Customer Care Supervisor

il y a 1 semaine

Brussels, Belgique Medtronic Temps plein

**Careers that Change Lives**

Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others. Whatever your specialty or ambitions is, you can make a difference at Medtronic - both in the lives of others and your career.

**A Day in the Life**

Our BeLux sales team builds strong and lasting business relationships with hospital staff, medical associations and opinion leaders, to achieve that goal. The Supervisor is a local expert dedicated to developing Customer and Business Relationships through the Offer to Cash journey. This role should lead initiatives that directly impact Business performance and coach teams on development in their roles.

**Main Job duties / responsibilities**

We are looking for a fulltime Customer Care Front Office Supervisor to work cross business. Are you customer focused and thrive by helping others? Then we are looking for you

We offer you a position where you offer day-to-day performance through direct supervision of the Customer Care Representatives. Make sure the team is at the highest performing standards by taking the responsibility and leading them by goal setting, training & developing, performance management.

The Supervisor has a strong focus on quality assurance, customer satisfaction and performance metrics by executing on the existing plan as well as designing and implementing processes to improve efficiencies while ensuring all compliance are being strictly adhered.

We expect you to be able to provide a professional level of support to our customers, the back office and our field sales staff by processing a broad knowledge of Medtronic products, processes, tools and policies. You have the ability to monitor product, order & information flows. In this role you contribute to the company goals in the areas of customer satisfaction.

You are responsible for issue coordination and resolution, identifying business opportunities and/or service improvements. You demonstrate proactive communication skills and you follow up with our customers in a highly customer focused manner.

For this role, you can be based in Belgium or in the Netherlands, but we would expect you to be able to go to our Brussels' office twice a week.

**As a Customer Care Supervisor, your main responsibilities will involve**:

- Responsible for Customer Care team performance of various therapies and for the service provided to customers
- Responsible for team management:

- Workforce organization and overall communication
- People management (performance assessment, hiring, conflict management)
- Responsible for team development (development plan, training and coaching)
- Make sure SLA’s are up to date, fulfilled & set priorities
- Monitor daily reports & KPI, analyze trends, identify root causes and deploy corrective actions if needed
- Identify process improvement opportunities and lead the team to implement improvements together with Front Office management
- Serve as a preferred point of contact having the knowledge of all regulations/department standards, tools and operating guidelines, and as first line of escalation for internal and external customers
- Responsible for safe guarding the documentation, performance and corporate & quality standards
- Take the lead and/or contribute to projects
- Stay up to date with Business and customer Evolution, strategies and government enhancements translating the needs into tangible action plans.

**Must Have (Minimum Requirements)**:
**To be considered for this role, the minimum requirements must be evident on your resume**
- Bachelor or similar degree, in applicable areas desired.
- Minimum 5 years’ work experience in a complex matrix environment
- At least 2 year experience in a people management role
- Customer and Business oriented with the ability to drive organizational changes
- Excellent Business Acumen together with the Value Stream Specialist to drive process improvement
- Demonstrate excellent Problem-solving skills.
- Demonstrated ability to work in cross functional teams and E2E thinking
- Strong organization and time management skills

**Nice to Have (Preferred Qualifications)**:

- Strong team player.
- Excellent spoken & written **English, Dutch and French** would be preferred language skills.
- Eager to learn and understand Customer needs and puts Customer first (Customer Centricity)
- Ability to manage multiple priorities and delegate when needed
- Possesses excellent written & oral communication skills
- Result oriented
- Experience of working in multicultural environment is an advantage
- System Knowledge: MS package / SAP (R/3, FSCM, BW) / GSR / Vendavo / CRM

To be successful in this role you need to have strong custom

  • Customer Care Supervisor

    il y a 4 jours

    Brussels, Belgique Adaequatio Services Temps plein

    **Heb je ervaring als Customer Service Supervisor of Coach?** **Ben je tweetalig Nederlands/Frans?** Onze klant is een internationaal bedrijf, fabrikant van huishoudelijke apparaten en oplossingen gevestigd in Brussel. Als Customer Care Supervisor ben je verantwoordelijk voor een team van 12 Customer Care agenten. **Jouw functie** - zorgen voor het goede...

  • Supervisor

    il y a 2 semaines

    Brussels, Belgique Axis Temps plein

    Supervisor Deeds & Payments to strengthen its Operations department. We guarantee a high quality financial service to various large banks and insurance companies in Belgium. **Beschrijving** - Coaching the department to achieve divisional and departmental goals based on corporate principles - Lead by translating and realizing the company vision and policy...

  • Customer Care Manager

    il y a 1 semaine

    Brussels, Belgique Securex Temps plein

    **Groupe SCX** Securex est né il y a plus de 100 ans et notre force, c’est notre expertise dans les différents services que nous proposons à nos clients. Vous pourrez certainement vous épanouir et vous développer au sein de l’une de nos business unit destinées à nos clients ou au sein d’un de nos services Corporate. Des Ressources humaines, de...

  • Customer Care

    il y a 6 jours

    Brussels, Belgique HAYS Temps plein

    Brussel | Customer Care | Interim met optie vast | Ervaring | SAP | NL/FR | 1092594 **Jouw nieuwe functie** *** Hays Brussel is op zoek naar een enthousiaste en gemotiveerde Customer Care Representative. In deze rol ben je verantwoordelijk voor het beheer van alle aspecten van hun product. Je bent verantwoordelijk voor zowel B2B als B2C klanten. Met veel...

  • Employé Customer Care

    il y a 6 jours

    Brussels, Belgique Unique Temps plein

    **Description**: UNIQUE recrute un** Employé Customer Care **! En tant que **Customer Care Agent **(h/f), vos principales tâches sont: - Garantir un service maximal à la clientèle ; - Enregistrer et suivre les livraisons et collectes des urgences et des commandes journalières ; - Suivre les retours manqués de matériel des hôpitaux ; - Assurer la...

  • Customer Care Lead

    il y a 2 semaines

    Brussels, Belgique Golden Palace Casinos & Sport Temps plein

    **Customer Care Lead** Your future job - Lead the team and provide assistance to customer care agents. - Define processes and procedures to structure the work within the team - Elaborate training tools and documentation to set SLAs and guarantee the quality of your team’s work - Ensure the quality of the answers provided to the clients - Manage planning...

  • Customer Care Officer

    il y a 7 jours

    Brussels, Belgique STADA Arzneimittel AG Temps plein

    **About EG** - EG is a Purpose driven company: at the core of everything we do, we aim to Care for People´s Health as a Trusted Partner.- EG is also the largest pharmaceutical company in Belgium. With an offering for just about every therapeutic area, we are the market leader in generic medicines and the biggest OTC company in Belgian pharmacies.- Most of...

  • Customer Care Operator

    il y a 5 jours

    Brussels, Belgique Verisure NV Temps plein

    Voor ons Operations Departement in België, zijn we opzoek naar een enthousiaste Customer Care Operator voor onze Customer Care Afdeling. **Verantwoordelijkheden**: - Je ontvangt alle vragen van onze klanten en dit zowel telefonisch als per mail. Je bezorgt onze klanten zo snel mogelijk een correct antwoord of je biedt hen onmiddellijk een adequate...

  • Customer Care Manager

    il y a 1 semaine

    Brussels, Belgique Securex Temps plein

    **Securex Groep** Securex is meer dan 100 jaar geleden ontstaan en onze kracht schuilt in de verschillende diensten die wij aan onze klanten voorstellen. Je kunt je ongetwijfeld ontplooien en ontwikkelen binnen een dienst toegespitst op onze klanten (Diensten aan Self-Employed & Individuals, HR Services, Health & Safety, Insurance, HR Consulting,...

  • Housekeeping Supervisor

    il y a 3 semaines

    Brussels, Belgique Radisson Collection Grand Place Hotel, Brussels Temps plein

    Do you like keeping up appearances? If you say Yes I Can! here at the Radisson Blu Hotel, we’re looking for first class people just like you! At Radisson Blu Hotel, we are one team and make memorable moments for our guests. As the standard bearer, our House Keeping Supervisors keep their floors in check, pillows plumped to perfection, mirrors gleaming...

  • Customer Care Medewerker

    il y a 5 jours

    Brussels, Belgique Unique Temps plein

    **Omschrijving**: Als Customer Care Advisor sta jij in voor de communicatie naar klanten en vliegen de uren zo voorbij. Hoe ziet jouw dag eruit? - Samen met je collega’s ben jij het eerste aanspreekpunt voor klanten via telefoon en mail - Je beantwoordt vragen over zaken als assortiment, het bestelproces, leveringen en facturatie - Om onze klanten in...

  • Customer Care Specialist

    il y a 7 jours

    Brussels, Belgique Golden Palace Casino & Sports Temps plein

    **CUSTOMER CARE SPECIALIST** **As Customer Care Specialist, you will**: - Guide customers through the desktop and/or mobile devices to assist them in using our services and products; - Help to resolve customers’ queries; - Escalate and follow up internally and externally customers’ queries; - Share knowledge, contribute to team projects and identify...

  • Customer Care

    il y a 5 jours

    Brussels, Belgique MARS Temps plein

    Customer Care Coordinator I-B3 Als Customer Care Coordinator bist du für die Kundenbetreuung und Logistikplanung in den VAE-Märkten verantwortlich. Dazu gehört auch das Management der Beziehung zwischen Mars und den Distributoren aus einer SC-Perspektive. Die Funktion wäre der Hauptansprechpartner des Außendienstes und der Distributoren in Bezug auf den...

  • Customer Care Advisor

    il y a 3 semaines

    Brussels, Belgique ASAP.be Temps plein

    **Wat ga je doen?**: Ben je zowel commercieel ingesteld alsook administratief sterk? Hou je van klantencontact? Dan zijn we op zoek naar jou ! Voor onze klant in de verzekeringssector zijn we op zoek naar een Customer Care Advisor. Als Customer Care Advisor sta je in voor het opvolgen van vragen van klanten i.v.m. een specifieke verzekering. Je maakt een...

  • Customer Care Agent Francophone

    il y a 3 jours

    Brussels, Belgique JOBEMPLOI Temps plein

    **Description de l’entreprise **Notre client est un leader du secretariat social **Description de la fonction **Tu aimes les contacts clients et as un talent pour la communication ? Alors, poursuis ta lecture.. Pour la Customer Care Team, nous recherchons des Customer Care Agents enthousiastes. La fonction - En tant que Customer Care Agent, ton objectif...

  • Customer Care Verzekering

    il y a 4 jours

    Brussels, Belgique HAYS Temps plein

    Customer Care Insurances | Brussels | NL&FR | Vast Contract **Jouw nieuwe functie** Bouw je mee aan een betere wereld? Dagelijks zorgt ons team van customer advisors ervoor dat de social profit sector ook de juiste diensten aangeboden krijgt. Op deze manier dragen zij hun steentje bij tot zorgen voor de zorg, onderwijs, NGO’s, ziekenhuizen,. Vandaag...

  • Customer Care Service

    il y a 2 semaines

    Brussels, Belgique Tempo-Team Temps plein

    groupe de fonction Commercial- - référence DUOTT-1256244 offre d'emploi Nous cherchons un étudiant pour renforcer au Customer Care Service: - admin, encodage (utilisation d'Excel et aisance avec les chiffres souhaitées)...**expérience**: -

  • Technical & Account Operations Supervisor

    il y a 1 semaine

    Brussels, Belgique Viva Wallet Temps plein

    Operations Supervisor/ Technical Operations Supervisor / Accounts Operations Supervisor Do you have great success in Technical & Account Operations? Are you looking for a new opportunity? Here at Viva Wallet in this new opportunity, you will be able supervise the Technical and Accounts Operations Teams. You will also be responsible for adapting and creating...

  • Customer Care Project Manager

    il y a 2 semaines

    Brussels, Belgique NRB Temps plein

    En 2019, notre client a démarré une projet de Mobility as a Service (**MaaS**) dont l’objectif est d’offrir aux utilisateurs un canal à travers lequel ils ont une vue agrégée sur l’ensemble des fournisseurs de mobilité Bruxellois, un one-stop shop pour l’ensemble des moyens de transport. Customer Care strategic project manager. Dans le cadre...

  • Customer Care Support Officer

    il y a 3 semaines

    Brussels, Belgique Mega Group International S.A. Temps plein

    Mega is looking for an enthusiastic and polyvalent **Customer Care Support Officer** to improve and expand our partner network ! You will be supporting all points of the collaboration and providing ideas and feedback to enhance the quality of services. **The job**: - Play a leading role in the support and the communication with our care partners :...