Lead Kit Booking Representative
Il y a 3 mois
**Why customer service at Stryker?**:
Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work' and offers great benefits and perks - like tuition reimbursement and a wellbeing program (*Benefits vary by country)
We are delighted to offer an opportunity to join the Stryker office of **Diegem, Belgium** as a **Lead Kit Booking Representative**, who is an experienced kit booking representative, well-versed in the day-to-day activities and the procedures around Kit Booking. The Lead Kit Booking Representative has a good view of the way the team integrates with other teams in the ecosystem. The Lead Kit Booking Representative is also expected to coach/mentor other Kit Booking Representatives and possibly assist management with task assignment across the service representative team.
**This is a part time position with 20 hours of work per week**.
What we are looking for:
**Analytical problem solvers.** People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
**Dedicated achievers.** People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
**Detail-oriented process improvers.** Critical thinkers who naturally see opportunities to develop and optimize work processes - finding ways to simplify, standardize and automate.
**Key Activities & Responsibilities**
- Processing kit booking orders, credits, loan kit queries
- Arranging returns and collections and handling proof of delivery and pricing requests
- Proactively communicating with internal & external customers
- Investigating and resolving invoice disputes
- Logging and follow up of issue resolution and related communication back to the customer
- Take responsibility for executing tasks and supporting colleagues across a number of complex areas /
- processes and queries
- Work with your colleagues to effectively organize and priorities the tasks within your specific areas
- Working collaboratively with other functions and divisions on cross-functional or customer specific topics
- Assist in supporting and training more junior colleagues
- Act as a mentor for more junior customer service representatives
**Your profile**
Education / Qualifications
- High School diploma or equivalent
- Further education in a relevant discipline is a plus.
Experience / Skills
- ** Fluent level of French or Dutch is required**.
- Experience in Kit Booking, order management or customer contact processes is desirable, preferably in a kit related business
- Excellent understanding of Customer Service process flows
- Excellent understanding of good documentation practices and documentation retention
- Advanced knowledge of MS Excel, MS Outlook, MS Word, Internet
- Good ERP system knowledge
- Experience with Business Process Analysis is a plus.
- Experience with reverse logistics and consignment type business (such as Medical Device, Healthcare Markets) is a plus.
- Working level of English
Competencies / Behaviors
- Highly customer focused
- Problem solving person who knows how to prioritize and is flexible
- Strong collaborator which sets high performance standards
- Strong internal drive and motivation to make a difference
- Positive, optimistic mindset and can-do attitude
- Initiator that can identify and initiates actions to improve process outputs on Service, Cost & Quality
- Acts with integrity
- Ability to make autonomous decisions on operational and tactical levels
- Willingness to develop lean approach
**This is a part time position with 20 hours of work per week**.
**The Company**
Listed as one of the great places to work in Europe, Stryker is a leading medical technology company, where you will have a huge opportunity to make a difference to the critical service, we provide to health care organizations. You will be a part of a company that places a huge importance on employee engagement and will have opportunities to further your personal and professional development through learning new technical and soft skills. You will also gain a broad range of experience in both your area of responsibility but also across the wider business, providing long-term growth opportunities to forge a career for yourself. Everyone at Stryker is committed to our mission - “Together with our customer we are driven to make healthcare better”, and we focus every day on making this a central part of our culture.
**About Stryker
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