Customer Support Center Specialist Benelux

Il y a 7 mois


Wavre, Belgique Abbott Laboratories Temps plein

**About the organization**

Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a science, helping to create the modern diagnostics industry through the company's commitment to improving patient care and lowering overall costs.

**Customer Support Center Specialist** **Benelux**

Core Diagnostics Europe offers the position Customer Support Center Specialist Benelux. This team operates from the Wavre office in Belgium and is focused on supporting Belux customers mainly by phone. Within this role it is possible to work from home two days a week.

**Primary objective of the position**

The Customer Support Center Specialist Benelux is responsible for:

- Design and implementation of Benelux Customer Support Center team process improvement initiatives.

**Major accountabilities**
- Perform on-site assay investigation, troubleshooting and operator coaching.
- Deliver customer operator training in Abbott facilities or on-site.
- Perform new instrument and assay implementations.
- Complete all required contact documentation to assure compliance with Abbott quality, regulatory and service & support procedures, and processes.
- Success in this role is measured by customer satisfaction score (NPS), support key performance indicators achievement and resolution rates.

**Educational background**

Bachelors degree or equivalent experience (preferably in a lab) is required. Degree in biology / biotechnology / chemistry / medical / electrical / mechanical or medical technology is preferred.

**Requirements / Work experience**
- Proven track record in a similar position supported by management and customer references
- Successful engagement with customers, specifically lab staff
- Strong communication skills, influencing
- Technical expert for product line responsibility
- Strong experience in use of analytical tools and software
- Strong language skills: French, Dutch & English



  • Wavre, Belgique Abbott Laboratories Temps plein

    **About the organization** Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to a...


  • Wavre, Belgique Abbott Laboratories Temps plein

    For our Diabetes Care division, we are recruiting a Quality Specialist Benelux to be based in our Wavre office. Role and Responsibilities: - Ensure that the Quality Management System conforms to customer, internal, ISO 13485 and regulatory/ legal requirements - Report to the management on the performance of the QMS including the need for improvement -...


  • Wavre, Belgique Excis Compliance ltd Temps plein

    Job DescriptionJob Description: Desktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer resolution for calls and...


  • Wavre, Belgique Abbott Laboratories Temps plein

    Abbott is recruiting a Medical Science Liaison (MSL) Benelux for our Diabetes Care division (ADC). The MSL provides scientific expert advice and guidance to key customers for ADC products & relevant therapeutic areas, including scientific exchange & professional development with key thought leaders / external experts and provides scientific affairs support...


  • Wavre, Belgique Abbott Laboratories Temps plein

    Are you looking for a position at an international top employer in Benelux and do you want to improve the lives of people all over the world with your work?_ If so, then we are looking for you! **Commercial Manager Benelux** For our Molecular Division, we are recruiting a Commercial Manager Benelux. The Commercial Manager is responsible for maximizing...


  • Wavre, Belgique Abbott Laboratories Temps plein

    **Medical Manager, Abbott Diabetes Care (BENELUX)** **Location**: Headquarters in Belgium **Primary Function**: - Interact with key stakeholders in the medical community, providing training and scientific advice on Abbott Diabetes Care monitoring solutions. - Contribute to the design of local clinical trials, ensuring meaningful differentiation of Abbott...

  • Customer Support

    Il y a 6 mois


    Wavre, Belgique Moving People SPRL Temps plein

    Depuis 2005 nous avons réalisé plus de 1.700 placements (infirmiers, kinésithérapeutes, médecins assistant et médecins spécialiste) en Belgique et en France. Moving People offre un accompagnement complet et de qualité afin d’assurer une intégration personnelle et professionnelle réussie sur le long terme. Description de la...


  • Wavre, Belgique Abbott Temps plein

    If so, then we are looking for you! Commercial Manager Benelux For our Molecular Division, we are recruiting a Commercial Manager Benelux. The Commercial Manager is responsible for maximizing sales and profitability in the Benelux including new customers and existing customers. Managing a team of 2 Account Managers, you drive profitable growth and...


  • Wavre, Belgique Abbott Laboratories Temps plein

    For our Diagnotics Division, we are recruiting a **Digital Health Solutions Consultant Benelux** to be based in our office in Wavre, Belgium. **Role and Responsibilities**: - Responsible for advanced presentation of our Diagnostics solutions to clients, supporting Core Sales Team to validate client’s medical and technical needs, ensuring their...

  • Brand Manager Benelux

    il y a 4 jours


    Wavre, Belgique Abbott Laboratories Temps plein

    As a global leader in diabetes care, Abbott is constantly working to deliver the highest quality products and unwavering support to our customers. Consistent and accurate glucose monitoring is the foundation of any diabetes management plan, so we’re committed to continuous improvement in the way patients and professionals measure, track and analyze glucose...

  • Agent Call Center Fr/nl

    Il y a 6 mois


    Wavre, Belgique Start People Temps plein

    Notre client recherche une personne bilingue Néerlandais/Français pour le poste de **Agent Call Center FR/NL (H/F/X)** Vos tâches consisteront à: - Etre la personne de contact avec les clients et investisseurs - Guider et conseiller les clients sur base de leurs questions par mail ou téléphone - Examiner et finaliser les demandes de crédits et...

  • Digital Lead Benelux

    Il y a 6 mois


    Wavre, Belgique Haleon Temps plein

    Hello. We’re Haleon. A new world-leading consumer health company. Shaped - by all who join us. Together, we’re improving everyday health for billions - of people. By growing and innovating our global portfolio of category- leading brands - including Sensodyne, Panadol, Advil, Voltaren, Theraflu, - Otrivin, and Centrum - through a unique combination of...


  • Wavre, Belgique Talentus Temps plein

    Talentus est le partenaire de votre carrière ! Nous assurons le match parfait entre vos aspirations professionnelles et les ambitions de nos clients. Notre mission est de construire ensemble votre avenir professionnel. **Positionner**: **En tant que Customer & Technical Support, voici vos missions au quotidien**: - Vous assurez une permanence chez un...


  • Wavre, Belgique Science at Work Temps plein

    **Wat ga je doen?**: Voor onze klant, regio Waver zoeken we momenteel een medewerker customer support. Taken: - Je behandelt vragen van klanten zowel telefonisch als via mail. - Je geeft gepaste feedback over lopende projecten, benodigd materiaal, bestellingen,.. of je geeft dit door aan de specifieke afdeling. - Je werkt hiervoor samen met sales, R&D,...

  • Payroll Officer Belgium

    il y a 3 semaines


    Wavre, Belgique Saint Gobain Temps plein

    **Pourquoi a-t-on besoin de vous ?** Voor ons HR Shared Services Benelux team zijn wij op zoek naar een **Payroll Officer** **Belgium**. Samen met vier collega’s ben je verantwoordelijk voor het uitvoeren van de maandelijkse salarisadministratie maar daarnaast richt je je ook op digitalisatie en procesverbeteringen. Met deze dienstverlening bedienen jullie...


  • Wavre, Belgique Abbott Laboratories Temps plein

    **About the organization** Abbott is a global leader in in vitro diagnostics and offers a broad range of innovative instrument systems and tests for hospitals, reference labs, blood banks and clinics. Our products offer automation, convenience, cost-effectiveness, and flexibility. Abbott has helped transform the practice of medical diagnosis from an art to...


  • Wavre, Belgique Saint-Gobain Benelux Temps plein

    **Pourquoi a-t-on besoin de vous ?** We are looking for a **Area Sales Manager BeLux** to increase the profitable sales revenue, increase market share & customer portfolio of Kaiflex into market segments of Refrigeration, HVAC, Industry, OEM (Appliance, Automotive) and Marine. - Responsible for selling and distributing Kaiflex products to existing customers...

  • Customer Care

    Il y a 6 mois


    Wavre, Belgique Impact NV Temps plein

    Vous souhaitez travailler dans une société jeune et dynamique et la polyvalence ne vous fait pas peur? Lisez notre offre d'emploi au plus vite ! **Fonction**: En tant que Customer care / Agent call center, vous aurez pour responsabilités principales de: - Répondre par téléphone et mail aux questions clients - diriger les clients vers le bon service...


  • Wavre, Belgique Haleon Temps plein

    Hello. We’re Haleon. A new world-leading consumer health company shaped by all who join us. Together, we’re improving everyday health for billions of people by growing and innovating our global portfolio of category-leading brands - including Sensodyne, Parodontax, Aquafresh, Panadol, Advil, Voltaren, Otrivin, and Centrum. We achieve this through a...

  • Team Leader Support IT

    Il y a 6 mois


    Wavre, Belgique NEXIS Temps plein

    Dans le cadre de son expansion, Trustteam est à la recherche d’un **Team Leader pour l'équipe Support IT** de Wavre. Vous serez en charge de la gestion de l'équipe support/helpdesk. Vous travaillerez en nos bureaux afin de partager vos connaissances mais aussi de maintenir vos relations avec vos collègues. Votre temps sera divisé entre de la...