Technical Service Specialist

Il y a 2 mois


Wavre, Belgique Abbott Laboratories Temps plein

**About the organization**

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

**Technical Service Specialist**

The Core Diagnostics Benelux team offers the position Technical Service Specialist (field based). This position reports directly to the Technical Service Leader.

**Primary objective of the position**

The Technical Service Specialist is responsible for performing onsite activities related to planned or proactive maintenance, demand calls, hardware & software upgrades, and installations.

**Major accountabilities**
- Schedule and perform planned or proactive maintenance activities to increase reliability of the instruments
- Follow up on demand calls by troubleshooting for which usage of remote analysis tools will be required
- Perform instrument installations and deinstallations
- Success in this role is measured by customer satisfaction score (NPS), service key performance indicators (tickets per day, First time fix rate & Mean time to repair) and economic growth and profitability per region

**Educational background**

Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.

**Requirements / Work experience**
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff.
- Technical expert for product line responsibility
- Strong communication skills
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software



  • Wavre, Wallonie, Belgique Abbott Laboratories Temps plein

    About the organizationAbbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a...


  • Wavre, Wallonie, Belgique Abbott Laboratories Temps plein

    About the organizationAbbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a...

  • Technical Service Specialist

    il y a 3 semaines


    Wavre, Belgique Abbott Laboratories Temps plein

    About the organizationAbbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a...

  • Onsite Support Specialist

    il y a 5 jours


    Wavre, Wallonie, Belgique Pauwels Consulting Temps plein

    The On-site Support Specialist is the forefront of representation for technical services to the customer. Analysis and investigation of problems Repair, substitution or replacement of faulty hardware if necessary Testing and error checking of solutions Followup with Customer after the solution has been implemented Transportation of equipment Give Technical...


  • Wavre, Belgique Pauwels Consulting Temps plein

    The On-site Support Specialist is the forefront of representation for technical services to the customer. - Analysis and investigation of problems - Repair, substitution or replacement of faulty hardware if necessary - Testing and error checking of solutions - Follow-up with Customer after the solution has been implemented - Transportation of equipment -...


  • Wavre, Belgique Talentus Temps plein

    Les experts RH de Talentus vous mettent en contact avec votre futur employeur. Ces spécialistes passionnés travaillent principalement pour des PME belges. Leurs missions sont de leur sélectionner les meilleurs talents et de vous trouver un job sur-mesure. **Positionner**: **En tant que Customer & Technical Support, voici vos missions au quotidien**: -...

  • Technical Lead

    il y a 5 jours


    Wavre, Wallonie, Belgique Technord Temps plein

    **Technord** est un **leader** de **l'ingénierie** et de la **technologie**, fournissant des solutions innovantes pour divers secteurs industriels depuis plus de 30 ans. La société se distingue par son engagement envers **l'excellence**, **l'innovation** et la **qualité**, offrant des services allant de la conception à l'intégration de systèmes...

  • Specialist, QA

    il y a 4 semaines


    Wavre, Belgique GSK Temps plein

    **Site Name**: Belgium-Wavre **Posted Date**: Mar 7 2023 **_ Specialist QA Validation Technical Service - Formulation_**: Ready to start with a new challenge? Do you want to join a great team in a stimulating and innovative environment? Do you have a quality mindset and a desire to learn? This position is for you! This position will allow you to be part...


  • Wavre, Belgique RHEA Group Temps plein

    Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact? We are looking for a Document Management Specialist to work at RHEA Group’s headquarters in Wavre, Belgium. The Document Management Specialist (EDMS Administrator) is an experienced document control administrator who is...


  • Wavre, Wallonie, Belgique Sodexo Belgique Temps plein

    **Fonction**:En tant que responsable de service sur le site de GSK, vous rapportez au LIS Manager et êtes en charge de:- Coordonner le staff technique avec le Senior Instrument Specialist, ainsi que l'équipe administrative : écoute et informe les techniciens et coordinateurs administratifs afin que les missions de Sodexo soient remplies efficacement et...

  • QA Validation Specialist

    il y a 3 semaines


    Wavre, Belgique GSK Temps plein

    **Site Name**: Belgium-Wavre **Posted Date**: Mar 17 2023 **Specialist QA Validation & Technical Service - Filling department**: You will ensure the respect of the Quality systems and processes linked to Validation and Technical Services (TS) activities for the Filling Department (WN16 building). This role is ideal for you if you're looking to work in an...


  • Wavre, Wallonie, Belgique RHEA Group Temps plein

    Are you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact?We are looking for a Document Management Specialist to work at RHEA Group's headquarters in Wavre, Belgium.The Document Management Specialist (EDMS Administrator) is an experienced document control administrator who is responsible...

  • Specialist, QA

    il y a 5 jours


    Wavre, Wallonie, Belgique GSK Temps plein

    Site Name: Belgium-WavrePosted Date: Mar 7 2023**_ Specialist QA Validation Technical Service Formulation_**:Ready to start with a new challenge? Do you want to join a great team in a stimulating and innovative environment? Do you have a quality mindset and a desire to learn?This position is for youThis position will allow you to be part of the QA...

  • QA Validation Specialist

    il y a 5 jours


    Wavre, Wallonie, Belgique GSK Temps plein

    Site Name: Belgium-WavrePosted Date: Mar Specialist QA Validation & Technical Service - Filling department:You will ensure the respect of the Quality systems and processes linked to Validation and Technical Services (TS) activities for the Filling Department (WN16 building). This role is ideal for you if you're looking to work in an innovative and ambitious...

  • Technical Lead

    il y a 6 jours


    Wavre, Belgique Technord Temps plein

    **Technord** est un **leader** de **l'ingénierie** et de la **technologie**, fournissant des solutions innovantes pour divers secteurs industriels depuis plus de 30 ans. La société se distingue par son engagement envers **l'excellence**, **l'innovation** et la **qualité**, offrant des services allant de la conception à l'intégration de systèmes...

  • Technical Team Leader

    il y a 3 semaines


    Wavre, Belgique CTG Temps plein

    **IT Service Management**Brussels**: Andrada Mocian Recruitment Manager **Your Mission**: - Lead and manage technical teams consisting of 10 to 20 individuals, across multiple sites. - Oversee Incident Management Services and Logistic Operations, ensuring the effective resolution of technical issues and the smooth execution of logistic operations. -...


  • Wavre, Belgique Abbott Laboratories Temps plein

    **About the organization** Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a...

  • Data Management Specialist

    il y a 2 semaines


    Wavre, Belgique Abbott Laboratories Temps plein

    For our Diabetes Care division, we are recruiting a **Data Management Specialist** to be based in our office in Wavre, Belgium. The Data Management Specialist is responsible for the installation activities and management of software packages and cloud solution at healthcare institutes (HCI’s) and/or the client site. Role and Responsibilities: -...

  • Azure Specialist

    il y a 5 jours


    Wavre, Wallonie, Belgique Robson Bale Ltd Temps plein

    Azure Specialist - Wavre - FreelanceRobson Bale are looking for a Azure Specialist to come on board for an initial 6 month contract in Wavre6 months, market rate.Microsoft Certified: Azure Administrator AssociateMicrosoft Certified: Azure Network Engineer AssociateKnowledge of: Azure security concepts and services (private endpoint, private link, private...

  • Vmware Specialist

    il y a 2 semaines


    Wavre, Belgique CTG Temps plein

    **IT Service Management**Brussels**: Pauline Lebeau Recruiter **Join our Multicultural Team as a VMware Specialist !**: **Your Missions**: **As a VMware Specialist, you will have a range of responsibilities, including**: - Managing the **VDI infrastructure** and its integration in the GSC landscape, ensuring 3rd line support and ticket handling, and...