Junior Customer Support Specialist
Il y a 8 mois
**_Louvain-La-Neuve_**_, _**_Belgium_**_ _**
**- The Customer Support Specialists will collaborate with and assist internal teams to deliver high-quality support and contribute to the efficient setup of our internal and external users.
- **RESPONSIBILITIES**
- Maintain a high level of **customer satisfaction** by delivering fast, high-quality, and courteous customer support.
- Perform all access management activities following established Quality Assurance processes and documentation, ensuring our compliance during frequent audits.
- Investigate, escalate, and resolve issues and questions related to user access reported to the CluePoints Helpdesk, focusing on delivering an effortless support experience for our customers.
**SKILLS**
- **Excellent written and oral communication**.
- Attention to **detail is key**.
- Possess excellent interpersonal skills to interact consistently and effectively with customers, technical staff, project team members.
- Understanding and adhering to complex procedures
- Customer centric and a proactive mindset. Ability to adapt/respond to different types of characters and cultures. Commitment to deliver** high-quality support** to our clients.
- Problem solving mindset and solution oriented.
- Team collaboration is crucial in this position - team player attitude is key. Will collaborate closely with more senior members of the team.
- Ability to multi-task, prioritize, and manage time effectively.
**EXPERIENCE**
- **Entry-level position**:
- Experience in a customer support role in a technology-driven environment is a plus.
- Experience in user management is a plus.
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