Teamleader - Customer Support Center - 36h
il y a 3 semaines
Who you are
- You have a passion for customer support and customer satisfaction.
- The IKEA values reflect your own values.
- You are business-minded and result-driven with a customer focus.
- Experienced working in a highly customer focused organization and you have preferably experience in Call Centers.
- Having a proven track record in management and leadership. You can take responsibility and delegate when necessary.
- Working with people gives you energy.
- You have the ability to identify the need for and drive change in ways of working within the team.
- You have strong communication skills and the ability to communicate confidently and clearly in local languages Dutch and French and fluent in English.
- You have the ability to priorities and organize your work and the work of others.
**Responsibilities**:
You will:
- Contribute to the operational implementation of the unit action plan within the team.
- Support in creating an inspiring and motivating work environment and atmosphere where co-workers have access to the information they need and user-friendly tools.
- Empower and coach co-workers through knowledge, confidence, trust and motivation so they are always ready to support customers in the best way possible.
- Monitor and feedback on working methods, productivity and quality on team and individual level.
- Ensure the right number of competent co-workers to secure high quality for all customer contacts within the service level.
- Build a committed team with a strong culture based on customer focus, high performance and pride in their work.
- Contribute to the building of business competence by supporting and coaching co-workers in their daily efforts to improve according to agreed development plans.
- Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
- Be active in the recruitment process of new co-workers.
- Monitor and follow up that the team works ethically and in compliance with internal regulations and legislation including: consumer protection, risk, environment, health and safety.
Our team within Ikea
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people
At IKEA, we like to give you the space to take control of your own development and growth. We believe in entrepreneurship and initiative and want to make it easy for you. In the first few weeks/months, you will be offered a 5-step development plan to get you started, with enough personal space to create the learning moments you need.
We offer this structure and a supportive network of colleagues who will make sure you feel comfortable in this situation and give you time to learn, make mistakes and develop.
In addition to a competitive remuneration, we offer:
- Eco-vouchers
- End-of-year bonus, holiday pay and sector premiums
- An additional allowance if you come by bike
- Private leasing of an electric bike, we are happy to give you a boost
- Comprehensive hospitalization insurance
- A private accidents insurance
- Pension savings
- A leave savings plan: choose how you want your late hours (as of 19h) to be paid out: a supplement on your salary or in holiday hours
- We also offer extralegal holidays, seniority holidays and for full-time colleagues 6 extra days off
- A canteen where you can eat delicious food at very democratic prices
- IKEA Tack Loyalty reward, an additional deposit into your retirement savings based on our global results and your loyalty to IKEA
- ONE IKEA Bonus: an additional bonus based on your shop's results
- IKEA Benefits at work: a portal offer you great discount for well-known stores and brands
- IKEA staff discount 15% on all your purchases
- A Mobile of your choice (Apple or Android) and a corresponding subscription
- Team outings & staff parties, because togetherness is very important to us
- A nice extra in case of legal cohabitation/marriage/birth/retirements to celebrate these beautiful moments
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