Technical Service Specialist
Il y a 2 mois
**About the organization**
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
**Technical Service Specialist**
The Core Diagnostics Benelux team offers the position Technical Service Specialist (field based). This position reports directly to the Technical Service Leader.
**Primary objective of the position**
The Technical Service Specialist is responsible for performing onsite activities related to planned or proactive maintenance, demand calls, hardware & software upgrades, and installations.
**Major accountabilities**
- Schedule and perform planned or proactive maintenance activities to increase reliability of the instruments
- Follow up on demand calls by troubleshooting for which usage of remote analysis tools will be required
- Perform instrument installations and deinstallations
- Success in this role is measured by customer satisfaction score (NPS), service key performance indicators (tickets per day, First time fix rate & Mean time to repair) and economic growth and profitability per region
**Educational background**
Bachelor’s degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.
**Requirements / Work experience**
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff.
- Technical expert for product line responsibility
- Strong communication skills
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software
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