Customer Care Support Officer

il y a 6 jours

Brussels, Belgique Mega Group International S.A. Temps plein

Mega is looking for an enthusiastic and polyvalent **Customer Care Support Officer** to improve and expand our partner network You will be supporting all points of the collaboration and providing ideas and feedback to enhance the quality of services.

**The job**:

- Play a leading role in the support and the communication with our care partners : selecting, onboarding, training, coaching, informing, assessing, etc.
- Contribute to the daily distribution of the workload (assignment of customer requests, loading of the leads, data management, transmission of work lists, etc.).
- Daily monitoring & controlling of the quality and productivity of Mega’s care partners.
- Identifying customer needs and taking proactive steps to maintain positive experiences.
- Building a lasting relationship with our partners.
- Analyzing contributor feedback on service ranges as well as preparing reports.
- Collaborating with Customer Service, Sales, Operations, IT, Marketing,..., Mega teams to enhance customer services.
- Keeping informed of industry trends and new CRM technologies.
- Bringing to life new ideas and personal initiatives.
- Assisting the management in their tasks, reporting and the development of the business.

**Working at Mega is**:

- Contribute to a sustainable future where energy is viable and still affordable for everyone
- Participate in the development of a local company with human values.
- Evolve in a young and dynamic environment.
- Permanent, full-time job in the center of Liege, attractive salary package.
- Remote working possibilities.

**Is this job made for you ?**
- You speak Dutch & have English or French professional skills.
- You are autonomous, rigorous, self-taught, curious and customer oriented.
- You have an extensive experience in gathering and interpretating customer needs.
- You have superb communication, collaboration and coaching skills and excellent analytical skills.
- You have great organizational and time management abilities.
- You are willing to work on various locations (Mega Liège & partners office).

**Bonus**
- A first experience in the energy sector and in a customer care is a plus but not a must.

  • Customer Care Officer

    il y a 4 semaines

    Brussels, Belgique Axis Temps plein

    Notre client, une banque privée spécialisée dans les produits d'épargne et d'investissement et basée à Bruxelles, recherche un Customer Care Officrr. Au sein d'une équipe enthousiaste, vous aurez pour mission d'accueillir les clients et de leur proposer des solutions adaptées en matière de produits financiers. Notre client vous offre un contrat à...

  • Customer Care Manager Pro Be

    il y a 5 heures

    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Customer Care Manager PRO BE - Not Yet Determined - Bruxelles - Full-time - Belgium JDE Professional Customer Care provides support externally to customers and internally to local sales teams and is responsible for supporting the contract quoting & machine ordering process, complaints, requests from customers, communication about this and managing...

  • B2b Customer Care

    il y a 4 semaines

    Brussels, Belgique Itzu Jobs Temps plein

    **B2B Customer Care**: Bied jij graag **professionele ondersteuning** aan onze klanten en zorg jij voor een snelle verwerking van alle verzoeken en klachten? Lees dan zeker verder! **Taken & profielen**: Als Customer Care B2B Medewerker ben je verantwoordelijk voor het bijstaan van onze klanten en het opvolgen van hun dossiers. Concreet komt dit neer op...

  • Head of Customer Care

    il y a 5 heures

    Brussels, Belgique Hudson Benelux Temps plein

    A Belgian market leader active in the financial services sector is looking for a Head of Customer Care that can help shape a new support model to be implemented for their payment services. Customer Care is one of the faces of their payment solution to the market and is as such critical to their success in Belgium. They are aiming at scaling their services to...

  • Customer Care Specialist

    il y a 5 heures

    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    Company Description At JACOBS DOUWE EGBERTS, we see the value in the incredible things that can happen over a cup of coffee. We are driven by the belief that everyone deserves to enjoy the coffee they love. **Job Description**: We are looking for a new, enthusiastic member to join our Customer Care department. The Contract & Invoice Specialist will be part...

  • Customer Care Specialist

    il y a 2 semaines

    Brussels, Belgique EPHEC Alumni Temps plein

    Job DescriptionYou are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings – divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or or...

  • Senior Customer Care Manager

    il y a 4 semaines

    Brussels, Belgique MILES Mobility Temps plein

    Join the ride! We are expanding our fleet, which of course also means that we are looking after more customers. Therefore, we are looking for you to strengthen our Customer Care Team as an Senior Customer Care Manager (f/m/x) - (French, Dutch and English speaking) Deine Aufgaben We are supporting MILES hyper-growth by enabling our organization and...

  • Customer Care

    il y a 4 semaines

    Brussels, Belgique Icare Executive Search Temps plein

    ICARE Executive Search, cabinet de recrutement et de chasse de tête, recherche pour le compte de son client un Customer Care en CDI à Bruxelles. En tant que Customer Care aux côtés du responsable Commercial Belgique - Luxembourg, vous aurez pour missions principales: - Planification des interventions des techniciens - Assurer la communication des...

  • Customer Care Advisor

    il y a 5 heures

    Brussels, Belgique Polestar Temps plein

    Passion - you have it. For people, the EV revolution, our products, and align with our sustainable mission to improve the society we live in. Your passion is energetically fueled through the social exchange and by providing exceptional service. Sounds like you? You know what to do! **Let us describe the challenge we offer** The people at Polestar believe...

  • Customer Care

    il y a 4 semaines

    Brussels, Belgique HAYS Temps plein

    Brussel | Customer Care | interim met optie vast | Fr-Nl | **Jouw nieuwe functie** Voor één van onze klanten, een internationale speler en grote naam in zijn sector, zijn we op zoek naar een enthousiaste Customer Care medewerker! Je bent binnen deze organisatie verantwoordelijk voor de ‘customer satisfaction’ van jouw klanten, die zowel uit...

  • Customer Care Coordinator

    il y a 4 semaines

    Brussels, Belgique Veolia Temps plein

    **Job title: Customer Care Coordinator** **Job responsibilities**: - **order processing** - **invoicing and invoice corrections and adjustments** - **supplying customers with information on delays and deliveries and other information** - **contracts administration** - **liaise with operational & warehouse/asset care team** - **local SPOC for input of data...

  • Customer Support Officer

    il y a 5 heures

    Brussels, Belgique Accent Temps plein

    Onze klant is een bedrijf gesitueerd in het centrum van Brussel. Het is één van de grootste en meest gereputeerde mediabedrijven in België. Voor hun afdeling 'News Services' zijn ze op zoek naar een Customer Support Officer. Met steeds vernieuwende communicatieoplossingen speelt deze groeiende onderneming in op de behoeften van haar klanten met als doel...

  • Customer Service Officer

    il y a 4 semaines

    Brussels, Belgique Spot On Sp. z o.o Temps plein

    Taken en verantwoordelijkheden - Je bent het eerste contact met onze B2C klanten - Behandelen van complexe en geëscaleerde moeilijkheden binnen customer care - Algemene ondersteuning bij administratie (bijv. terugbetalingen) en verkoop **Ervaring** - Customer Care ervaring - Vaardigheid in customer support systemen - Kennis van Excel - Ervaring met CMS...

  • Customer Care Specialist

    il y a 2 semaines

    Brussels, Belgique JACOBS DOUWE EGBERTS Temps plein

    You are a brand lover. You want to be in the driving seat and to impact. You want to work with a multi-cultural team where diversity is valued for what it brings – divergence of opinions that makes our life and business richer. You want to create amazing coffee moments for consumers through brands like Douwe Egberts, Jacqmotte, L’Or or Senseo. Then this...

  • Customer Support

    il y a 4 jours

    Brussels, Belgique HAYS Temps plein

    Brussel | Customer Support | Customer Care | FR/NL | Ervaring | Interim met optie vast **Jouw nieuwe functie**Voor één van onze klanten, een internationale speler en grote naam in zijn sector, zijn we op zoek naar een enthousiaste Customer Care Supervisor! Je bent binnen deze organisatie verantwoordelijk voor de ‘customer satisfaction’ van jouw...

  • Customer Care Lead

    il y a 2 jours

    Brussels, Belgique Golden Palace Casinos & Sport Temps plein

    **Customer Care Lead** Your future job - Lead the team and provide assistance to customer care agents. - Define processes and procedures to structure the work within the team - Elaborate training tools and documentation to set SLAs and guarantee the quality of your team’s work - Ensure the quality of the answers provided to the clients - Manage planning...

  • Front Office

    il y a 2 semaines

    Brussels, Belgique Leroy & Partners Temps plein

    Gerechtsdeurwaarderkantoor Leroy & Partners, met makkelijk bereikbare kantoren te Elsene, telt een honderdtal medewerkers. Het kantoor verzorgt enerzijds opdrachten binnen het kader van het beroep (dagvaardingen, uitvoering van gerechtelijke beslissingen…) maar is anderzijds ook actief in de minnelijke en gerechtelijke invordering van schuldvorderingen....

  • Customer Support Specialist

    il y a 2 semaines

    Brussels, Belgique Sennheiser electronic GmbH & Co. KG Temps plein

    This job posting isn't available in all website languages.Sound made by Sennheiser - For almost 80 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio,...

  • Customer Care Professional

    il y a 3 semaines

    Brussels, Belgique American Express Temps plein

    Customer Care Professional - Customer Fulfillment Network (9 Month Fixed Term Contract) **You Lead the Way. We've Got Your Back.** With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our...

  • Customer Care Advisor

    il y a 4 semaines

    Brussels, Belgique Vivaldis Interim Temps plein

    **Functie**: Is mensen helpen één van je doelen? Wil jij de persoon zijn die de mensen begeleidt tijdens hun moeilijke momenten. **Vivaldis **is op zoek voor een grote speler binnen de **verzekeringswereld**, een **Customer Care Advisor Tweetalige (NL/FR)** voor hun technical afdeling - **Brussel.** **Als Customer Care Advisor**: - Communiceert met...