Customer Service Support Officer

il y a 2 jours

Brussels, Belgique Unique Belgium Temps plein

**Omschrijving**:
Onze **Customer Service medewerker** is verantwoordelijk voor het **beheer van de dagelijkse werkzaamheden op onze klantendienst en werkt daarbij nauw samen met 2 vertegenwoordigers**, die een klantenprotefeuille beheren van 250 klanten. Daarnaast ben je dé contactpersoon voor verschillende diensten binnen de organisatie en ben je gespecialiseerd in commerciële en marketingonderwerpen.

Jouw verantwoordelijkheden:

- Je beantwoordt telefoons en mail van klanten en helpt hen verder met hun verzoeken. (Gemiddeld: 15 telefoons/dag, 20 mails/dag).
- Verkoopsondersteuning: Je volgt mee de klantenportefeuille op en ondersteunt bestellingen.
- Je controleert en maakt contracten en dossiers op en past de nodige kortingen of aanvullende diensten toe.
- Je bent back-up van je collega's op de klantenservice of verkoop.

**Profiel**
- Je beschikt mínimaal over een Bachelordiploma.
- Je spreekt **vloeiend Nederlands en Frans** en hebt een **vlotte kennis Engels**.
- Je kan goed omgaan met administratie betreffende klantendossiers en hebt een hoge reactiviteit om klanten tevreden te stellen.
- Je hebt commerciële flair bij het helpen van klanten en hebt oog voor detail.

**Aanbod**
- Een **loon tussen €3000 en €5000 bruto.**:

- Een bedrijfscafetaria met zeer voordelige prijzen.
- Tot **2 dagen thuiswerk** per week met thuiswerkvergoeding en maandelijkse internetvergoeding.
- Een **vast contract na een positieve interimperiode** van 6 maanden.
- Een grote speler met stabiele groei, opportuniteiten op lange termijn en doorgroeimogelijkheden.
- Centraal gelegen in Brussel en op wandelafstand van Brussel Kunst-Wet

**Bedrijfsinfo**

Een **wereldwijd energiebedrijf**dat actief is in verschillende energiedomeinen, zoals olie, gas, elektriciteit, en hernieuwbare energie.

In België focust het bedrijf zich op de distributie van brandstoffen, smeermiddelen, en energiediensten voor zowel particulieren als bedrijven. Het bedrijf beheert een uitgebreid netwerk van tankstations en biedt daarnaast oplossingen op maat, zoals energie voor transport, verwarmingsproducten, en duurzame alternatieven zoals laadoplossingen voor elektrische voertuigen en zonne-energie.

Het bedrijf is onderdeel van de bredere strategie om tegen 2050 klimaatneutraliteit te bereiken en wenst een belangrijke speler te zijn in de energietransitie.

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