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Digital Account Manager
Il y a 2 mois
Digital Account Manager
About TTEC Digital Belgium
ttec is a global digital transformation company specializing in creating loyal customers through memorable customer experiences. We help to bring technology and human connections together to deliver an amazing customer experience every time.
For our office in Brussels, we are looking for a Customer Operations Assistant to support our local team.
Job Overview
You work as a marketing communications specialist as part of a sizable account team servicing our largest client. You setup and coordinate omnichannel marketing communications campaigns from A to Z. These campaigns are mainly centered around building brand engagement and loyalty for our client's existing customer base. You actively work with our account team, but also with our client's marketing department which is one of the largest in Belgium.
Join a transformational company that helps clients simplify and personalize interactions that builds deep engagement between people and brands
Responsibilities and Duties
- You are capable to respond to client briefings, understand the client needs and respond with an appropriate project proposal
- You manage, coordinate & challenge the communication campaigns (360deg) with a digital point of view
- You ensure smooth customer journeys
- You are responsible for the the management of the advantages proposed in the loyalty project (copy, code activation, testing & reporting)
- You design engaging customer advantages together with our client's marketing department
- You coordinate with CRM for target selection and campaign set-up
- You monitor the campaign results and adapt where necessary
- You prepare a clear end-to-end campaign analysis
- You suggest ways to improve reach, effectiveness and engagement for future campaigns
**Qualifications**:
- You have a degree in marketing or communication or equivalent experience
- You have at least 4 years of experience working for a marketing agency, a marketing department or a Customer Experience department
- You are bilingual NL/FR. English is a plus.
- Excellent communication and organization skills, good knowledge of Excel and PowerPoint
- Eager to learn, problem solver, and digital minded
- You are dynamic, a team player, fun and self-motivated.
- You are passionate about marketing, building customer-centric journeys and omnichannel orchestration
LI-SB1
**Primary Location**: : BE-Brussels-Brussels
** Job**: : Marketing
** Other Locations**: : Belgium
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