Customer Service Representative
il y a 3 semaines
**Customer Service Representative - NARP**
**Description**
Our culture believes in _POWERING YOUR POTENTIAL_. We provide global opportunities to develop your career, make your community a better place and work with today’s most innovative thinkers to solve the world’s toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That’s what _#LifeAtCummins_ is all about.
We are looking for a talented **Customer Service Representative NARP** to join our team for Cummins, Rumst in Belgium.
**Your tasks**
üYou are responsible for assigned customer accounts for the entire order life cycle to ensure orders are shipped to agreed deadline.
üYou will act as the single-point-of-contact to Cummins' customers to process and fulfil customer orders, providing accurate documentation and continual communication to customer throughout the process.
üYou can take ownership of and resolve complex customer inquiries through extensive research, a detailed understanding of Cummins processes, systems, and practices; provide timely and informative responses as per the Service Level Agreement.
üYou maintain accurate records of all internal and external interactions in the appropriate database/system.
üYou ensure customers comply with export polices and ensure required export/shipping documentation is compiled to the relevant legislation.
üYou act as liaison between the customer and aftermarket and/or manufacturing location for quality issues.
üYou prepare and distribute standard and customized internal and customer reports.
**Your profile**
üYou have knowledge of Quality Management Systems and an understanding of Customer Order Management policies, procedures, and metrics.
üYou are strong in effective communication and can express yourself fluently in English, both orally and in writing.
üYou have a sense of customer focus and stakeholder management.
üManaging complex and large amounts of information is one of your strengths.
**What we offer**
üYou will find yourself in a warm environment and open working atmosphere.
üAttractive salary package with fringe benefits.
üVariable compensation based on organizational goals.
üHybrid position.
**Job** SUPPLY CHAIN PLANNING
**Primary Location** Belgium-Antwerp-Mechelen-Belgium, Rumst, Cummins Global Logistics
**Job Type** Experienced - Exempt / Office
**Recruitment Job Type** Office
**Job Posting** Apr 11, 2024, 4:54:52 AM
**Unposting Date** Ongoing
**Organization** Corporate
**Role Category** Hybrid - Potential for Partial Remote
**Relocation Package** Ineligible
**Req ID**: 2400031D
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