Eu - Service Delivery - Brussels
Il y a 6 mois
**PROFILE**:
Service Delivery (Service Support) BACKGROUND The Agency provides support services to the internal and external users exploiting the ERA ICT systems through a centralised Service Desk. The main purpose of this service is to provide a single point of contact to meet efficiently and effectively the communication needs of the end users and facilitate the integration of business processes into the service management infrastructure. TASKS AND RESPONSIBILITIES Task 1. User Assistance - Front Office › Operate the ERA Service Desk tool › Record, analyse and follow-up of incidents, user requests, bug reports › Report on calls and problems › Inform users › Train users › Write documentation for the use of the information systems › Participation in User, service and project meetings Deliverables The following deliverables are expected: › › Execution of the delegated tasks; › Reporting on performed activities;
**EDUCATION AND QUALIFICATIONS SERVICE DELIVERY (SERVICE SUPPORT) - E-3**
› Minimum 8 years of relevant studies and/or experience after the secondary school (overall encompassing all of the items in the "Knowledge and skills" section below);
› Minimum 4 years of IT professional experience (overall encompassing at least half of the items in the "Knowledge and skills" section below);
› Minimum 2 years of relevant professional experience as business analyst, senior analyst developer, or equivalent.
**KNOWLEDGE AND SKILLS ERA
requires, at least, the following list of the mínimal requirements:
› Strong experience with help-desk services; › Working knowledge of fundamental operations of relevant software, hardware and other equipment; › Familiarity with the Operating Systems and platforms in use at ERA;
› Expertise in user support and documentation writing;
› Good communication skills;
› English fluency, as the support and the documentation are asked to be provided in EN.
-
Service Delivery Coordinator
Il y a 6 mois
Brussels, Belgique Talencia Consulting Temps pleinTalenCia Consulting is currently looking for a Service Delivery Coordinator for one of our renowned clients based in Brussels. **Location**: Brussels **Start date**: 01/07/24 **Duration**: Mid to long term assignment **Homeworking**: Hybrid **Mission**: - Monitor and report performance of support partners and propose improvements and solutions to...
-
Service Delivery Manager Regio Brussel
Il y a 6 mois
Brussels, Belgique e-BO Enterprises Temps plein**Service Delivery Manager**: - Is klantencontact jouw 'dada'? Ben je een communicatieve duizendpoot? Wil je graag optreden als het bevoorrechte aanspreekpunt voor jouw klanten? Mik je steeds op klantentevredenheid? Solliciteer bij e-BO! **Hoe zien jouw werkdagen eruit? We kunnen alvast één iets beloven, geen enkele werkdag is dezelfde!**- Je werkt...
-
Service Delivery Manager
Il y a 4 mois
Brussels, Belgique Infoplus Technologies UK Ltd Temps plein**Position**:Service Delivery Manager **Location**:Brussels, Belgium - To be based on customer location in customer facing role - Responsible for end to end delivery of infra services in efficient and timely manner for team working in 24x7 basis. - Lead 100 + technical members spread across geographies. - Understand the technology and enterprise...
-
Service Delivery Manager
Il y a 6 mois
Brussels, Belgique Digitaal Vlaanderen Temps plein**Inleiding** Bij het agentschap Digitaal Vlaanderen gaan we op zoek naar een **Service Delivery Manager** ter versterking van het team Operations & Service Management in onze afdeling Dataoplossingen binnen het programma MAGDA. Je neemt als **Service Delivery Manager MAGDA** de verantwoordelijkheid op voor de ITIL-practices en voor het dagelijkse beheer...
-
Infrastructure Service Delivery Manager
Il y a 6 mois
Brussels, Belgique Talencia Consulting Temps pleinTalencia recherche pour l'un de sesclients un Infrastructure Service Delivery Manager. **Location**: Brussels **Start Date**: Asap **Duration**: 6 months + extension **Language**: French and Dutch + English **Homeworking**: 3 days per week **Mission**: En tant qu'Infrastructure Service Delivery Manager, vous êtes responsable de la haute qualité des...
-
Freelance Service Delivery Manager
il y a 1 semaine
Brussels, Belgique NRB Temps plein**Looking for a change? New challenges?** Do you want to boost your career as a **Service Delivery Manager**? Join our Local Managed Staffing team at NRB! NRB Group, today a leader in the ICT sector in Belgium, offers a wide range of IT services that meet all IT needs, whether in Infrastructure & Cloud, Software Development, or Consulting & Managed...
-
Infrastructure Service Delivery Manager
Il y a 6 mois
Brussels, Belgique Experis Belgium Temps pleinLocation: **Brussels** **#22185** **Infrastructure Service Delivery Manager** Type of contract**:Fulltime permanent contract** Place of work**:Brussels** **About Experis**: Experis is the division of the Manpower Group that specialises in the recruitment of IT profiles. **Presentation of our client**: Our client is active in the insurance...
-
Digitribe - Service Delivery Manager
Il y a 6 mois
Brussels, Belgique DigiTribe Temps pleinWithin the Service Delivery Management team you will focus on delivering service management and meeting or exceeding the expectations of external professional customers in accordance with SLAs and/or contracts. **This includes the following tasks and responsibilities**: - You act as a tactical SPOC (Single Point of Contact) during the operational lifecycle...
-
Service Delivery Coach
Il y a 6 mois
Brussels, Belgique CARGLASS Temps pleinTravailler chez Carglass®, c'est travailler quotidiennement au sein d'une équipe performante, dynamique, fière et enthousiaste. En tant que membre du vaste groupe international Belron®, nous nous développons pleinement par le biais d’un réseau solide. Chaque année, avec 750 collaborateurs en Belgique et au Luxembourg, nous aidons plus de 300.000...
-
Junior Service Delivery Officer
Il y a 6 mois
Brussels, Belgique EUROPEAN DYNAMICS Temps pleinWe are looking for a highly motivated **Junior** **Service Delivery Officer** fluent in English and French, with general Business knowledge and/or experience. The function plays a significant role in supporting our business growth and ensuring smooth office operations. You will support different departments with the administrative follow-up and prompt...
-
Senior Data Delivery Owner
il y a 2 semaines
Brussels, Belgique Brussels Airport Temps plein**Be part of our beating heart** Brussels Airport wil bekend staan als een van de beste luchthavens ter wereld, een volledig verbonden economische hub voor mensen en bedrijven, het kloppende hart van Europa, waar klanten, innovatie en duurzaamheid centraal staan. Wil jij de luchthaven van vandaag en morgen helpen vormgeven? Stop met dromen en kom ons team...
-
Service Delivery Manager Infrastructure
Il y a 6 mois
Brussels, Belgique Experis Belgium Temps pleinLocation: **Brussels** **#22184** **Service Delivery Manager infrastructure** Type de contrat **:CDI temps plein** Lieu de travail **:Bruxelles** **Présentation d’Experis**: **Experis **est la division du Groupe Manpower qui est notamment spécialisée dans le recrutement de profils IT. **Présentation de notre client**: Notre client est actif dans...
-
Service Delivery Manager
Il y a 6 mois
Brussels, Belgique Ericsson Temps pleinEricsson Belgium Location: Zaverterm, Belgium **Our Exciting Opportunity**: - We are now looking for a Service Delivery Manager (SDM) who will be responsible for ensuring the correct and accurate delivery of customer support services to our customers in Belgium and/or Luxembourg. In this role, you will be responsible for the financial and commercial...
-
IT Service Delivery Manager
Il y a 6 mois
Brussels, Belgique Athora Temps pleinYOUR MISSION: The IT Service Delivery Manager offers governance and oversight of services delivered to customers, ensuring their alignment to pre-agreed SLA/KPI, meeting customers’ expectations and adding value to our Business Unit (BU). The role has specific accountability for managing BU day-to-day delivery of all IT Services, as well as the delivery of...
-
Service Delivery Manager
Il y a 6 mois
Brussels, Belgique Equans Temps plein**Requisition ID**: 47639 **Domain**: Project Managers/IT **Contract type**: Permanent **Schedule**: General overview Equans have created a single, global, **ERP Shared Line of Service (SLS)** with 2 operating domains covering strategic ERP vendors and products, SAP, and Microsoft Dynamics, to lead the way in leveraging and adopting new technologies,...
-
Service Delivery Manager
Il y a 6 mois
Brussels, Belgique Equans Temps pleinDescription de l'emploi: General overview Equans have created a single, global, **ERP Shared Line of Service (SLS)** with 2 operating domains covering strategic ERP vendors and products, SAP, and Microsoft Dynamics, to lead the way in leveraging and adopting new technologies, tools, techniques, or practices to support and promote the use of ERP systems to...
-
Service Delivery Manager
Il y a 6 mois
Brussels, Belgique NRB Temps pleinVous souhaitez booster votre carrière dans un rôle de **Service Delivery Manager** ? Rejoignez **notre équipe Local Managed Staffing **au sein de NRB ! Le **groupe NRB,** aujourd’hui leader du secteur ICT en Belgique, propose de nombreux services informatiques qui répondent à l’ensemble des besoins en IT, que ce soit en Infrastructure & Cloud, en...
-
Service Delivery Manager Workplace
Il y a 6 mois
Brussels, Belgique Equans Temps plein**Requisition ID**: 50105 **Domain**: Project Managers/IT **Contract type**: Permanent **Schedule**: Full-Time We are looking for a **Delivery System Manager** to strengthen our teams in **Brussels**. As Delivery System Manager, you will be responsible for supervising the teams responsible for the workplace. You will have a keen interest in, and passion...
-
SAP Service Delivery Manager
Il y a 4 mois
Brussels, Belgique Capgemini Temps plein**WHY CAPGEMINI** **Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock...
-
Business Intelligence Expert
Il y a 6 mois
Brussels, Belgique The White Team Temps pleinAt the Whiteam we are seeking a **Business Intelligence Expert** to join our team in **Brussels (near-site)** for an **European Commission** project. **DESCRIPTION OF THE TASK**S** **KNOWLEDGE AND SKILLS** **SPECIFIC EXPERTISE** Following specific expertise is** mandatory** for the performance of tasks: - At least 2 years of experience with Qlik Sense...