Shared Service Excellence Manager
il y a 1 semaine
**Join the Magic**
**Our Mission**
At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.
We are more than 10.000 employees in over 70 countries and a consolidated turnover of around 2.2 billion euros. Our passion for innovation, a pioneering spirit and the unique Puratos culture drive our solid growth and vision for the future This, along with our commitment to our local communities, is what makes working at Puratos so magical.
To strengthen our team in Groot-Bijgaarden we are looking for:
**Shared Service Excellence Manager**
**Your Mission**
You will have the key responsibility of supervising and directing the operations of Shared Services while promoting process standardization within the Puratos Group. This position requires close cooperation with the Business Process Outsourcing (BPO) provider and internal stakeholders to guarantee streamlined and efficient service delivery. The goal is to ensure adherence to best practices, strengthen internal control, and continually improve operational processes.
**What you will do**
**Oversee Outsourced Shared Services**:
- You will manage a BPO team of 200 associates providing finance and accounting services across 50 countries for 80 Puratos legal entities.
- You serve as the main point of contact for the BPO provider, ensuring seamless communication and collaboration.
- You monitor BPO performance daily, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs).
- You conduct regular meetings and performance reviews, addressing issues, providing feedback, and driving continuous improvement.
- You develop and implement strategies to streamline shared service processes, enhance efficiency, and reduce costs.
**Drive Process Standardization and Improvement**:
- You lead process change in Puratos subsidiaries within GSS to standardize processes and systems.
- You influence and convince stakeholders at all levels in Puratos subsidiaries.
- You lead an average of 30 medium projects per month for 80 Puratos legal entities.
- You oversee the development and implementation of standardized policies, procedures, and best practices for Finance processes.
- You identify opportunities for automation and digital transformation, leveraging technology for process improvement.
**Effective Stakeholder Management**:
- You collaborate closely with internal stakeholders, including Country and Regional Executive management teams, Group Procurement, Group Finance, Group Treasury & Collection, and other relevant departments.
- You act as a liaison between the shared service center and internal stakeholders, addressing concerns, providing updates, and ensuring alignment for customer satisfaction.
- You manage relationships with key stakeholders, gathering feedback, insights, and influencing them for process improvements.
**Performance Monitoring and Reporting**:
- You establish and monitor key performance indicators (KPIs) for the shared service center's performance.
- You prepare regular reports on performance metrics, SLAs, and KPIs, offering insights and recommendations for improvement.
- You present performance reports to senior management, highlighting achievements, challenges, and proposed actions.
**What we expect from you**
- You have exceptional communication and interpersonal skills, fostering effective collaboration with internal and external stakeholders, and adept at influencing and persuading.
- You have hands-on experience with process excellence and standardization projects in Finance, with a preference for certifications such as Lean Six Sigma.
- You have a deep knowledge of finance and accounting processes, including accounts payable, accounts receivable, and general ledger.
- Process standardization methodologies and tools is your habitat, with a keen interest in technology and the transformative potential of digitalization.
- You have a Master's degree in finance, accounting, business administration, or a related field, or possesses a Bachelor’s degree with equivalent relevant experience.
- Your shared service expertise is an added value.
- Language proficiency in English is essential, while additional languages like Spanish, French, etc., are valuable additions.
**What you can expect from Puratos**
- You will be welcomed in a dynamic work environment where passion for innovation, team spirit and continuous improvement are key.
- You will have the possibility to take ownership of your work
You can count on a competitive salary package with attractive benefits such as:
- Company car
- Meal vouchers (8€/day)
- Group, dental and hospitalization insurance fully paid by Puratos
- 13th month pay
- Minimum 5 training days per year
Watch our corpora
-
Group Procurement Excellence Manager
il y a 2 semaines
Groot-Bijgaarden, Belgique Puratos Temps plein**Join the Magic** **Our Mission** At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new...
-
Customer service employee
il y a 3 semaines
Groot-Bijgaarden, Flandre, Belgique Randstad Temps pleinFor a company in Groot-Bijgaarden, we are looking for an experienced customer service employee. In this function you will be the main customer contact for Technical Service matters. The function will be mostly in English, followed by French. What are some of your tasks? - Support SAR in the operational customer management, strive for quality and excellence...
-
Customer service employee
Il y a 2 mois
Groot-Bijgaarden, Flandre, Belgique Randstad Temps pleinFor a company in Groot-Bijgaarden, we are looking for an experienced customer service employee. In this function you will be the main customer contact for Technical Service matters. The function will be mostly in English, followed by French. What are some of your tasks? - Support SAR in the operational customer management, strive for quality and excellence...
-
Assistant Sales Admin Manager
il y a 3 semaines
Groot-Bijgaarden, Belgique Zenith Graphics Temps plein**Si vous êtes structuré(e), communicatif(ve) et avez le sens du management, lisez la suite et postulez à cette offre d’emploi : le poste Assistant Sales Admin Manager** **Profil de l’entreprise**: ZENITH GRAPHICS est une entreprise graphique renommée, spécialisée dans les solutions d’impression de haute qualité. Avec notre équipement...
-
Group Purchasing Manager Packaging Materials
il y a 3 semaines
Groot-Bijgaarden, Belgique Puratos Temps plein**Join the Magic** **Our Mission** At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new...
-
Service Delivery Manager
il y a 2 semaines
Groot-Bijgaarden, Belgique Tetra Pak Temps pleinAt Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._ **Job Summary**: Region of responsibility: Belgium Are you an experienced manager/leader...
-
Customer service
il y a 3 semaines
Groot-Bijgaarden, Flandre, Belgique Randstad Temps pleinPour une entreprise à Groot-Bijgaarden, nous recherchons un employé expérimenté du service client. Dans cette fonction, vous serez le principal contact client pour les questions de service technique. La fonction sera principalement en anglais, suivi par le français. Quels sont certains de vos tâches?- Soutenir SAR dans la gestion opérationnelle des...
-
Customer service
Il y a 2 mois
Groot-Bijgaarden, Flandre, Belgique Randstad Temps pleinPour une entreprise à Groot-Bijgaarden, nous recherchons un employé expérimenté du service client. Dans cette fonction, vous serez le principal contact client pour les questions de service technique. La fonction sera principalement en anglais, suivi par le français. Quels sont certains de vos tâches?- Soutenir SAR dans la gestion opérationnelle des...
-
Business Controlling Manager Belux
il y a 3 semaines
Groot-Bijgaarden, Belgique Puratos Temps plein**Join the Magic** **Our Mission** At Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new...
-
Assistant Sales Admin Manager
il y a 1 semaine
Groot-Bijgaarden, Flandre, Belgique Zenith Graphics Temps plein**Si vous êtes structuré(e), communicatif(ve) et avez le sens du management, lisez la suite et postulez à cette offre d'emploi : le poste Assistant Sales Admin Manager****Profil de l'entreprise**:ZENITH GRAPHICS est une entreprise graphique renommée, spécialisée dans les solutions d'impression de haute qualité. Avec notre équipement ultramoderne et...
-
Technical Service Manager
il y a 1 semaine
Groot-Bijgaarden, Belgique HAYS Temps pleinPremium verwarmingssystemen | industrie, zelfstandigen, particulieren | organiseren, leiden, optimaliseren | **Over de organisatie** Onze klant in westelijk Vlaams-Brabant is een vooraanstaande verdeler en serviceverlener aan installateurs voor hoogstaande verwarmingssystemen op zowel klassieke als hernieuwbare energie. Eindgebruikers zijn zowel industrie,...
-
Group Purchasing Manager Packaging Materials
il y a 1 semaine
Groot-Bijgaarden, Flandre, Belgique Puratos Temps pleinJoin the MagicOur MissionAt Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.We are...
-
Assistant Sales Admin Manager
il y a 3 semaines
Groot-Bijgaarden, Belgique Zenith Graphics Temps plein**Company profile**: ZENITH GRAPHICS is a leading graphics company specialising in high-quality printing solutions. With state-of-the-art equipment and a team of passionate professionals, we strive for excellence in the printing industry. Our focus on quality, innovation and customer satisfaction has made us a valued partner for our customers. **Job...
-
Bodyshop Manager
il y a 2 semaines
Groot-Bijgaarden, Belgique D'Ieteren Temps plein**Wondercar is op zoek naar een**: **Bodyshop Manager (Groot-Bijgaarden)**: Ben je een multitasker? Ben je praktisch ingesteld? Ben je leergierig? Ben je een starter? En droom je ervan om deel te nemen aan de ontwikkeling van een snelgroeiend netwerk? WONDERCAR is een snelgroeiend nationaal netwerk van carrosseriebedrijven dat deel uitmaakt van een grote...
-
Customer Service Advisor
il y a 3 semaines
Groot-Bijgaarden, Belgique Xtra Interim Temps plein1702 Groot-Bijgaarden | Voltijds | Kans op vast contract Notre client, une societe de securite de premier plan, recherche un Superviseur/ une Superviseure de service talentueux et devoue pour rejoindre son equipe. En tant que superviseur/superviseure de service, vous jouerez un role essentiel en assurant la plus haute qualite de nos services de securite et...
-
Assistant Sales Admin Manager
il y a 1 semaine
Groot-Bijgaarden, Flandre, Belgique Zenith Graphics Temps pleinCompany profile:ZENITH GRAPHICS is a leading graphics company specialising in high-quality printing solutions. With state-of-the-art equipment and a team of passionate professionals, we strive for excellence in the printing industry. Our focus on quality, innovation and customer satisfaction has made us a valued partner for our customers.Job description:Do...
-
Business Manager It
il y a 2 semaines
Groot-Bijgaarden, Belgique Adecco Group Temps plein**"Lead, innovate, and shape the future with us! Join Akkodis Belgium as our dynamic Business Manager and unlock limitless opportunities for success!"** Akkodis Belgium is on the lookout for a passionate and experienced Business Manager to become a key player in our growth story. If you have a knack for strategic thinking, nurturing client relationships, and...
-
Customer Service Advisor
il y a 1 semaine
Groot-Bijgaarden, Flandre, Belgique Xtra Interim Temps plein1702 Groot-Bijgaarden | Voltijds | Kans op vast contractNotre client, une societe de securite de premier plan, recherche un Superviseur/ une Superviseure de service talentueux et devoue pour rejoindre son equipe. En tant que superviseur/superviseure de service, vous jouerez un role essentiel en assurant la plus haute qualite de nos services de securite et en...
-
Business Controlling Manager Belux
il y a 1 semaine
Groot-Bijgaarden, Flandre, Belgique Puratos Temps pleinJoin the MagicOur MissionAt Puratos, we create innovative food solutions for the health and well-being of people everywhere. As the global leader in bakery, patisserie and chocolate ingredients, we help our customers to be successful with their business, by turning technologies and experiences from food cultures around the world into new opportunities.We are...
-
Bodyshop Manager
il y a 1 semaine
Groot-Bijgaarden, Flandre, Belgique D'Ieteren Temps plein**Wondercar is op zoek naar een**:**Bodyshop Manager (Groot-Bijgaarden)**:Ben je een multitasker? Ben je praktisch ingesteld? Ben je leergierig? Ben je een starter? En droom je ervan om deel te nemen aan de ontwikkeling van een snelgroeiend netwerk? WONDERCAR is een snelgroeiend nationaal netwerk van carrosseriebedrijven dat deel uitmaakt van een grote...
