Operations Manager
Il y a 6 mois
**DIMENSIONS OF ROLE**
- Leading a team of circa 5 Team Leaders
- Reporting to the COO Motor & Home & Travel Claims
- Based in Brussels
**KEY RESPONSIBILITIES**
Management of operations and productivity
- Ensure day to day service delivery is met globally and manage any day to day escalations
- Support the achievement of agreed Operations targets in relation with turnover
- Challenge current operating performance and provide proposals to optimise future potential
- Always consider the needs of the customer and best they can be served.
Management and monitoring of Service standards
- Be responsible for the management and monitoring and the quality of customer service provided by the assistance teams and ensure all services delivery meets contractual and company quality standards
- Support the delivery of clients’ contractual requirement as determined for the Operations Department
- Ensure robust resource planning is in place globally
- Ensure that all processes reflect current best practices and statutory/regulatory requirements and that these standards are highly visible to all members of the operations teams.
- Ensure effective measures are in place to spot skills gaps and performance deficiencies within the team at an early stage and to take appropriate corrective measures in good time to avoid reduction in quality standards.
- Ensure that MI on key deliverable, services and quality performance, costs and staffing across Operations is kept up to date and provided as required
- Ensure a comprehensive standard suite of reports (scorecards, dashboards, etc.) which are submitted regularly in line with general reporting requirements
Managing Costs/Productivity
- Have a strong focus on productivity.
Managing People
- Work closely with direct reports to ensure that all Operations employees are kept motivated, managed and working effectively by:
- Performance managing all individuals in line with standard protocols, providing regular feedback on successes/areas of development and addressing any poor performance issues promptly, fairly and decisively
- Providing training, coaching, support and developmental assistance wherever needed to enable achievement of maximum potential in each individual
- Provide fresh opportunities for personal career development wherever possible, e.g. through internal promotion, secondment, special projects
- Maintain open channels of communication and encourage contribution of ideas and feedback at all levels
- Ensuring that departmental and individual objectives and priorities are set and understood by all employees and that performance is monitored against these set objectives
**Reporting/ Working Relationships**:
COO Motor, Home & Travel Claims
Clients and partners (local & international)
Local governance group
Counterparts within AXA Partners
Commercial department
Finance Team
Legal, Compliance & auditory teams
LI-BE
**Your Profile**
REQUIRED SKILLS AND EXPERIENCE
- Master degree (or comparable by experience)
- At least 7 years of experience in a similar function
- Bilingual Dutch/French with a good knowledge of English
- Strong knowledge of MS tools and sharepoints
- Strong communication and organization skills
- Proven people management experience and skills, especially in building, leading and motivating teams and of managing performance and conduct fairly and decisively
- Ability to work with understanding and efficiency alongside people from different cultures and geographical locations
- A natural motivated professional with a positive approach and the ability to engage and inspire others
- Having a far-reaching vision, strong leadership skills and passionate commitment to success
- Team player, service and people oriented
LI-BE
**About AXA**
AXA Group is the world leader in insurance and asset management. We protect and advise our clients at every step in their lives, by offering products and services which satisfy their needs in the areas of insurance, personal protection, saving and asset management. AXA is the leading insurance brand worldwide, with over 100 million clients. We are transforming from payer to partner for our client, with a strong focus on risk prevention.
Our mission: Empower people to live a better life.
Our values: Customer First, Courage, Integrity and One AXA.
**About the Entity**
AXA Partners is an AXA transversal business unit offering a wide range of solutions in assistance services, travel insurance and credit protection.
AXA Partners’ role is also to implement innovative solutions emerging from the AXA Innovation unit.
Combining passion with advanced expertise, we design and deliver worldwide solutions for partners and communities. We protect what matters, when it matters.
**What We Offer**
By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensat
-
Operations Manager
Il y a 6 mois
Brussels, Belgique PIERRE MARCOLINI Temps pleinJoin the exceptional adventure at Pierre Marcolini as « **Head of operations**»! The _Maison _Pierre Marcolini is a Gastronomy House active in the creation, production and distribution of luxury chocolates, patisserie, sweet treats, and ice cream. Our House enjoys an international recognition and a strong brand image as a leader in the luxury chocolate...
-
Vie - Renewable Certificates Management Controller
Il y a 7 mois
Brussels, Belgique GEMS - EC FINANCE & OPERATIONS Temps pleinIdentifiant de la demande: 24637- Lieu de travail: BRUXELLES, BE, 1000**About US (GEMS)**: ENGIE Global Energy Management & Sales (GEMS) provides energy supply solutions and risk management services to support its clients through their decarbonization journey, while optimizing ENGIE’s assets and contributing to value creation. - ENGIE is a global reference...
-
Operations Manager
Il y a 6 mois
Brussels, Belgique Unique Temps plein**Description**: Nous recherchons un professionnel dévoué pour occuper le poste de **Operations Manager**. Voici un aperçu des responsabilités qui vous attendent: - Fournir un **leadership expert **et des orientations à nos équipes techniques, internes et externes, avec une approche axée sur la prévention pour minimiser les interventions...
-
Junior Clinical Operations Manager
Il y a 4 mois
Brussels, Belgique EORTC Temps pleinThe Clinical Operations department is looking for two Junior Clinical Operations Managers (Jr COMs) to reinforce its team. The Junior Clinical Operations Manager works under the hierarchical supervision of the Head of the Clinical Operations Department. Main responsibilities / Major Activities Communicates adequately with the various stakeholders and third...
-
Business & Operations Manager
Il y a 6 mois
Brussels, Belgique iopool Temps plein**Business & Operations Manager** **À propos** iopool est en passe de devenir l'assistant connecté incontournable pour les propriétaires de piscines et de spas. En tant que scale-up orientée B2C, nous associons technologie e-commerce et détermination pour offrir une expérience utilisateur inégalée. Avec déjà plusieurs milliers de clients...
-
Operation Manager Epc
Il y a 7 mois
Brussels, Belgique Equans Temps pleinOperations Manager | EPC **Offer ID**: - 55927**Métier**: - Engineering / HVAC**Contract type**: - Operations Manager | EPC**Schedule**: - Full-Time**Country**: - BelgiumWat als je de toekomst van energie kon transformeren en bijdragen aan een groenere wereld? Als Operation Manager voor het beheer van de EPC (Energy Performance Contract) bij Equans,...
-
Gateway Operation Manager
Il y a 6 mois
Brussels, Belgique Cainiao Group Temps pleinJob Responsibilities: 1, Prepare the import and export operation for the flights into Liege/Madrid/Budapest/Paris airport. 2, Monitor the GHAs’ operations of Cainiao flights in airport to meet the SLA. 3, Keep the professional relationship with all the Cainiao partners. 4, Along with other departments to improve service level. Job Requirements: -...
-
Operations Manager
il y a 1 mois
Brussels, Belgique AMMONIA EUROPE Temps plein**Company**: - A unique opportunity to contribute meaningfully in a part-time capacity, as Operations Manager. _Join us to play a critical role in shaping the policies and innovations that impact Europe's energy transition and environmental goals._ **About Ammonia Europe**: Ammonia Europe is the business association championing ammonia's role in Europe’s...
-
Cluster Operations Manager
Il y a 2 mois
Brussels, Belgique (via) Quality Seekers Temps plein**Bedrijf**: Quality Seekers is voor één van haar klanten op zoek naar een Cluster Operations Manager. Dit bedrijf is enkele jaren geleden gestart als innovatieve start-up. Ondertussen hebben ze een sterke naam opgebouwd binnen de Brusselse scene, met focus op healthy lunch. Er bestaan reeds 5 goed draaiende locaties in Brussel centrum die dagelijks vers...
-
Operation Manager
il y a 2 semaines
Brussels, Belgique Equans Temps pleinOperation Manager **Offer ID**: - 65421**Job**: - Foremen/Supervisors / HVAC**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - Belgium**ET SI VOUS DEVENIEZ LE PILIER CENTRAL DE PROJETS D’ENVERGURE, OÙ LA TECHNIQUE RENCONTRE LA GESTION HUMAINE ET FINANCIÈRE ?** En tant qu’**Operation Manager** pour des chantiers à Bruxelles et...
-
Operations Manager
Il y a 7 mois
Brussels, Belgique Amino Labs Temps pleinAls operations manager ben je verantwoordelijk voor het effectief beheren van de dagelijkse operationele activiteiten en de technische aspecten van ons productiebedrijf. In deze rol werk je nauw samen met verschillende interne afdelingen (productie, technische dienst, kwaliteit, logistiek, planning,) om ervoor te zorgen dat onze productieprocessen soepel...
-
Operation Manager
Il y a 2 mois
Brussels, Belgique Equans Temps pleinOperation Manager **Offer ID**: - 64391**Métier**: - Engineering / HVAC**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - Belgium**ET SI VOUS DEVENIEZ LE MOTEUR DE L’EXCELLENCE OPÉRATIONNELLE DANS NOS CHANTIERS À BRUXELLES ?** Rejoignez Equans en tant qu'Operation Manager et jouez un rôle clé dans l'organisation et...
-
Cluster Operations Manager
Il y a 2 mois
Brussels, Belgique (via) Quality Seekers Temps pleinBedrijf Quality Seekers is voor één van haar klanten op zoek naar een Cluster Operations Manager. Dit bedrijf is enkele jaren geleden gestart als innovatieve start-up. Ondertussen hebben ze een sterke naam opgebouwd binnen de Brusselse scene, met focus op healthy lunch. Er bestaan reeds 5 goed draaiende locaties in Brussel centrum die dagelijks vers...
-
Workplace Operations Manager
il y a 1 mois
Brussels, Belgique Boston Consulting Group Temps pleinWho We Are BCG pioneered strategy consulting more than 50 years ago, and we continue to innovate and redefine the industry. We offer multiple career paths for the world's best talent to have a real impact on business and society. As part of our team, you will benefit from the breadth and diversity of what we are doing today and where we are headed next. We...
-
Operations Manager
Il y a 6 mois
Brussels, Belgique Cecoforma Temps plein**Responsibilities** Cecoforma is experiencing a period of growth over recent years that requires a reinforcement of the organisational structure in order to set a good basis for potential additional growth. A new position is therefore opening to help us solidify the company management structure, and ensure our teams continue to receive hands-on support for...
-
Business Operations Manager/controller
Il y a 6 mois
Brussels, Belgique NRB Temps plein**Are you looking for a new career opportunity?** Join **our CEO Office team **at **NRB as a Business operations Manager/Controller !** The **NRB group** is currently one of the IT market leaders in Belgium. We offer information technology services to meet the demands of all IT needs: infrastructure & cloud, software development and consultancy & managed...
-
Sales and Operations Planning Manager
Il y a 6 mois
Brussels, Belgique Amaris Consulting Temps plein**Job description**: We are seeking a seasoned professional with over 10 years of experience in Supply Chain Management for the position of Sales and Operations Planning Manager at Amaris Consulting. This is an undetermined duration contract role based in Belgium. - You will be responsible for strategic operations planning, implementing the S&OP (Sales and...
-
Emea Operations Manager
Il y a 4 mois
Brussels, Belgique Syensqo Temps pleinSyensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for...
-
Operation Manager E-mobility
Il y a 3 mois
Brussels, Belgique Equans Temps pleinOperation Manager | E-Mobility **Offer ID**: - 62828**Métier**: - Profit Center Manager / Profit Center Manager**Contract type**: - Permanent**Schedule**: - Full-Time**Country**: - Belgium**WHAT IF YOU COULD LEAD THE CHARGE TOWARDS A SUSTAINABLE FUTURE WHILE ACCELERATING OUR CUSTOMER’S JOURNEY TO E-MOBILITY?** As an E-Mobility Operation Manager,...
-
Customer Field Operations Manager
Il y a 6 mois
Brussels, Belgique Proximus Group Temps pleinA job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter. Are...