Customer Care Lead
il y a 10 heures
**Customer Care Lead**
Your future job
- Lead the team and provide assistance to customer care agents.
- Define processes and procedures to structure the work within the team
- Elaborate training tools and documentation to set SLAs and guarantee the quality of your team’s work
- Ensure the quality of the answers provided to the clients
- Manage planning and organize back up
- Handle customers’ day to day queries and complaints with speed and professionalism. Manage more complex requests or issues with VIPs and affiliates
- Based on customers’ input, build a good overview of the strengths and weaknesses of our products.
- Collaborate with product teams and other departments to provide feedback and suggest management with possible improvements.
- Market research, keep up to date with the industry as well as with our own promotions, in order to answer in a relevant fashion to customers’ queries
- Define KPI’s to measure the performance of the department
Who are you ?
You are a people person and care about your team. Coaching, following-up on your team, assessing their performance and always making yourself available is key. Customer care can be challenging, frustrating and requires a lot of flexibility which can be hard on people. This is something you did in the past and is something you feel strongly about.
Emotional intelligence is an important concept to you. Customers need answer to their questions and dealing with their requests or frustrations is sometimes tricky. You can guide your team to make sure all exchanges are qualitative, professional, and straight to the point. This can also be assembled into some training material for the team to use regularly.
You also have a technical expertise related to your job and are ware of some tools which might help the company, some processes which can be put into place or important KPIs target to set. Your vision of Customer Care is a department at the heart of a company and which can work very closely with many teams in order to improve products, tailor experiences and boost results.
**Requirements**:
- Experience in **team management and coaching** of employees
- Operational expertise and experience with setting up KPIs, monitoring performance, assessing service quality, conduction employee evaluation etc.
- **Track record of successful experiences as part of a Customer Care** or Customer Service division within a client-facing industry
- Knowledge of the gambling and/or online gaming industry, is a plus
- Excellent communications skills both spoken and written in **French and Dutch, and comfortable in English**
What we offer:
- A permanent contract as employee at our HQ with flexitime and remote working possible
- A young and energy-packed team not taking itself too seriously whilst delivering great projects
- An exciting position within a booming company, acting as one of the leaders in its sector
- A competitive salary and attractive package: flexitime, 8€ meal vouchers, 29 days of paid holiday, transport reimbursed, group and hospital insurances, etc.
-
Customer Care
il y a 4 semaines
Brussels, Brussels, Belgique Robert Walters Temps pleinUn des leaders du marché de l'assurance situé dans le centre de Bruxelles est la recherche d'un.e Customer Care dynamique. Venez rejoindre une entreprise dont la mission principale est d'être un partenaire solide et fiable pour leurs clients dans le domaine des soins de santé. Une entreprise en évolution constante et fidèle à ses valeurs. Si vous...
-
Lead Customer Care Officer
il y a 4 jours
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinLead Customer Care Officer & process owner - Supply Chain - Bruxelles - Full-time - Belgium We are looking for a new, enthusiastic member to join our Customer Care department. The Lead Customer Care Officer & Process Owner will be part of the Customer Care team where support is given to the Field Sales teams in the Lead-to-Cash flow, from quote and...
-
Lead Customer Care Officer
il y a 6 jours
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinLead Customer Care Officer & process owner - Supply Chain - Bruxelles - Full-time - Belgium As the Lead Customer Care Officer & Process Owner you will be part of the Customer Care Team where support is given to the Field Sales teams in the Lead-to-Cash flow, from quote and agreement creation to administrative management of the customers within our systems,...
-
Lead Customer Care Officer
il y a 4 jours
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinCompany Description At JACOBS DOUWE EGBERTS we are inspired by our belief that it’s amazing what can happen over a cup of coffee. We are driven by the vision that everyone deserves the coffee they love. **Job Description**: We are looking for a new, enthusiastic member to join our Customer Care department. The Lead Customer Care Officer & Process Owner...
-
Team Lead Customer Care Eamer
il y a 6 jours
Brussels, Belgique Verrus Temps pleinPackaging Solutions - Brussels - c€60,000 + Healthcare + Pension - JOB-1958 SHA This is a fantastic senior customer care opportunity requiring an enthusiastic individual to lead a small team which manages day to day customer orders and formulates innovative solutions to customer service issues. The Position: - Being first point of contact for the...
-
Customer Care Team Leader Fr/nl
il y a 10 heures
Brussels, Belgique Daoust Temps plein**Description de l'annonce**: Notre agence est actuellement à la recherche d'un Customer Care Team Leader bilingue français-néerlandais pour l'un de nos clients actifs dans le secteur de l'énergie. En tant que Customer Care Team Leader, votre rôle sera d'améliorer et d'étendre le réseau du partenaire Customer Care, composé de plusieurs agents call...
-
customer care representative
il y a 4 semaines
Brussels, Brussels, Belgique Robert Walters Temps pleinUn des leaders du marché de l'assurance situé dans le centre de Bruxelles est la recherche d'un.e Customer Care dynamique. Venez rejoindre une entreprise dont la mission principale est d'être un partenaire solide et fiable pour leurs clients dans le domaine des soins de santé. Une entreprise en évolution constante et fidèle à ses valeurs. Si vous...
-
Customer Care
Il y a 2 mois
Brussels, Belgique Robert Walters Temps pleinUn des leaders du marché de l'assurance situé dans le centre de Bruxelles est la recherche d'un.e Customer Care dynamique. Venez rejoindre une entreprise dont la mission principale est d'être un partenaire solide et fiable pour leurs clients dans le domaine des soins de santé. Une entreprise en évolution constante et fidèle à ses valeurs. Si vous...
-
Customer Care
il y a 1 mois
Brussels, Belgique Robert Walters Temps pleinUn des leaders du marché de l'assurance situé dans le centre de Bruxelles est la recherche d'un.e Customer Care dynamique. Venez rejoindre une entreprise dont la mission principale est d'être un partenaire solide et fiable pour leurs clients dans le domaine des soins de santé. Une entreprise en évolution constante et fidèle à ses valeurs....
-
Teamlead Customer Care
Il y a 7 mois
Brussels, Belgique Polestar Temps plein**Let us describe the challenge we offer** The people at Polestar believe in our sustainable mission to the planet, but we also care about building sustainable relationships with our customers. Therefore, we are looking for a Junior Customer Care Advisor to join our team! This function will work both directly with customers, as well as with third parties...
-
Customer Care Manager
il y a 2 jours
Brussels, Belgique ProSelect Temps plein**Description du job**: Notre client, bénéficie d’une réputation qui n’est plus à prouver. Après plus de 100 années d’existence, les services proposés à ses clients sont **larges, variés et professionnels**. Des Ressources humaines, de l’IT, du Marketing et de la communication, du Health & Safety, des assurances, de la finance, du...
-
Customer Care Officer
il y a 2 semaines
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinCustomer Care Officer - Customer Service & Contact Center Operations - Bruxelles - Full-time - Belgium Vacatureomschrijving Wij zijn op zoek naar een nieuwe, enthousiaste collega om ons Customer Care team te versterken. Als Customer Care Officer maak je deel uit van het team dat instaat voor administratieve commerciële ondersteuning in de Lead-to-Cash...
-
Customer Care Agent Francophone
il y a 2 semaines
Brussels, Belgique JOBEMPLOI Temps plein**Description de l’entreprise **Notre client est un leader du secretariat social **Description de la fonction **Tu aimes les contacts clients et as un talent pour la communication ? Alors, poursuis ta lecture.. Pour la Customer Care Team, nous recherchons des Customer Care Agents enthousiastes. La fonction - En tant que Customer Care Agent, ton objectif...
-
Customer Care
Il y a 7 mois
Brussels, Belgique Simplycure Temps plein**Customer Care** Chez Simplycure, notre mission est de faciliter l’accès à la médecine préventive en simplifiant la pratique des professionnels de santé. Notre ambition est de devenir le leader européen de la médecine naturelle. En moins de 2 ans, nous avons convaincu plus de 10 000 professionnels de santé d’utiliser notre...
-
Customer Care Officer
il y a 2 semaines
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinVacatureomschrijving Wij zijn op zoek naar een nieuwe, enthousiaste collega om ons Customer Care team te versterken. Als Customer Care Officer maak je deel uit van het team dat instaat voor administratieve commerciële ondersteuning in de Lead-to-Cash flow (offerte en contract aanmaak, administratief beheer van de klanten binnen onze systemen en...
-
Customer Care
Il y a 7 mois
Brussels, Belgique Icare Executive Search Temps pleinICARE Executive Search, cabinet de recrutement et de chasse de tête, recherche pour le compte de son client un Customer Care en CDI à Bruxelles. En tant que Customer Care aux côtés du responsable Commercial Belgique - Luxembourg, vous aurez pour missions principales: - Planification des interventions des techniciens - Assurer la communication des...
-
Customer Care Support Officer
il y a 2 semaines
Brussels, Belgique Mega Group International S.A. Temps pleinMega is looking for an enthusiastic and polyvalent **Customer Care Support Officer** to improve and expand our partner network ! You will be supporting all points of the collaboration and providing ideas and feedback to enhance the quality of services. **The job**: - Play a leading role in the support and the communication with our care partners :...
-
Vip Customer Care
il y a 2 jours
Brussels, Belgique HQ1 Temps plein**THE SCOPE** With 30 years of history, today Gaming1 is one of the international leaders in both land-based and online games of chance (casino games, sports betting and poker). Its evolution at the heart of innovation is accompanied by a diversification and specialization of positions, with the creation of new cutting-edge jobs. As part of its sustained...
-
Customer Care Specialist
il y a 2 semaines
Brussels, Belgique JACOBS DOUWE EGBERTS Temps pleinCustomer Care Specialist (Contract & Invoicing) - Supply Chain - Bruxelles - Full-time - Belgium We are looking for a new, enthusiastic member to join our Customer Care department. The Contract & Invoice Specialist will be part of the Customer Care Team where support is given to the Field Sales teams in the Lead-to-Cash flow, from quote and agreement...
-
Customer Care Officer
Il y a 7 mois
Brussels, Belgique STADA Arzneimittel AG Temps plein**About EG** - EG is a Purpose driven company: at the core of everything we do, we aim to Care for People´s Health as a Trusted Partner.- EG is also the largest pharmaceutical company in Belgium. With an offering for just about every therapeutic area, we are the market leader in generic medicines and the biggest OTC company in Belgian pharmacies.- Most of...
