Customer Care Coordinator
Il y a 5 mois
**Job title: Customer Care Coordinator**
**Job responsibilities**:
- **order processing**
- **invoicing and invoice corrections and adjustments**
- **supplying customers with information on delays and deliveries and other information**
- **contracts administration**
- **liaise with operational & warehouse/asset care team**
- **local SPOC for input of data for new customers**
- **process and follow up of customer related purchasing**
- **coordination & tracking with operational & asset care team, related to planning, execution and billing of orders and/or contracts**
- **Coordinate and motivate customer care team in Belgium and the Netherlands**
- **Define, revise and improve working procedures (SOP) and workflows**
- **Identify improvement opportunities and develop procedures and training to other team members**
**Required qualifications**:
- **SAP knowledge**
- **customer service/back office experience (> 3 years)**
- **customer service minded, team player and problem solver**
- **quick learner/ open for change**
- **hands on attitude**
- **strong sense of quality and motivation to work on achievements of the goals**
- **able to understand impact of team operation on broader business, set clear direction for improvement and make the necessary changes**
- **ability to execute on deliverables in a timely manner, managing against unpredictable variables**
- **strong analytical and detailed process mindset and resourceful cross-functional approach to problem-solving**
- **strong interpersonal skills, ability to work in a matrix organization**
- **Fluent French/ English, knowledge of Dutch would be an asset**
**Working conditions**
**Within the EMEA Aftermarket team, we put our team’s wellbeing & growth at the heart of our priorities**
- **Reducing commuting by implementing telecommuting, with a telework and internet allowance of, to ensure a good work-life balance.**
- **Veolia WTS invests heavily in our environment by implementing the double transportation allowance. If you come to work by public transport, rather than by car, Veolia will cover the cost. And by implementing the Bike LeasePlan, with the aim of encouraging our Veolia employees to bike to work and potentially reduce waste.**
- **To ensure a proper work-life balance, our Veolia co-workers are entitled to vacation days (prorate based on work in Belgium in previous year), 12 ADV days (based on months worked in current year) and 1 seniority day for every 5 years of service.**
- **To protect and to ensure the health of our Veolia co-workers, Veolia offers several packages, including a health insurance package (with possibility of including family members under Veolia contract). And a group insurance package, including pension - death - disability.**
**If our customers must have the best experience possible, why don’t our employees?
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