Technical Team Leader
Il y a 6 mois
**IT Service Management**Brussels**:
Andrada Mocian
Recruitment Manager
**Technical Team Leader (TTL) : Lead and Empower Our Team to Success **:
**Looking for a challenging leadership role in a dynamic and innovative environment ? CTG IT Solutions, a renowned IT Services Company dedicated to European Institutions, is seeking a talented Technical Team Leader (TTL) to join our team. In this position, you will play a vital role in daily operational team management, ensuring efficient service delivery, quality control, and continuous improvement.**
**Nature of Tasks**:
As a Technical Team Leader, you will have a wide range of responsibilities, including:
- **Daily Operational Management** : Lead and manage Front Office and/or Back Office teams, overseeing planning, task definition, etc.
- **Resource Management** : Efficiently plan resource usage
- **Proactive Engagement** : Actively interact with the hierarchy, identifying challenges, proposing process improvements, tracking activities against the plan, and providing regular and accurate reports.
- **Cost and Time Monitoring**: Monitor costs, timescales, and resources
- **Change Control**: Manage the change control procedure, ensuring effective implementation and mínimal disruption.
- **Leadership and Development**: Provide effective leadership for the operational team, motivating team members, fostering their skills and experience development.
**General Requirements**:
To excel in this role, you should possess the following qualifications and skills:
- **Strong Project Management Skills** : Demonstrate proficiency in project management methodologies to effectively handle complex tasks and deliverables.
- **Effective Team Management**: Show strong leadership and management skills
- **Quality Management** : Exhibit a keen eye for quality, ensuring adherence to established standards and continuous improvement.
- **Advanced IT Product Knowledge**: Possess a deep understanding and experience with IT hardware and software
**Analysis and Technical Skills**:
Your analytical and technical skills will be vital for success, including:
- **ITIL V4 Foundation Certified**: Possess the ITIL V4 Foundation certification
**Management and Organizational Skills**:
As a Technical Team Leader, you will need the following management and organizational competencies:
- **Procedure Development** : Develop and maintain operational unit procedures, ensuring clarity and adherence to established guidelines.
- **Service Enhancements and Optimization**: Drive continuous service enhancements and optimizations, leveraging your expertise to improve operational efficiency.
- **Change Facilitation**: Facilitate and foster change within the team, promoting a culture of adaptability and innovation.
- **Stakeholder Engagement**: Conduct productive work meetings with internal users, effectively communicating goals, progress, and addressing concerns.
- **User Satisfaction Analysis**: Perform analysis of user satisfaction to identify areas of improvement and address user needs.
**YOUR PROFILE**:
To qualify for this role, you should meet the following experience criteria:
- **Education** : Hold a degree awarded for the first cycle of higher education and possess 7 years of relevant experience in indicative or similar roles
- **ITIL Framework Experience**: Have a minimum of one year of relevant experience in IT services managed in accordance with the industry-standard ITIL framework.
- **Fluency in English and French**:
- **Multitasking and Result Orientation**: Excel in managing multiple tasks simultaneously while staying focused on delivering results.
- **Precision and Quality-Driven**: Embrace a meticulous approach, thriving on quality and ensuring accuracy in your work.
- **Team Orientation**: Foster a collaborative and team-oriented mindset, valuing cooperation and leveraging the strengths of team members.
**Join our team at CTG IT Solutions and lead our technical team to new heights of success **
Please note that a criminal record check will be required for this position.
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