Customer Service Representative Export
il y a 1 mois
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 113,000 colleagues serve people in more than 160 countries.
**PURPOSE OF THE JOB**
- Provide internal and external customers with best possible service in terms of order processing, pricing and billing inquires, service requests and customer complaints
- Compliant with internal processes and procedures (e.g. ABBOTT Quality System) and with the applicable legislation.
- Manage all daily activities in customer service independently and actively support local Customer Service management
**ROLES & RESPONSIBILITIES**
- Execute all day-to-day activities regarding customer order management (order taking & processing, letter of credit, billing, credit/debit notes, returns,) from our distributors in Central Europe, Russia, Middle East & Africa.
- Delivering correct and on time customs documentation and formalities for import, transit, and export. Coordinate delivery of products to customers in line with best practices, regulatory requirements and in compliance with internal processes.
- Work closely with our comemrcial partners, to support customer specific request, pricing discrepancies, product substitutions etc.
- Arrange deliveries to, and collections from, customer sites through 3rd party couriers and liaise with our warehouse operations and transportaion teams regarding inbound and outbound activities.
- Handle customer complaints and perform investigations.
- PER processing and follow up in collaboration with sales reps
- Conduct inventory management activites such as UBD (shelf life) management for orders, backorders mgmt, regular review of short-dated inventory, version changes, Global Trade blocks, etc.
- Master Data Maintenance (customer, materials, prices)
- Support quality and sales department in FSCA (Field Safety Corrective Action) implementation.
- Work on process improvement and projects under the supervision of the Customer Service supervisor/manager.
- Meet all rules listed in the St. Jude Medical Code of Business Conduct, the Health Care Professionals and the Stand & Deliver Policies.
- Any other tasks that can be ad hoc assigned to you by our manager.
**EDUCATION & COMPETENCIES**
- Upper secondary diploma/High school diploma - degree in Logistics/customs studies is a plus.
- Strong practical experience in Customer Service in an export market, preferably in medical device/pharma.
- Fluent in English, knowledge of French, Arabic, Russian is a plus
- Knowledge of ERP packages (SAP MD,)
- Knowledge of Microsoft Office
- Team player, well organized, customer oriented.
- Good communication skills for internal and external contacts
- Positive reaction to working in a “deadline” environment, stress resistant. You are a problem solver.
- Sensitive of initiative and adaptability to permanent evolving organizations.
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