Customer Care Officer
il y a 1 semaine
**About EG**
- EG is a Purpose driven company: at the core of everything we do, we aim to Care for People´s Health as a Trusted Partner.- EG is also the largest pharmaceutical company in Belgium. With an offering for just about every therapeutic area, we are the market leader in generic medicines and the biggest OTC company in Belgian pharmacies.- Most of our medicines and food supplements are produced in Belgium. We currently have 170 employees and continue to invest in:
- The development of generic medicines to keep qualitative healthcare affordable
- Scientifically proven food supplements and medical devices that you can buy without a prescription in your pharmacy
- The development of highly specialized medicines and biosimilars
- Our culture is characterized by the strong commitment of our employees. Internally, we are called “MEP’s”**:M**otivation - **E**nergy - **P**assion are therefore qualities that we look for in every potential new employee to help strengthen our culture.- We are part of the Stada Group and share the values Integrity, Agility, Entrepreneurship and One Stada.- Do you have a strong MEP level? Are you entrepreneurial and would you like to work for the largest and fast-growing pharmaceutical company in Belgium? Then EG might be the perfect employer for you.**Pharma Care Officer (f/m/x)**
- Brussels | BE | Full Time | Permanent**About your role**
- The EG Pharma Care Officer is the internal contact person for our customers: wholesalers, cooperatives, hospitals and pharmacies.
- Thanks to your customer focus, communication and commercial skills you are able to provide them a great customer experience by answering their questions, handling of complaints and realizing both inbound and outbound sales calls.
- This role is part of a team of 4 Officers and reports to the EG Pharma Care Manager.**How you can make an impact**
- Sales orders:
- Timely and correct processing of all incoming orders: entering orders into SAP and verifying orders. In case of doubt, consult the customer or the Pharma Representative.
- Administrative follow-up of the orders from ordering to invoicing.
- Conduct sales calls, both outbound and inbound, with existing customers and prospects to meet the set objectives.
- Offer consultative support to explain products, price, terms and service.
- Provide sales recommendations and service solutions based on prospect/customer needs.
- Complaints handling:
- Handle complaints, report, consult and make suggestions to resolve and avoid them in the future. When in doubt you will support from the EG Pharma Care Manager.
- Convert customer problems into sales opportunities.
- Communication:
- Always represent a positive image of the company and its brand.
- Act as a trusted partner for our customers: clear and empathic communication and accurate follow-up.
- Partner closely with and consult colleagues from other departments (sales & marketing, finance, supply chain) to be sure mutual objectives are met in support of the customer satisfaction.
- Identification of customer needs and improvement of overall customer satisfaction.
- Administration:
- Acquire and maintain knowledge on the EG offerings and products.
- Follow up on whether all products are up to date in the internal systems and adjust as needed.
- Prepare credit notes for those customers who are entitled to them.
- Back-up for the other colleagues of the EG Pharma Care team.
**What we are looking for**
- Motivated, Energetic and Passionate (MEP)
- You act in line with our values: Integrity, Entrepreneurship, Agility and One Stada.
- You love to interact with customers and strive for the best customer experience.
- Fluent in Dutch and French (spoken and written) and minimum basic English.
- Knowledge of SAP, outlook, excel and other IT software is a plus.
- Customer service or sales experience preferred
- Ability to perform well in a fast-paced working environment
- We hire for attitude
**How we care for you**
- Your efforts will be rewarded with an attractive and competitive salary.
- On top of this you will receive a full package of fringe benefits such as meal and eco vouchers, group insurance, ambulatory care and hospitalization coverage, laptop & smartphone So, you go through life without any worries
- You have the possibility to be part of a cafeteria plan where you give part of your gross salary for a car and fuel card.
- Do you prefer to get some fresh air every morning and evening? Great Because bicycle leasing is also possible as part of our cafeteria plan.
- You also get to enjoy a very nice work-life balance with 32 vacation days and a flexible work schedule. Working from home for two days a week is also possible.
- Finally, you can count on a big smile from your new colleagues every day We all work towards one common goal: Caring for People's Health as a Trusted Partner, with the same Motivation, Energy and Passion across all departments. Regulary, you will have the possibility to connect with a
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