, toepassen en opvolgen van een gestandaardiseerde en gestructureerde manier (proces) voor de intake van de aanvragen: creëren van een service catalogus, coördineren van een meer planmatig beheer van (menselijke en materiële) resources,
- Optimaliseren van processen en rapportering: standaardiseren, meten, rationaliseren, consolideren en uniform rapporteren; formuleren van verbeteringsvoorstellen
- Organiseren en opvolgen van regelmatige vergaderingen met leveranciers
- Coördineren van kritische of major incidenten: route cause analysis, corrigerende acties, communicatie aan alle betrokkenen
- Op de hoogte blijven van best practices en trends in de markt
- Je hebt een bachelordiploma of gelijkwaardig door ervaring
- Je hebt minstens 6 jaar ervaring met het werken op basis van ITIL en het aansturen van meerdere teams in de context van ITSM op basis van een peer-to-peer-relatie
- Je hebt een actieve kennis van het Nederlands, Frans en Engels
- Je hebt een goede algemene informaticakennis en bent ITIL-gecertificeerd
- Je bent communicatief vaardig en sterk in het opbouwen en onderhouden van relatienetwerken

**Ons aanbod**
- Mogelijkheid tot 3 dagen telewerk per week + flexibel uurrooster
- 35 verlofdagen
- Bedrijfswagen + abonnement openbaar vervoer
- Target bonus
- Uitgebreid verzekeringspakket - aansluiting zonder eigen bijdrage, m.u.v. ambulante kosten voor gezinsleden
- Hospitalisatie en tandzorg voor het hele gezin
- Ambulante kosten (= medische kosten los van hospitalisatie)
- Groepsverzekering: aanvullend pensioen, arbeidsongeschiktheid en overlijden (cafetariaplan)
- Arbeidsongevallen (bovenwettelijk)
- Maaltijd
- en ecocheques
- Nettovergoedingen voor telewerk en carwash + internetbudget



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