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Onsite Support Technician Level 2
il y a 1 mois
**Requirement**:
Onsite at customer location (LLN) to provide Level 2 deskside support covering:
Installations, Moves, Adds, Changes, and Decommissioning (IMACD)
Standard Software and Operating System support (MS Windows)
Hardware Break/Fix Services including management of Original Equipment Manufacturer (OEM) warranty processes. See further below.
Support for Remote Users
Smart Hands Support
Staging and configuring personal computers (“PCs”) and Peripherals
PC Asset/Configuration Management process support
Participation in Problem Management coordination and processes
Supporting the delivery of customer PCs, and workstations, printer output management, and mobility solutions.
Meeting support
VIP support
Special Device support
On/off-boarding support for End Users entering and leaving the company
**Ticketing system**:
Engineer will work on Tickets assigned through the customer supplied ticketing system.
Engineer will manage tickets through to resolution, according to the Priority Level assigned to the Ticket and Resolve issues in accordance with the customer defined SLAs.
**Hardware support (Lenovo)**:
In warranty devices - Engineer to manage process, i.e. typically schedule Lenovo warranty engineer to attend site and complete repair on behalf of customer.
Out of warranty devices - engineer to obtain quote for replacement part(s) and if approved by customer then engineer to carry out repair.
**Other**:
**Support requirement**: Onsite engineer, Mon - Fri, 8-5 (8hrs)
**Skillset**: Experienced, customer focussed, 2nd line support engineer (MS / Office + Lenovo)
Fluent French and English. Both written and spoken
About Getronics
Getronics is a global ICT integrator with a long history that extends over 135 years. With about 4,000 colleagues across Europe, Asia Pacific, and Latin America, Getronics’ vision is to reimagine the digital future, one customer at a time.
We do this by leveraging an integrated and secure-by-design portfolio around Digital Workplace, Business Applications, Smart Spaces, Multi-Cloud, Field & Onsite Support, Service Desk, Network Infrastructure, and Security & Compliance to serve our more than 1,400 customers in both public and private sector.
Getronics is the founder and leading member of the Global Workspace Alliance. This unique model provides customers with consistent IT services across 185 countries, with one single point of contact, contract, and billing entity yet maintaining the local touch with flexibility and cultural fit of a local partner.
