Helpdesk 1st Line

Il y a 7 mois

Brussels, Belgique HR-Specialist Temps plein

**Notre client** est une institution prestigieuse ayant un impact important dans le monde de la finance belge. Elle veille au respect de la loi et assure la déontologie de certaines professions libérales du secteur.

**Travailler pour cette institution c’est**:

- Faire partie d’un groupe qui s’investit dans votre **épanouissement** professionnel, en finançant vos formations.
- Préserver son équilibre vie-privée vie professionnelle : du **full home working, la flexibilité des horaires, des jours de récupérations**:

- Avoir des **responsabilités **dans une entreprise jouant un rôle important dans l’économie belge.
- Travailler au sein de bureaux modernes, lumineux et agréables
- Bénéficier d'un contrat à **durée indéterminée** au sein d'un groupe stable.

**Ce que vous ferez**:

- Le Servicedesk travaille avec un système de tickets dans lequel des scénarios et des modèles ont déjà été élaborés.
- Vous participez aux réunions du département.

**Votre profil**:

- Avoir une première expérience dans un environnement helpdesk, call center, customer care, dans un contexte juridique ou de SAV est un plus.
- Vous êtes bilingue** français - néerlandais (minimum B2), **vous êtes à l'aise de traiter les questions écrites et orales dans les deux langues.
- Vous êtes à l'aise dans l'utilisation de l'informatique et technologie et vous avez de bonne connaissance des programmes MS Office.
- Vous êtes orienté résultats et clients

**Qu'offre le client ?**

Les bureaux sont situés à Bruxelles (près d'une gare) et sont donc facilement accessible en transports en commun. Si vous le souhaitez, il est également possible de travailler régulièrement à domicile.

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