Conversation Designer

il y a 1 semaine


Brussels, Belgique Proximus Group Temps plein

A job at Proximus? You’ll find that everything revolves around the idea ‘Think Possible’. This means: we always assume that something is possible, even if it seems impossible. Well, especially so, actually. Call it a way of thinking that involves being open to a world of digital solutions that make our lives easier. And our way of working smarter.

As a **conversational designer**, you will be part of that chapter to:

- create and optimize bots dialogs,
- monitor and analyse conversation logs,
- translate conversations in NL,
- implement dialogs in our conversation management platform (Google Dialogflow CX)
- configure their interactions with back-ends (in collaboration with technical experts)
- training our bots to better understand what end-users are saying to them (in collaboration with AI specialists)

Your work will be used in both sales and after-sales contexts for various customer segments.

We are searching for people that have a strong affinity with digital customer needs, that are customer-oriented and that have a flexible, positive attitude, especially with regards to change and digital transformation.

Profile

**Required competencies**
- Good writing skills in Dutch and English. French is a plus.
- Strong analytical mind, affinity with technical domain.
- Experience in digital communication (chat, messaging, social media) in a professional context is a pre-requisite.
- First experience with Google Dialogflow (CX) will make the difference.
- Experience in voice messaging is a true asset (design for a Voice IVR, Alexa, Google Assistant, )
- Experience in working in an agile context
- String team mindset, collaboration skills
- Passionate by both languages and technology. Basic knowledge/experience in development, functional or technical analysis is an asset.
- Aware of how bots work and what their possibilities and limitations are.
- A good communicator, both with management and with peers
- Customer-oriented
- Cautious to keep a positive attitude and mindset, even in stressful situations
- Open to change related to working in a digital environment

What do we offer you?

Naturally we have a competitive salary package for you. But there is so much more
- We are 100% Belgian. So we make decisions in three languages. And all at the same time if you like
- We are open to everyone: M, W, X, and in fact all the other letters of the alphabet.
- We encourage personal growth. At the Proximus Academy, you won't even want to miss a session.
- We are, of course, committed to sustainability. What else did you think?
- We firmly believe that working together is important, but that having fun together is even more so. That is why we regularly organise fun activities. (Please let us know if you have a talent for playing Santa Claus)
- We believe in responsibility. Also in yours. For example, you can take it to launch your own initiatives.
- We put our customers first. And because we are all customers somewhere, you already know what that means. That’s good.
- And the ever-important work-life balance? We keep it in the right place.

In a nutshellWe offer you a job full of opportunities to grow and learn, a job that will push you forward, as you shape the digital future with us. And in doing so, you might achieve more than you thought possible. Are you a professional who thinks like this? Someone who sees solutions where others only see obstacles. Then you are a talent that can still grow with us. Every day.


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