Tech Support

il y a 1 semaine


Brussels, Belgique Talentus Temps plein

0Het **oplossen** van hard en/of software problemen via telefoon, mail en ticketing systeem;
- Het** in dienst stellen** en registreren van systemen op het monitoring platform en het onboarden van eindgebruikers;
- ** Klantgericht** en **professioneel** advies bij product keuze;
- Beheren en verder uitbouwen van de **support** pagina voor onze partners;
- Beheren en verder uitbouwen van ons intern support platform.

Sinds 2018 staat de organisatie in voor de verkoop van **batterijopslagsystemen** in de Benelux. Het gaat over batterijopslagsystemen van een **wereldspeler** op vlak van thuisbatterijen, grote commerciële en eveneens industriële batterijen. De organisatie gelooft in een samenleving die volledig op **hernieuwbare energie** draait. Met hun team maken ze dit waar door intelligente en innovatieve producten en services met bewezen technologie aan professionals aan te bieden. **Service** en **klantgerichtheid** zit in hun DNA. Op korte termijn zijn ze een **toonaangevende speler** op de markt geworden.

Wij verzorgen de eerste selectie voor de functie van **tech support - helpdesk medewerker. **
- 0Het **oplossen** van hard en/of software problemen via telefoon, mail en ticketing systeem;
- Het** in dienst stellen** en registreren van systemen op het monitoring platform en het onboarden van eindgebruikers;
- ** Klantgericht** en **professioneel** advies bij product keuze;
- Beheren en verder uitbouwen van de **support** pagina voor onze partners;
- Beheren en verder uitbouwen van ons intern support platform.

Om voor deze functie als 1e lijn support en helpdesk medewerk(st)er in aanmerking te komen, kan je volgende zaken afstrepen:

- Je hebt een grote affiniteit voor hernieuwbare energie en techniek;
- Bij voorkeur volgde je een **technisch** gerelateerde opleiding (elektriciteit, elektronica, ) of je hebt de wil om hierin het nodige bij te leren;
- Je beschikt over een rijbewijs en bent flexibel ingesteld;
- Je bent **leergierig**: je wil graag productkennis opdoen en bent oprecht geïnteresseerd in de technische materie;
- Je haalt energie uit het helpen van mensen. Je hebt een **servicegerichte** **instelling** en je bent altijd behulpzaam naar de klanten en het team;
- Problemen zijn er om vriendelijk en vlot, maar kordaat op te lossen. Dat is jouw basismotto;
- Constant denk je **klantgericht** mee hoe het nog beter kan en zo draag je proactief bij aan de logistieke optimalisatie van onze processen en dienstverlening;
- Je kennis van het **Nederlands** is perfect en je spreekt goed **Engels.**
- Een **veelzijdig takenpakket** in een **jonge** en **dynamische** werkomgeving;
- Je komt terecht in een **groeiend** bedrijf in de **toekomstgerichte** sector van de **hernieuwbare energie**;
- Er wordt jou direct een **contract** bij onze opdrachtgever aangeboden;
- Een **competitief** loonpakket (volgens PC 200);
- Je komt terecht in een werkomgeving waarin je **kwaliteiten** uitgedaagd en gestimuleerd worden.


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