Operations Manager

il y a 5 jours


Brussels, Belgique Alando Global Temps plein

Alando Global is a company in the sector of e-commerce logistics. We have 3 main departments : customs clearance, transport (last-mile delivery) and warehousing. The company is in full expansion and we are looking for an operations manager to help us coordinate this expansion. In this role you are responsible for the achievement of the company’s goals by accurate management of the front and back-office processes.

Tasks
- Maintain declaration process with customs department on a daily base
- Optimizes the processes and communication between the departments
- First line assistance for questions of the different departments and if necessary, discuss with the CEO
- Reporting to the CEO on a weekly base about the ongoing business with staff and clients
- Recruitment of new team members
- Actively contributes to the development plan of the company
- Initiates improvements and suggestions in relation to the different departments
- Ensure implementation of the procedures

KPI
- Respect deadlines
- Profitability
- Compliance with procedures
- Sickness ratio
- Monthly volume
- Customer satisfaction
- Develop people
- Atmosphere in organisation

Knowledge, skills and experience
- At least 5 years of experience of managing an operational team
- Sufficient knowledge of the languages French and English, Dutch is a plus
- People management skills and leadership qualities
- Customs or import/export knowledge is a plus

Competencies
- Execution follow through
- Market driven
- Empathy
- Problem solving
- Organisational awareness
- Open-minde

What we offer

Competitive salary

13th month

Vacation money and 20 days vacation

Meal vouchers and eco vouchers

More extra-legal advantages after 1 year

**Salary**: From €2,800.00 per month

Schedule:

- Monday to Friday

**Experience**:

- Management: 5 years (preferred)

Work Location: Hybrid remote in 4460 Grâce-Berleur


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