User Education Specialist
Il y a 8 mois
**_Louvain-La-Neuve_**_, _**_Belgium_**_ _**
**JOB SUMMARY**
As a User Education Specialist, you will play a vital role in supporting the Instructional Designer and the Onboarding and Technical Support team in the delivery of high-quality, engaging, interactive and effective training content for our customers and our employees. You will be responsible for supporting all aspects of customer education initiatives. You will collaborate with cross-functional teams to deliver training materials, update the Knowledge Base and the e-Learning platform and any initiative related to training.
**RESPONSIBILITIES**
- Assist in identifying and implementing better ways to educate and enhance the user experience through updated training programs.
- Collaborate with the training team to create training content for the asynchronous training including e-learning modules, video tutorials and demos, interactive presentations, Knowledge Base articles, and other resources that effectively convey complex software concepts to customers.- Ensure materials reflect the reasoning behind why processes must be followed.
- Incorporate best practices developed by internal teams including data analysts, business analysts and central monitors.
- Assist in developing training plans for external users according to their business roles and needs.
- Continuously improve training content based on end-user and expert feedback, in collaboration with the Operations and Product teams.
- Become a knowledgeable and passionate voice for our product and share that knowledge with internal and external stakeholders as required for training.
- Support the Instructional Designer to organize and manage the LMS platform, upload training materials, create customized learning plans, manage enrollment, and create training reports.
**SKILLS**
- Excellent English written and oral communication skills
- High degree of attention to detail and accuracy
- Ability to relay complex information in a form understandable by non-experts
- Ability to effectively summarize textual and visual information
- Effective communication skills including verbal, written and presentation skills
- Ability to deliver within deadlines
- Time management including the ability to plan and manage projects
- Agile working
- Ability to multi-task
- Be a good team player, but also be able to work independently
- Visual and graphic design skills
**EXPERIENCE**
- Bachelor’s degree
- Training experience is a plus
- Experience with instructional design desired
- Knowledge of video and image processing is a plus
- Knowledge of the pharma industry is a plus
- Understanding of and experience with global cultures
- Demonstrated ability to work well under pressure and in a fast-paced environment and stay flexible through growth and change
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