Service Project Manager
Il y a 6 mois
**Service Project Manager**:
Location : Erpe-Mere, Belgium
**About SPX FLOW**:
SPX FLOW, Inc. manufactures and supplies engineered flow components, process equipment, and turn-key systems. The Company offers 20 brands of pumps, valves, mixes, air dryers, hydraulic tools, homogenizers, separators, and heat exchangers, filtration solutions as well as aftermarket parts and services.
We serve food and beverage, health, and industrial manufacturers, bringing together trusted brands and technologies to meet new consumer expectations and anticipate industry trends. Many of your household goods & favorite snacks may have been created with the help of SPX FLOW solutions.
SPX FLOW has been established for over 100 years Headquartered in North Carolina, we have operations in more than 25 countries and a broad global customer base. Our 5000 employees worldwide innovate to design, deliver and service high-value solutions for our customers.
**About the Role**:
The **Service Project Manager** implements reliability and sustainability for major long term service agreements execution and growth, by understanding customers’ business challenges.
Thereby the **Service Project Manager **is in charge of defining the strategy and guidance for the contract execution through the different internal and external stakeholders processes, manages the contract budget by securing financial review processes with cost controller and therefore address all identified financial risks and opportunities to deliver the contract in Quality, Time and Cost.
The **Service Project Manager** also provides feedback to proposal teams to fine tune the annual scope and costing for the contract renewal and acts as the main point of contact for customers to map their needs.
**About Your Responsibilities**:
- Ensure Aftermarket Service order/commitments are completed safely, timely, within budget and focused on enhancing the customer experience.
- Drive customer’s needs towards SPX Flow stakeholders to generate growth.
- Support the development of sustainable and long-term continuous improvement activities, thus ensuring improved as-executed margins.
- Work with customers to understand their needs through proactive customer diagnosis.
- Create, implement and follow-up on service account plans & quality plans in alignment with the customer and Commercial team.
- Identify sales opportunities, challenge solutions created by experts and deliver fact-based value proposals.
- Contribute to the renewal of Service Level Agreement proposals.
- Support the timely resolution of technical issues by being responsible as the main point of contact.
- Manage internal relationships with the customer to ensure efficient delivery of service and high-quality account plans.
- Drive continuous improvements to optimize As-Executed Margin.
- Manage risks and opportunities, quality control and procedures associated with service execution.
- Oversee customer’s management aftermarket requirements, and more specifically manages the delivery of large service maintenance contracts.
- Supports customer on small improvement/upgrade projects.
- Identify the service skills and competencies required to support customer with N&H Aftermarket technologies.
- Commit to EHS rules to ensure that all Service execution activities are completed in a safely manner and to SPX Flow or customer specific standards.
- Partner with the other Solutions Delivery functions for resolutions, risks management and technology. For example: Installation & Commissioning, automation, engineering, etc.
- Meet with customer on a regular basis to discuss Quality, Time, Cost, safety, contractual and business matters.
- Be Responsible for Services customer’s contract execution compliance.
- Ensure the organization internal contract documents are accurate and well maintained.
**What will You Need?**:
**Education & Experience**:
- **Engineering degree **or equivalent **is** required.**:
- PMP® certification would be a plus.
- Extensive knowledge and experience working in industrial environment or similar: 5 years minimum.
- Budget management experience.
- Ability to travel at +/- 25 percent of the time.
- Previous experience working with long term service agreement would be a plus.
- Relevant team relationship experience.
- Contract management experience.
**Knowledge & Skills**:
- Precise and punctual work ethics
- Ability to understand and translate operationally the strategic corporate vision.
- Project Management skills to ensure visibility and monitoring of Quality, Time, Cost compliance of a contract.
- Adaptative communication style to appropriate audience.
- Build confidence quickly via the business and technical acumen.
- Firm holistic understanding of both the operational and scope aspects of the service agreement.
- Demonstrate an understanding of legal terminology.
- Must possess excellent written and oral communication skills, both technical and conversational, in English and Dutch, French wo
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