Kit Booking Specialist

Il y a 8 mois

Zaventem, Belgique Stryker Corporation Temps plein

**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)

We are delighted to present a new opportunity to join Stryker (Diegem, Belgium), as a **Kit Booking Specialist**. **The Kit Booking Specialist is an experienced member of the team, with experience of the different aspects of the Order-To-Cash (OTC) process. The specialist would be expected to be able to perform the majority of the tasks being done by the team, help out with complex queries and work across different stakeholders and functions to resolve issues. They would be required to assist with process review and creation, training of junior team members and ensuring the team are meeting the KPIs and SLAs.

**Key Activities & Responsibilities**
- Processing kit booking orders, credits, loan kit queries
- Arranging returns and collections and handling proof of delivery and pricing requests
- Proactively communicating with internal & external customers
- Investigating and resolving invoice disputes
- Logging and follow up of issue resolution and related communication back to the customer
- Take responsibility for executing tasks and supporting colleagues across a number of complex areas processes and queries
- Perform the training for junior or new members of the team
- Work with your colleagues to effectively organize and prioritize the tasks within your specific areas
- Work on improvement of processes with other departments as well as internal procedures
- Perform follow up investigations into ensuring the team are meeting the KPIs and SLAs.
- Act as a mentor for more junior customer service representatives

**Education / Qualifications**
- High School diploma or equivalent.
- College or university degree is a plus.

**Experience / Skills**
- Experience in Kit Booking is a plus.
- Expertise / knowledge in Kit Booking, order management or customer contact processes are required.
- ** Fluency in French and Dutch is required**.
- Solid understanding of Operations process flows and how they impact each other.
- Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet.
- Good ERP system knowledge.
- Proven ability to solve problems and queries.
- Experience with Business Process Analysis.
- Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets).

**Competencies / Behaviors**
- Highly customer focused
- Strong collaborator which sets high performance standards
- Strong internal drive and motivation to make a difference
- Positive, optimistic mindset and can-do attitude
- Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
- Acts with integrity
- Ability to make autonomous decisions on operational and tactical levels
- Willingness to develop lean approach
- Ability to identify and suggest innovative ideas for improvement
- Being able to stay in act and to remain calm under pressure, whilst communicating effectively to customers and other stakeholders
- Ability to work on their own initiative, prioritizing and organizing workload based on their own
- experience as well as input from their manager.
- Understands what is needed to accomplish establish appropriate goals, priorities and objectives
- Demonstrate clear evidence of objective measurement of their achievements

**Company Overview**:
Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where you will have a huge opportunity to make a difference to the critical service, we provide to health care organizations. You will be a part of a company that places a huge importance on employee engagement and will have opportunities to further your personal and professional development through learning new technical and soft skills. You will also gain a broad range of experience in both your area of responsibility but also across the wider business, providing long-term growth opportunities to forge a career for yourself. Everyone at Stryker is committed to our mission - “Together with our customer we are driven to make healthcare better”, and we focus every day on making this a central part of our culture.

**About Stryker

  • Lead Kit Booking Representative

    Il y a 6 mois

    Zaventem, Belgique Stryker Corporation Temps plein

    **Why customer service at Stryker?**: Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need....

  • Customer Service Associate

    Il y a 8 mois

    Zaventem, Belgique Marken Temps plein

    **Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...

  • Customer Service Associate

    Il y a 7 mois

    Zaventem, Belgique Marken Temps plein

    **Title**: Customer Service Associate **Job Purpose**: To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues. **Main Duties and Responsibilities**: - To monitor all shipments on a daily basis to ensure that shipments are collected and delivered...

  • Customer Relationship Manager

    il y a 4 semaines

    Zaventem, Belgique Marken Temps plein

    **Title**: Customer Relationship Manager **Job Purpose**: To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. **Main Duties and Responsibilities**: - Develop excellent working relationships and communicate courteously with the customer in...

  • Senior Client Relationship Manager

    Il y a 6 mois

    Zaventem, Belgique Marken Temps plein

    **Title**: Senior Client Relationship Manager **Job Purpose**: To provide a consistently high level of service to a customer through the provision of a dedicated central point of contact for Service Management and problem resolution. **Main Duties and Responsibilities**: - Develop excellent working relationships and communicate courteously with the...

  • Internship Business Marketing

    Il y a 7 mois

    Zaventem, Belgique Nu Skin Temps plein

    For the Corporate Social Responsibility section of the Corporate Communications section, Nu Skin is looking for an internship as a Communications Specialist with a strong interest in Corporate Social Responsibility (CSR) and sustainability. About the internship Our Corporate Communications Manager is looking for support in building CSR campaigns and assets...

  • Underwriting Service Specialist European Business

    Il y a 7 mois

    Zaventem, Belgique SD Worx Jobs Temps plein

    **Introductie**: Zurich Insurance is currently looking for an **Underwriting Service Specialist **for European Business to join the Underwriting Services department in Zaventem. **Wie zoeken we?**: - Junior college (“graduaat/graduat”) or equivalent - Knowledge of / Experience in insurance administration is a plus - Strong communicator and...

  • Senior Validation Specialist Lab Microbiology

    il y a 1 semaine

    Zaventem, Belgique Science at Work Temps plein

    Zaventem - Bachelor, Master - Uren per week: 40 - Erkenningsnummer: 2295\U - Referentienummer: 83453 Onze klant te Zaventem is een gloednieuw laboratorium, een microbiologisch en moleculair servicelabo. We zijn op zoek naar een Lab Application Specialist om het team te vervolledigen, het is belangrijk dat je ervaring hebt in methodevalidatie binnen de...

  • Operations Associate

    Il y a 6 mois

    Zaventem, Belgique Marken Temps plein

    **Title**: Operations Associate **Job Purpose**: Ensure the efficient use of packaging and supplies available in the warehouse to satisfy client and internal requirements. **Main Duties and Responsibilities**: - Ensure that all shipments recovered are arrived webscan at time of arrival and checked against the manifest - confirm proper pieces and weight. -...

  • Operations Associate

    Il y a 7 mois

    Zaventem, Belgique Marken Temps plein

    **Title**: Operations Associate **Job Purpose**: Ensure the efficient use of packaging and supplies available in the warehouse to satisfy client and internal requirements. **Main Duties and Responsibilities**: - Ensure that all shipments recovered are arrived webscan at time of arrival and checked against the manifest - confirm proper pieces and weight -...

  • Underwriting Service Specialist European Business

    Il y a 6 mois

    Zaventem, Belgique Zurich Insurance Temps plein

    Zurich Insurance Benelux is currently looking for an **Underwriting Service Specialist **for European Business in our office in Zaventem. In this role you will provide administrative support to the Underwriters department, You will work in close cooperation with several internal and external stakeholders. As an Underwriting Service Specialist, you are a key...

  • Receptionist(E) - Regio Zaventem/ Diegem - Elke

    Il y a 6 mois

    Zaventem, Belgique Receptel Temps plein

    **Functieomschrijving** Receptel is de specialist en marktleider in ontvangstbeleving. Onze receptionisten maken van iedere ontvangst een warm welkom. Steeds met de glimlach, een aanstekelijk enthousiasme en een oprechte interesse in mensen. Als receptionist(e) voor onze klant in Zaventem heb je het volgende takenpakket te beheren: Onthalen van bezoekers,...

  • Insurance Administrator

    Il y a 3 mois

    Zaventem, Belgique Zurich Insurance Temps plein

    Zurich Insurance Benelux is currently looking for someone to join our Underwriting Service Department at our office in Zaventem. In this role you will provide administrative support to various departments, such as the Underwriters department, the Zurich network and Operations. You will therefore work in close cooperation with several internal and external...

  • Aoc Flight Operations Admin

    Il y a 6 mois

    Zaventem, Belgique TUI Group Temps plein

    Zaventem, België- Brussel, België- - 126526- - Hybride- - Vaste functie- - Fulltime- - 39As a member of the Flight Operations Admin team you will act as point of contact for all administrative and organizational tasks in order to achieve the established objectives and goals of the Flight Operations department. This in accordance with internal and external...