Customer Support Representative
il y a 1 semaine
- Boeken/opvragen/wijzigen van orders;
- Het optreden als de single-point-of-contact naar de klanten, distributiecentra en fabrieken. Je verwerkt orders, verstrekt nauwkeurige documentatie aan de klanten en houdt deze up-to-date gedurende het hele proces;
- Je assisteert de collega's van customer service bij het verwerken van inkomende orders en vragen van externe en interne klanten;
- Je zorgt ervoor dat alle noodzakelijke documenten volledig zijn en aan de logistieke partner worden overhandigd om een vlotte levering aan de klant te garanderen;
- Je informeert de klant proactief over de status van zijn bestellingen, back-orders en verzendingen. Je stelt hiervoor de nodige rapporten op om deze informatie te verkrijgen;
- Je begrijpt hoe de orderlevenscyclus en klantenondersteuning met elkaar verbonden zijn om een positieve klantervaring te garanderen;
- Je neemt deel aan procesverbeteringsprojecten.
**Wat wij van jou vragen**:
- Je bent goed in het opbouwen van sterke relaties met klanten en het leveren van klantgerichte oplossingen;
- Je denkt logisch na en stelt prioriteiten waar nodig;
- Je spreekt en schrijft zeer vlot Engels;
- Je hebt oog voor detail;
- Je beschikt over goede computervaardigheden: ervaring met een CRM-systeem is een voordeel.
**Wat wij jou bieden**:
- Een voltijdse
functie met een beginduur van 6 maanden met kans op verlenging of mogelijkheid tot vast contract.
- Een correcte verloning en een gevarieerde functie.
- Een snelle opstart.
- Je komt terecht in een financieel gezonde onderneming met internationaal karakter en open werksfeer.
Interesse? Solliciteer dan snel en voeg jouw CV in het Engels toe.
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