Product Adoption Consultant

il y a 2 jours

Anderlecht, Belgique Prophix Software, Inc. Temps plein

Prophix is currently offering employees a choice of work arrangement: work from our office, remote, or hybrid. We have invested in best-in-class tools, technology, and culture to ensure our team members are able to do their best work.

A Prophix Product Adoption Consultant is a dynamic individual looking to transition into a fast paced, customer-oriented role. The position will report to the VP Customer Experience - International as part of the Customer Success Team and will work extensively with various internal and external clients.

**What You Will Do at Prophix**
- Support customers enrolled in the Continuous Success Package. Including but not limited to:

- Ensuring successful product adoption
- Providing guidance on user enablement
- Advising on solution model design
- Identifying opportunities for footprint expansion
- Lead issue resolution with various clients, including
- Client management
- Solution design
- Performance testing
- Solution testing
- Client training
- Lead cloud migration projects, end-to-end, from initiation of migration through to parallel run and go-live
- Support clients via initiatives aimed at improving both the customer experience and customers’ product experience
- Take a lead role on various internal process improvement projects

**What You Will Bring to Prophix**

To shine in this role, you will bring a rare combination of experience, technology skills, personal qualities, and education.

**Required Qualifications**
- Minimum 2 years of experience with Financial or other Enterprise software solutions as an end-user, implementer or in a support capacity
- Experience in Corporate Performance Management space (i.e. Planning, Budgeting, Forecasting or Consolidations solutions) is an asset
- Post-secondary education in Computing, Business or Finance/Accounting
- Your most important asset is your problem-solving ability to diagnose and logically resolve customer problems using experience, good judgement and acquired knowledge of Prophix Software
- Possess strong business and entrepreneurial skills
- Have superior communication and presentation skills
- Manage multiple clients or projects concurrently

**Preferred Qualifications**
- Academic or practical knowledge of Accounting and/or Finance (i.e. Planning, Budgeting, Forecasting, or Consolidation processes) is preferred
- High proficiency in both spoken and written English. Additional proficiency in both spoken and written French (and Dutch) a strong asset
- Accounting experience is a definite asset
- Strong organizational skills, attention to detail and ability to prioritize workload
- Ability to work independently and as part of a team
- Confidence and ability to interface professionally across of levels of the organization
- Confident working in a fast-paced, customer focused environment with many competing priorities

**NOTES**

This role is a hybrid role which provides the opportunity to work entirely from our office in Brussels or a combination of in-office and remote - hybrid. We have invested in best-in-class tools, technology, and culture to ensure our team members can do their best work.

**DISCLAIMER**

We have received several more reports of individuals impersonating Prophix employees with the intent to collect personal information through the recruitment process. We continue to take action against these fraudulent recruiters.

**ACCESSIBILITY & DIVERSITY**

Prophix promotes a diverse, inclusive, and accessible workplace. By embracing diversity, we build a more effective organization that empowers our employees to be the best that they can be. We are committed to creating a working environment that is barrier-free and we are prepared to provide accommodation for people with disabilities.

We are an Equal Opportunity Employer. Prophix will provide accommodation throughout the recruitment, selection and/or assessment process to applicants with disabilities. If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

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