Specialist Customer Support Center
Il y a 5 mois
**About the organization**
Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.
**Customer Support Center Specialist** **Benelux**
Core Diagnostics Europe offers the position Customer Support Center Specialist Benelux. This team operates from the Wavre office in Belgium and is focused on supporting Belux customers mainly by phone.
**Primary objective of the position**
The Customer Support Center Specialist Benelux is responsible for:
- Design and implementation of Benelux Customer Support Center team process improvement initiatives.
**Major accountabilities**
- Perform on-site assay investigation, troubleshooting and operator coaching.
- Deliver customer operator training in Abbott facilities or on-site.
- Perform new instrument and assay implementations.
- Complete all required contact documentation to assure compliance with Abbott quality, regulatory and service & support procedures, and processes.
- Success in this role is measured by customer satisfaction score (NPS), support key performance indicators achievement and resolution rates.
**Educational background**
Bachelors degree or equivalent experience (preferably in a lab) is required. Degree in biology / biotechnology / chemistry / medical / electrical / mechanical or medical technology is preferred.
**Requirements / Work experience**
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff
- Strong communication skills, influencing
- Technical expert for product line responsibility
- Strong experience in use of analytical tools and software
- Strong language skills: French, Dutch & English
Abbott offers an attractive salary package combined with good opportunities to grow and develop.
-
Customer Support Center Specialist Benelux
Il y a 5 mois
Wavre, Belgique Abbott Laboratories Temps plein**About the organization** Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a...
-
Onsite Support Specialist
Il y a 5 mois
Wavre, Belgique Pauwels Consulting Temps pleinThe On-site Support Specialist is the forefront of representation for technical services to the customer. - Analysis and investigation of problems - Repair, substitution or replacement of faulty hardware if necessary - Testing and error checking of solutions - Follow-up with Customer after the solution has been implemented - Transportation of equipment -...
-
Customer Support
Il y a 4 mois
Wavre, Belgique Moving People SPRL Temps pleinDepuis 2005 nous avons réalisé plus de 1.700 placements (infirmiers, kinésithérapeutes, médecins assistant et médecins spécialiste) en Belgique et en France. Moving People offre un accompagnement complet et de qualité afin d’assurer une intégration personnelle et professionnelle réussie sur le long terme. Description de la...
-
Quality Specialist Benelux
Il y a 3 mois
Wavre, Belgique Abbott Laboratories Temps pleinFor our Diabetes Care division, we are recruiting a Quality Specialist Benelux to be based in our Wavre office. Role and Responsibilities: - Ensure that the Quality Management System conforms to customer, internal, ISO 13485 and regulatory/ legal requirements - Report to the management on the performance of the QMS including the need for improvement -...
-
Agent Call Center Fr/nl
Il y a 4 mois
Wavre, Belgique Start People Temps pleinNotre client recherche une personne bilingue Néerlandais/Français pour le poste de **Agent Call Center FR/NL (H/F/X)** Vos tâches consisteront à: - Etre la personne de contact avec les clients et investisseurs - Guider et conseiller les clients sur base de leurs questions par mail ou téléphone - Examiner et finaliser les demandes de crédits et...
-
Customer Technical Support Fr/ang
Il y a 3 mois
Wavre, Belgique Talentus Temps pleinTalentus est le partenaire de votre carrière ! Nous assurons le match parfait entre vos aspirations professionnelles et les ambitions de nos clients. Notre mission est de construire ensemble votre avenir professionnel. **Positionner**: **En tant que Customer & Technical Support, voici vos missions au quotidien**: - Vous assurez une permanence chez un...
-
Customer Support Analytische Chemie
Il y a 3 mois
Wavre, Belgique Science at Work Temps plein**Wat ga je doen?**: Voor onze klant, regio Waver zoeken we momenteel een medewerker customer support. Taken: - Je behandelt vragen van klanten zowel telefonisch als via mail. - Je geeft gepaste feedback over lopende projecten, benodigd materiaal, bestellingen,.. of je geeft dit door aan de specifieke afdeling. - Je werkt hiervoor samen met sales, R&D,...
-
Data Management Specialist
Il y a 4 mois
Wavre, Belgique Abbott Laboratories Temps pleinFor our Diabetes Care division, we are recruiting a **Data Management Specialist** to be based in our office in Wavre, Belgium. The Data Management Specialist is responsible for the installation activities and management of software packages and cloud solution at healthcare institutes (HCI’s) and/or the client site. Role and Responsibilities: -...
-
Customer Service
Il y a 3 mois
Wavre, Belgique Select Temps pleinReceives, processes and confirms orders to customers (SAP) (European and export accounts) - Coordinates all relevant activities around the orders - Creates and maintains customer master through MDO portal - Checks sales forecasts - Requests price approvals - Interacts with production planners - Updates customer on availability of stock or lead-times - Makes...
-
Customer Care
Il y a 3 mois
Wavre, Belgique Impact NV Temps pleinVous souhaitez travailler dans une société jeune et dynamique et la polyvalence ne vous fait pas peur? Lisez notre offre d'emploi au plus vite ! **Fonction**: En tant que Customer care / Agent call center, vous aurez pour responsabilités principales de: - Répondre par téléphone et mail aux questions clients - diriger les clients vers le bon service...
-
Team Leader Support IT
Il y a 3 mois
Wavre, Belgique NEXIS Temps pleinDans le cadre de son expansion, Trustteam est à la recherche d’un **Team Leader pour l'équipe Support IT** de Wavre. Vous serez en charge de la gestion de l'équipe support/helpdesk. Vous travaillerez en nos bureaux afin de partager vos connaissances mais aussi de maintenir vos relations avec vos collègues. Votre temps sera divisé entre de la...
-
IT Support Specialist
Il y a 4 mois
Wavre, Belgique Sharp Brains Ltd Temps pleinJob Description - Deskside Support 1. The Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience - End user domain and support handling the Incident /SR as assigned for resolution. 3. Provides Desktop support and support for Computer hardware systems, memory modules, and peripherals. 4. Handle basic issues related to...
-
OTC Analyst
Il y a 4 mois
Wavre, Belgique ABBVIE Temps pleinJob purpose & objectives: Respond to customer needs and achieve affiliate’s financial objectives through effective management and continuous review of Customer Services matters with BPO and customers. Key interfaces Internal - Controller / Associate Controller / Demand & Supply Managers / OTC Assistant - Finance Director - FP&A Manager - QA/Regulatory...
-
Technical Service Specialist
Il y a 5 mois
Wavre, Belgique Abbott Laboratories Temps plein**About the organization** Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to...
-
Customer Service
Il y a 3 mois
Wavre, Belgique HAYS Temps pleinWavre | Customer Service | ALL/FR/EN | Intérim en vue de CDI | 3000€-4000€ brut | 1102920 **Votre nouveau rôle** En tant que Customer Service, vous êtes en charge du suivi d’un portefeuille clients de A à Z. Vous créez et transmettez les devis aux clients. Vous gérez la commande jusqu’à la livraison en passant par la facturation et mettez à...
-
Team Leader Support
Il y a 3 mois
Wavre, Belgique Trustteam Temps pleinDans le cadre de son expansion, Trustteam est à la recherche d’un Teamleader pour l'équipe Support IT de Wavre. Vous serez en charge de la gestion de l'équipe support/helpdesk. Vous travaillerez en nos bureaux afin de partager vos connaissances mais aussi de maintenir vos relations avec vos collègues. Votre temps sera divisé en, une partie gestion...
-
Junior Validation Support
Il y a 3 mois
Wavre, Belgique Oxford Global Resources Temps plein**Junior Validation Support**: - Location: Wavre - Contact: Aurore Munaut - Job type: Contract - Contact phone: +32 10 68 53 31 - Industry: Pharmaceutical, Life Sciences **Job description** Provide QA support and oversight to validation activities according to validation procedures in the framework of the PUPSIT and Point of fill filtration implementation...
-
Training Operations Support
Il y a 4 mois
Wavre, Belgique Protection Unit Temps pleinTraining UNIT - Région - Limal (Wavre) - Secteurs - Fonctions administratives - Administratif- Expérience - 3 ans - Contrat - CDI **Training Operations Support (h/f/x)**: À propos de Protection UNIT **Training UNIT** est le centre de formation de Protection Unit (* via FACT TRAINING CENTER) acteur 100% belge premier dans son secteur. Le centre de...
-
Customer Service a
Il y a 3 mois
Wavre, Belgique HAYS Temps pleinWavre | Customer Service | ESP/FR/EN | CDI | 3000€-3800€ brut | 1098015 **Votre nouveau rôle** En tant que Customer Service, vous êtes en charge du suivi d’un portefeuille clients de A à Z. Vous vous occuperez d’un portefeuille de clients espagnols. Vous créez et transmettez les devis aux clients. Vous gérez la commande jusqu’à la livraison...
-
Document Management Specialist
Il y a 5 mois
Wavre, Belgique RHEA Group Temps pleinAre you looking for a new opportunity in a fast-moving global company with a family feel? A job where you could have an impact? We are looking for a Document Management Specialist to work at RHEA Group’s headquarters in Wavre, Belgium. The Document Management Specialist (EDMS Administrator) is an experienced document control administrator who is...
