Training Assistant

il y a 5 jours


Brussels, Belgique BeCRO Temps plein

**Job Summary**

The training assistant will provide administrative and IT support to the operations (training activities) and QA.

**Essential Duties & Responsibilities**

Support activities ECCRT Virtual Campus (VC) & LMS (40%)
- Daily Maintenance of VC: routine user management, maintenance of open courses, creation of tailored courses/events
- Content Maintenance on platform
- Involvement in future development and user experience of the VC

Administrative support for ECCRT services (40%)
- Respond to confirmation (or cancellation) communication with trainers and participants
- Maintain databases and trackers
- Coordinate logistics with training/event venues
- Organise course materials and surveys
- Agenda Management: Public Outlook Calendar, assist with course schedule
- Reply to enquiries from customers
- Web shop Maintenance
- Assist with the automation of processes

Quality Assurance Assistance (20%)
- Collect and summarize data for QA meeting
- Managing Training Records
- Update databases after QA meeting

Tools and documentation
- Update electronic timesheets in ExactOnline
- Prepare training documentation required for the ECCRT Quality Management System
- Filing of documents in Microsoft Teams

Communication
- Participation in General, Quality and Operations meetings and other meetings as required
- Develop and maintain good professional relationships with past, current and potential clients of ECCRT
- Be the contact person for ECCRT vendors
- Problem-solving for questions or concerns related to all administrative issues
**Degree & Experience Knowledge & Skills**

DEGREE & EXPERIENCE
- Degree in office management or relevant experience in administrative functions for at least 1 year
- Previous experience with Learning Management Systems is an advantage (Experience with Moodle is even more advantageous)

SKILLS
- Competent in and comfortable working with Microsoft Teams, Microsoft Office Applications and other tools
- Excellent English verbal and written communication skills (Fluency in Dutch and/or French would be a great advantage)
- Work independently to a high standard and take initiatives where needed
- Capacity to plan & organise, set priorities, and manage time
- Personal qualities: motivated, reliable and a team player
- Be efficiency driven; look for continuous improvement for all administrative and organisational matters


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