Customer Service Officer
Il y a 7 mois
We’re looking for motivated, engaged people to help make everyone’s journeys better.
Gate Gourmet Belgium NV is a part of the gategroup, the international leader in airline catering. Worldwide we have about 43.000 colleagues in over 60 countries where we offer our customers culinary excellence. The Brussels offices have been part of the group since end of 2020. However, we have been around since July 2002. Making us a staple at Brussels National airport. Currently we have about 470 people working for us in Belgium.
Currently we are looking for a Customer Service Officer (M/F/X)
What are your main duties and responsibilities?
To follow and take care of the implementation of the customer requests, considering the possibilities and the financial interests of our company.
- Drive the tender process for customers in collaboration with your hierarchy:
- Respond to calls for tender.
- Collect the needed information from the client and collaborate with the different internal departments (Operations, Quality and Product Engineering).
- Collaborate with the hierarchy to build the P&L and to seek for approval.
- Establish prices (Pricing) in accordance with the approved P&L.
- Negotiate prices with the client, look for alternatives in direct costs: change the recipe, consult internally to vary the selling price per minute of labor or on the price of raw materials (full cost).
- Review of the contract, commercially and legally.
- Once Tender is won, organize the start up and then assure the follow up of the customer.
- Take care of the commercial relationship with the assigned customers:
- Participate in the analysis of the customer's culture, market positioning, priorities and needs in collaboration with the Key Account Manager.
- Ensure all local contacts with the customer, escalate to your hierarchy in case of major issues.
- Inform internal departments of any changes, organize meetings.
- Ensure proper data management by keeping the internal software up to date, checking the operational implementation and adapt according to changes.
- Respond to ad hoc customer requests, with prior internal consultation (Operations) and involve line management in the event of non-standard requests.
- Coordinate, organize and attend all commercial events for customers (audits, meetings, guided tours, meal presentations, production launches,...).
- Follow up on payment reminders and prepare credit notes,...
- Establish and update the price list annually or as needed for each customer.
- Handle customer complaints and participate in Quality improvement, in order to satisfy assigned customers:
- Receive the complaint directly from the customer. define the department involved and the type of complaint.
- Investigate the root cause internally (what, who, when, how and why).
- Participate in the design of a solution, an action plan, a new short/long term.procedure... with the concerned internal departments and in compliance with the legislation and the contract.
- Respond to the customer, complete a report for the customer within 48 hours considering the penalties.
- Implement new internal procedures and follow up (internally).
- Inform your hierarchy of the complaints in progress.
- Anticipate complaints: control warehouse inventories, control compliance with customer specifications in Production, etc.
Who are we looking for?
- You can work on an abstract level and understand the financial processes of the company (Master’s degree level)
- You can work with the Office package, especially Excel, PowerPoint and word.
- You are fluent in English, Dutch & French
- Knowledge of HACCP and Airline regulations is a plus
- You have a working knowledge of P&L and the tender process.
- You can work under strict deadlines accurately
- You are client minded, assertive, a good communicator, proactive and organised.
What can we offer you?
- A professional environment where quality and safety are of utmost importance.
- International working environment at the airport.
- A competitive salary including 13th month, meal vouchers, eco cheques, transportation reimbursement and pension scheme.
If you want to be part of a team that helps make travel and culinary memories, join us
-
customer service officer
il y a 1 semaine
Brussels, Brussels, Belgique Robert Half Temps pleinFor one of our clients, Robert Half is looking for a Customer Service Officer (m/f/x) with excellent knowledge of Dutch and French for a permanent contract after interim period. Our client is a listed multinational company active in the mobility sector. They are located in the center of Brussels. Customer Service Officer (m/f/x) Your role as Customer Service...
-
Customer Service Officer
il y a 1 semaine
Brussels, Brussels, Belgique Robert Half Temps pleinFor one of our clients, Robert Half is looking for a Customer Service Officer (m/f/x) with excellent knowledge of Dutch and French for a permanent contract after interim period. Our client is a listed multinational company active in the mobility sector. They are located in the center of Brussels. Customer Service Officer (m/f/x) Your role as Customer Service...
-
Customer Service Officer
Il y a 6 mois
Brussels, Belgique Bright Plus Temps plein**Description**: Vous êtes à la recherche d'un poste de Customer Service Officer dans la région de Eynatten ? Vous avez une parfaite maîtrise de l'allemand et de l'anglais ? Vous aimez le contact client ? Postulez maintenant ! En tant que **Customer Service Officer**, vos tâches seront les suivantes: - Vous êtes en charge du traitement des commandes...
-
Customer Service Officer
Il y a 6 mois
Brussels, Belgique Robert Half Belgium Temps pleinPour son client, Robert Half est à la recherche d'un **Customer Service Officer (H/F/X).** Il s'agit d'une mission d'intérim en vue d'engagement. Pour son client, Robert Half est à la recherche d'un **Customer Service Officer (H/F/X).** Il s'agit d'une mission d'intérim en vue d'engagement. Notre client est une société Liégeoise active dans le...
-
Customer Service Officer
Il y a 8 mois
Brussels, Belgique Axis Temps pleinOur client active in the banking sector is looking for a Customer Service Officer. **Description** Your mission: - You ensure day-to-day contact with our end customers; - You are the first contact point for our customers; - You provide correct answers to our customers questions. **Profile** - You have a Bachelor degree; - You have preferably an experience...
-
Customer Service Officer
Il y a 7 mois
Brussels, Belgique Robert Half Belgium Temps pleinPour l'un de ses clients, Robert Half est à la recherche d'un Customer service officer (h/f/x). Pour l'un de ses clients, Robert Half est à la recherche d'un Customer service officer (h/f/x). Notre client est une société liégeoise active dans le secteur des assurances. Dans le cadre de votre fonction, vos responsabilités seront les suivantes: -...
-
Customer Service Officer
il y a 2 semaines
Brussels, Belgique Robert Half Temps pleinFor one of our clients, Robert Half is looking for a **Customer Service Officer (M/F/x)** with excellent knowledge of **Dutch** and **French** for a permanent contract after interim period. Our client is a listed multinational company active in the mobility sector. They are located in the center of Brussels. Your role as **Customer Service Officer...
-
Customer Service Officer
Il y a 7 mois
Brussels, Belgique Itzu Jobs Temps plein**Customer Service Officer**: **À propos du poste**: Pour un client situé à Bruxelles Itzu recherche plusieurs customer service officer. Démarrage le 04/03. **Vos responsabilités**: - Vous assurez un service de qualité à notre clientèle pour tous nos produits (carte revolving, prêt à tempérament, assurances liées) en répondant correctement et...
-
Customer Service Officer
Il y a 6 mois
Brussels, Belgique Van Moer Logistics Temps plein**Bedrijfsvoorstelling**: Van Moer Logistics is een sterk groeiende logistieke dienstverlener vooral actief in weg - en intermodaal transport, distributie, warehousing & storage, tankcontainer logistiek. Gezien onze vele uitdagingen en groeiplannen zijn we vandaag zijn we op zoek naar een customer service officer (m/v) om ons team te Brussel te...
-
Customer Service Officer
Il y a 6 mois
Brussels, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een drietalige **Customer Service Officer (M/V/X)** voor een bedrijf dat gespecialiseerd is in de verzekeringssector. Robert Half is momenteel op zoek naar een drietalige **Customer Service Officer (M/V/X)** voor een bedrijf dat gespecialiseerd is in de verzekeringssector. Deze organisatie op mensenmaat bevindt zich in...
-
Odyssee Field Service: Customer On-boarding Manager
Il y a 7 mois
Brussels, Belgique Odyssee Field Service Temps plein**Description** Are you customer oriented, driven and emphatic? Is your professional mantra “The customer is always right and I’m here to help”? Well, then keep scrolling down. Working as Customer On-Boarding Manager does precisely what it’s title suggests: you work to help and support customers to get the most out of Odyssee Field Service. You...
-
Customer Service Officer
Il y a 4 mois
Brussels, Belgique Vivaldis Interim Temps plein**Functie**: Voor een van onze klanten die gespecialiseerd is in consumentenkrediet en financiële diensten, Vivaldis Finance is op zoek naar een **Customer Service Officer**. Als Customer Service Officer: - Zorgen voor kwaliteitsservice voor al onze producten door nauwkeurig en professioneel te reageren. - Actief onze producten en diensten aanbieden om...
-
Customer Service Officer
Il y a 6 mois
Brussels, Belgique GEMS - BP GEMS Supply BE Temps pleinRequisition ID: 27343- Location: BRUXELLES, BE, 1000**Customer Service Officer** **Location**: Brussel **Over ons (ENGIE GEMS)**: ENGIE Global Energy Management & Sales (GEMS) biedt oplossingen voor energielevering en diensten voor risicobeheer om klanten te ondersteunen op hun weg naar een koolstofarme economie, terwijl de activa van ENGIE worden...
-
Customer Service Officer Belgium
il y a 1 semaine
Brussels, Belgique L'Oreal Temps pleinCustomer Service Officer Belgium Corporate division **About L’Oréal** L'Oréal has been a world leader in the cosmetics business for more than 100 years and has grown into one of the largest FMCG companies in the world. With international brands such as L'Oréal Paris, Garnier, Kérastase, Lancôme, Giorgio Armani and Vichy, we offer relevant products...
-
Customer Service Officer
Il y a 6 mois
Brussels, Belgique Robert Half Belgium Temps pleinRobert Half is momenteel op zoek naar een drietalige **Customer Service Officer** (M/V/X) voor een bedrijf dat gespecialiseerd is in **de juridische sector**. Robert Half is momenteel op zoek naar een drietalige **Customer Service Officer** (M/V/X) voor een bedrijf dat gespecialiseerd is in **de juridische sector**. Deze structuur op mensenmaat bevindt...
-
Customer Service Officer
Il y a 7 mois
Brussels, Belgique Daoust Temps plein**Description de l'annonce**: Pour l'un de nos clients situés du côté de Grâce Hollogne, nous sommes à la recherche d'un customer service officer pour une mission de remplacement. Les tâches liées à la fonction sont les suivantes: - Vous êtes l'interlocuteur pour votre portefeuille clients. Vous êtes leur point de contact fixe et assurez une...
-
Vie - Administration & Customer Service Officer
Il y a 4 mois
Brussels, Belgique AXA Temps pleinAXA Investment Managers (AXA IM) is a leading asset manager offering a diverse range of investment opportunities across traditional and alternative asset classes. With our products, we seek to diversify and grow our portfolios, while providing our clients with long-term value and investment performance. AXA IM manages approximately 844 billion euros in...
-
Customer Service Officer
il y a 4 semaines
Brussels, Belgique Vivaldis Temps pleinFunctieomschrijving Voor een van onze klanten die gespecialiseerd is in consumentenkrediet en financiële diensten, Vivaldis Finance is op zoek naar een Customer Service Officer.* Beheren van klantverzoeken via verschillende kanalen (telefoon, e-mail, chat, enzovoort). * Zorgen voor kwaliteitsservice voor al onze producten door nauwkeurig en...
-
Customer Service Officer
Il y a 2 mois
Brussels, Belgique Sopra Steria Temps plein**Company Description** A positive future for all - that’s what we at Sopra Steria work towards. With over 56.000 colleagues in 30 countries, we are Europe’s leading digital solutions provider. We believe it’s not only technology that powers transformation. It’s people who are at the core of change. That’s why it’s people that are at the heart of...
-
Customer Service Officer
Il y a 3 mois
Brussels, Belgique Filorga Temps plein**Qui sommes-nous ?** Filorga et Colgate-Palmolive partagent des valeurs de bienveillance, de courage et d'inclusion. Le groupe a pour but de réinventer un avenir plus sain pour les personnes, et notre planète en étant présent dans plus de 200 pays et territoires. Fondés en 1978, les Laboratoires Filorga sont pionniers dans le domaine de la médecine...
