Designer & Digital Experience Specialist
Il y a 2 mois
Our client is a world-renowned automotive insurance company seeking a talented and passionate individual to join their team as a User Experience & Analytics expert. In this role, you will be responsible for driving customer satisfaction and loyalty through the design and optimization of our digital customer journeys and user interfaces.
Great Are you ready?
**What you will be doing**:
Your main responsibility will be to design high quality user interfaces and user experiences by putting the customer at the center of work.
To design user interfaces accordingly to business requirements, user needs, best practices, design systems, brand guidelines.
To prepare mock-ups and prototypes to conduct user testing.
To analyse user behaviour based on heatmaps, behavioural data in Google Analytics, surveys etc.
To prepare designs for hands-off to development, including graphic assets.
To ensure consistent governance of digital insurance experiences e.g.: create tagging guidelines based on business requirements and user behaviour
To improve conversion and user flows.
To be an advocate of user needs in software delivery team.
**To create Customer Journey Maps**: Collecting data & understanding the “as is” journey with each local market and delivering visual Customer Journey Mapping
**What you will need**:
3 years of solid experience doing in a similar role.
To be successful in this role, you should have a good understanding of customer behavior analysis and experience working with Design Systems. Working experience with tools such as Google Analytics and Hotjar is key, as well as experience with design software such as Figma.
Affinity with automotive industry or previous experience working in insurance is a big plus.
Strong organisational and time-management skills.
Strong communication skills (written and oral) in English.
**The offer**:
Full time job, permanent contract.
Digital recruitment process and onboarding to the company.
Work for a well-known insurance company at global level and have an impact in its European Market.
You will have the opportunity to work with a diverse and dynamic team, and be a key player in driving fantastic user experience.
You will be a key part of a lean team that will support your growth.
Freedom & flexibility; fit your work around your life. 3 days home working is offered.
**Working week**: 37.5 hours.
25 days of holidays.
Meal vouchers.
Group insurance and hospitality insurance.
Option to company car or mobility budget.
Competitive salary based on your past experience and future potential, including a variable yearly bonus.
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