Data Analyst Customer Protection

Il y a 7 mois


Mechelen, Belgique Telenet Temps plein

Waar kom jij terecht? Binnen de Customer Operations cirkel en meer bepaald binnen de Back Office Tribe vind je ons Customer Protection and Mediation departement.

Onze missie is om onze klanten en Telenet te beschermen voor financiële schade, onze digitale toekomst te beveiligen en te voldoen aan onze legale verplichtingen. We dragen bij aan fraudevrije activiteiten rond onze aangeboden producten en diensten en een aan een maatschappij zonder misdaad.

**Jouw taken als Data Analyst**

De business uitdaging (dashboard & reporting requirements) begrijpen, challengen en deze vertalen naar een plan van aanpak

**Verwerken/analyseren van deze data **en maken van trendanalyses en inzichten om proactief te gaan voorstellen aan het Customer Protectionmanagement.

Bouwen en ondersteunen van flexibele en selfservice data assets zoals **dashboards **, recurring reporting, forecasts,aan interne en externe gebruikers. Het maken van **ad hoc queries **gebaseerd om dringende (nieuwe) data bevragingen omwille van nieuwe fraud scenario’s of CCJ onderzoeken.

Verzekeren van de **monitoring op de dataflows **en de nodige alerting naar operationele teams (maken van root cause analyse en opvolging van incidenten)

(Pro-)actief verbeteren van **data literacy **binnen Customer Protection team en kansen voor procesverbeteringen identificeren en systeemwijzigingen aanbevelen om het dataverwerkingsproces te verfijnen.

Bieden van de vereiste **ondersteuning aan de autoriteiten **bij de gerechtelijke onderzoeken om ervoor te zorgen dat te allen tijde aan de wettelijke vereisten wordt voldaan en dat de gegevens-/communicatiestroom correct, vlot en efficiënt is.

Het **nakomen van de wettelijke verplichtingen **tegenover de hulpdiensten en het verlenen van bijstand (aan andere afdelingen en de Mediation Service) bij de afhandeling van klachten

**Wat we te bieden hebben**
Telenet is een bedrijf dat in je investeert en je werkomgeving aanpast aan je behoeften. Zo kan je jezelf ontwikkelen en zorg je voor een goed evenwicht tussen werk en privé. Wat gooien we nog meer in de strijd?

Je krijgt alle kansen om je expertise verder te ontwikkelen. We stimuleren je persoonlijke groei met interne mobiliteitsmogelijkheden en uitgebreide leermogelijkheden, maar geven je ook de kans om na een tijdje op de pauzeknop te drukken of een heel ander pad in te slaan.

Een afwisselende baan waarin je tastbare resultaten boekt en je stempel drukt.

Een competitief bruto maandsalaris dat we aanvullen met extralegale voordelen (maaltijdcheques, gsm, optie op een wagen, hospitalisatieverzekering, telefoonabonnement, kortingen op Telenet producten, mogelijkheid om thuis te werken,...).

Het fijne gezelschap van collega's die even gepassioneerd zijn als jij.

**Onze ideale Data Analyst heeft...**

Minimum **een eerste werkervaring **als data
- of businessanalist of soortgelijke functies

Je hebt een relevante ervaring of **Bacheloropleiding **genoten en je bent gepassioneerd door **Data**

Schrijven van en degelijke kennis van **SQL **is een must. Ervaring, specifiek met **Snowflake en PostgresSQL **is a nice to have.

Kennis van een van de belangrijkste dashboard software ( **Qlik Sense/Power BI or Tableau **) is zeer wenselijk.

je spreekt zeer goed Nederlands en/of Frans, Goed Engels is gewenst

Je bent bedreven in stakeholder management

Je gaat pragmatisch te werk en vindt voldoening in het oplossen van complexe problemen (problem solving).

Kennis en **ervaring in telecom, media of consulting **of soortgelijke industrieën is een pluspunt


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